John Blankenship Email & Phone Number

Fort Myers, FL, US

Estero, FL, US

• Responsible for the maintenance, repair, and upkeep of a 24-acre 27 building condominium association as well as administrative support to the Property Manager and board of directors
• Perform routine repairs of buildings and grounds to include plumbing, electrical, mechanical, carpentry and cleaning.
• Review action requests and prioritize repairs to ensure they are done timely and correctly.
• Coordinate life safety inspections with vendors and county fire officials.
• Assist the Board of Directors with requests and status on upcoming projects and maintenance items.
• Assist with homeowner requests for repairs and/or information as well as owner complaints or concerns.

Fort Myers Beach, Florida, US

 Prepared documents, including deeds, closing statements and purchase agreements, using SPI Software.  Reviewed and validated details of loan applications and closing documentation.  Resolved owners’ questions and issues, improved operations and provided exceptional client support.  Resolve conflicts and negotiate mutually beneficial agreements between.

 Maintained operational facilities attractive to guests by organizing preventive maintenance, repairs, and capital improvement projects.  Evaluated and recommended changes in rental pricing strategies to remain competitive in market.  Boosted occupancy 35% by leveraging market knowledge and successful promotional strategies.  Analyzed operational.

 Responsible for all revenue management and rate implementation; Updated website and PMS to interface properly increasing online bookings over 150%.  Reviewed daily reports and investigated variances with accounting to keep records accurate.  Reduced average expenses by 20% through aggressive negotiations with vendors.  Maintained strict budgetary.

Fort Myers Beach, Florida, US

 Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.  Maintained professional demeanor by staying calm when addressing unhappy or angry customers.  Trained team members on performance metrics and consumer behavior identification.  Assist the Revenue Manager in preparing.

Seattle, WA, US

 Implemented company programs by developing action plans to meet operational objectives.  Scheduled and led monthly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.  Delivered positive results by controlling monthly operations budget and limiting financial discrepancies. .

 Trained team members on performance metrics and consumer behavior identification.  Enhanced training programs to strengthen employee knowledge and promote new managers from within reducing turnover by 15% in 6 months.  Evaluated employees' strengths and assigned tasks based upon experience and training.  Evaluated employee performance monthly and.

US

 Trained newly hired agents in up-selling techniques, promotions and overcoming customer objections, by developing their skills and increasing job expertise within their first 14 days.  Educated team on strategies for handling difficult customers and challenging situations.  Led daily, weekly, and monthly coaching, counseling, and feedback sessions by.