John Blankenship Email & Phone Number

Fort Myers, Fl, Us

Estero, Fl, Us

Responsible for the maintenance, repair, and upkeep of a 24-acre 27 building condominium association as well as administrative support to the Property Manager and board of directors• Perform routine repairs of buildings and grounds to include plumbing, electrical, mechanical, carpentry and cleaning.• Review action requests and prioritize repairs to ensure they are done timely and correctly.• Coordinate life safety inspections with vendors and county fire officials.• Assist the Board of Directors with requests and status on upcoming projects and maintenance items.• Assist with homeowner requests for repairs and/or information as well as owner complaints or concerns.• Created, built, and maintained the community website.• Process sales and lease applications.

Fort Myers Beach, Florida, Us

 Prepared documents, including deeds, closing statements and purchase agreements, using SPI Software.  Reviewed and validated details of loan applications and closing documentation.  Resolved owners’ questions and issues, improved operations and provided exceptional client support.  Resolve conflicts and negotiate mutually beneficial agreements between parties.  Evaluated customer information to explore issues, develop solutions and maintain high-quality service.  Generate daily/weekly/yearly sales and marketing reports for analysis.  Coordinate department activities including housekeeping and maintenance; Administer training, reviews, and disciplinary actions timely.  Established positive and effective communication among staff and leadership, reducing misunderstandings and late tasks 25% by writing and implementing SOPs for continuous team improvement.  Oriented newly hired employees by providing company information, facilitating the on boarding processes and establishing position-related requirements.

 Maintained operational facilities attractive to guests by organizing preventive maintenance, repairs, and capital improvement projects.  Evaluated and recommended changes in rental pricing strategies to remain competitive in market.  Boosted occupancy 35% by leveraging market knowledge and successful promotional strategies.  Analyzed operational information for impact on ROI, identified trends and recommended adjustments.  Conducted inspections of property grounds, buildings, and equipment to identify maintenance concerns and direct timely repairs.  Handled tenant complaints promptly and appropriately, by calling in support services as needed.

 Responsible for all revenue management and rate implementation; Updated website and PMS to interface properly increasing online bookings over 150%.  Reviewed daily reports and investigated variances with accounting to keep records accurate.  Reduced average expenses by 20% through aggressive negotiations with vendors.  Maintained strict budgetary control on renovation project costing $2.3 Million working with project teams to track and control expenditures effectively coming under budget without sacrificing quality.  Implemented budget and expense controls and financial policies by analyzing income and expenditures.  Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance thus eliminating turnover.  Designed effective budgeting policies and procedures including revenues, expenditures, and cash management.

Fort Myers Beach, Florida, Us

 Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.  Maintained professional demeanor by staying calm when addressing unhappy or angry customers.  Trained team members on performance metrics and consumer behavior identification.  Assist the Revenue Manager in preparing weekly and 90-day forecasts and attend revenue and staff meetings in their absence.

Seattle, Wa, Us

 Implemented company programs by developing action plans to meet operational objectives.  Scheduled and led monthly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.  Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.  Oversaw, trained, and encouraged 24 store partners, by promoting Starbuck’s culture of efficiency and performance.  Created work schedules according to sales volume and number of employees.  Reported to district manager regarding all store and staff issues, financial goals, and sales.

 Trained team members on performance metrics and consumer behavior identification.  Enhanced training programs to strengthen employee knowledge and promote new managers from within reducing turnover by 15% in 6 months.  Evaluated employees' strengths and assigned tasks based upon experience and training.  Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.

Us

 Trained newly hired agents in up-selling techniques, promotions and overcoming customer objections, by developing their skills and increasing job expertise within their first 14 days.  Educated team on strategies for handling difficult customers and challenging situations.  Led daily, weekly, and monthly coaching, counseling, and feedback sessions by conducting call audits.