Joseph Bisogni Email & Phone Number

Greater Pittsburgh Area

Greater Pittsburgh Area

Create and maintain Windows endpoint images. Deploy images, software patches, and applications to 2000+ corporate computers.* Software deployment, imaging, and patching using Symantec Management Platform (Altiris)* Visual Basic, and PowerShell scripting* Systems administration utilizing Microsoft Active Directory* Evaluate hardware vendors and products based on enterprise needs. Coordinate purchase of new hardware and replacement of end-of-life equipment* Basic setup and maintenance of virtual machines in VMware ESX infrastructure* Manage multiple servers on Symantec/Altiris infrastructure, ensuring 99% availability for imaging and patching* Serve in application and technical lead roles, providing services supporting multi-million dollar contracts with various local, state, and federal organizations* Extranet systems administrator and Service Manager* Primary administrator for multiple servers and appliances supporting a wide range of computing services offered to both internal and external customers* Serve in consulting capacity, providing advice to senior leadership about how to best meet customer computing needs

Pittsburgh, Pa

First point of contact for end-users, responsible for solving a wide range of computing problems.* Administrator for SharePoint 2007/2010.* Extranet Service Manager* Troubleshoot hardware, software and networks.* Documentation of established support procedures and software installation/configuration* Provide training to various staff members while working on IT continuous improvement and service upgrade projects.* Serve as Subject Matter Expert in data collaboration to include Adobe Connect and SharePoint 2007/2010. Also provide Tier 2 and 3 support for these services.* Keep detailed records of customer assistance and problem resolutions.* Analyze records to discover problem trends and devise solutions.* Actively involved in advanced problem solving with other departments in IT group, to include systems administration and security teams.* Perform technical lead role providing communication and coordination to quickly resolve system-wide computing/service issues

Provide hardware and software support for users via phone and onsite assistance.• Troubleshoot PC hardware, software, and networks.• User account and password resets.• PC Repair and upgrades.