Founded in 2003, The Skye Group, which includes Skye IT, Skye Training, Skye Recruit & Skye Direct, is one of the fastest growing IT resellers in the UK, working with major manufacturers and vendors to provide best-of-breed storage, telecoms, security and IT solutions. With a wealth of experience in the information technology industry, including product development, implementation, support and project management, Skye specialises in finding solutions that allow clients to communicate, manage, store and secure their business critical data

Responsible for driving B2B sales within the Small to Medium market, negotiations took place at board level typically with the IT or Finance Director being involved in the decision making process. On average the sales cycle ranged from 3-9 months but on a day-to-day basis my role included: • Man management of twelve individuals including telemarketers, account managers and business development managers• Development of lifecycle strategies for existing client base to increase contractual revenue• Steering the telemarketing function based on current market trends and demands• Training all sales individuals on the products, vendors, sales process and closing techniques• Taking overall ownership of the pipeline and working with individuals to progress key deals• Developing new products and services in conjunction with the CTO to increase revenue streams• P&L Ownership to drive growth of new business revenue

Working under the Sales Director my role was very much to facilitate the sales process by coordinating the marketing and sales efforts and managing the workloads of individuals to ensure key revenue/profit targets were met. • Review all appointments booked to ensure a suitable fit with the business and that they were allocated to the most suitable sales person based on experience, conversion rates and workload• Liaison with key partners/vendors to apply for marketing funds and coordinate joint marketing activities• Analysis of new and existing business pipeline to devise suitable closure strategies• Worked closely with the presales department to engage the necessary technical resource when necessary• Production of management reports based on performance of individuals and the department as a whole

This was a combined existing and new business role that involved selling equipment, projects and services into the client base as well as sitting appointments generated by the telemarketing team to increase revenue.

Utilising the knowledge I had gained during my time as a technician, this role was split between the generation of new business appointments for the external sales executives and then assisting them with scoping and proposing the appropriate solution.

I was a member of a small technical team that were responsible for carrying out client installations, deployments and upgrades. The tasks I was required to carry out included: • Deployment and rollout of desktop PC’s• Installation and configuration of standard desktop software applications• Build and assembly of low and mid range servers • Response to end-users desktop, printer and software support issues