- Provided comprehensive IT consulting services for a diverse range of clients in the non-profit, social services, and media sectors.- Addressed end-user management and account management tasks in Microsoft M365 environments for non-profit clients, efficiently resolving issues and optimizing system performance- Assisted media clients with their live broadcast systems, working with various technologies such as network infrastructure, video switch software, and audio mixers.- Collaborated closely with clients to identify their unique needs and deliver customized solutions, ensuring smooth operations and minimal downtime.- Continuously updated technical knowledge and skills to provide clients with the most effective and current IT solutions

- Efficiently resolved desktop-related tickets, including troubleshooting servers, connecting displays, addressing email service interruptions, and performing proactive maintenance to ensure smooth operations.- Assisted customers with the creation and deletion of employee accounts, as well as setting up computer hardware, ensuring seamless onboarding and offboarding processes.- Delivered professional and responsive customer service remotely via phone and email, contributing to customer satisfaction and maintaining a positive company image.- Skillfully managed 4-5 support tickets simultaneously, adhering to a 15-minute response time and 1-day resolution Service Level Agreement (SLA) to meet or exceed client expectations.- Collaborated with team members and supervisors to escalate complex issues, ensuring timely resolution and minimal downtime for clients.- Continuously updated technical knowledge and skills to provide clients with the most effective and current IT solutions, staying informed of industry trends and best practices.- Maintained accurate and detailed records of support tickets, resolutions, and client communications, ensuring data integrity and enabling effective tracking and analysis.

- Worked on the design and testing of a web and mobile application for communicating with a balloon-borne telescope for the Dunlap Institute for Astronomy & Astrophysics, aimed at enhancing remote observation capabilities. The project is in-progress due to time constraints.- Initiated the development of a robust back-end application for Linux-based servers, managing user authentication and seamless integration with messaging services. The deployment was not completed within the internship period due to the complexity of the project.- Collaborated with researchers and faculty members, working to incorporate their feedback and requirements into the application development process, aiming to create a tailored solution for their specific needs.- Utilized strong programming skills and knowledge of web and mobile technologies to lay the foundation for user-friendly, accessible, and visually appealing interfaces, intending to ensure optimal user experience and efficient communication with the telescope.- Troubleshot and worked on resolving issues during the development and testing phases, working towards guaranteeing the reliability and functionality of the application.- Maintained detailed documentation of the development process, application architecture, and user guidelines, facilitating future maintenance and improvements.- Engaged in regular meetings and discussions with project stakeholders, providing updates on progress, addressing challenges, and seeking guidance when needed, despite the project not reaching completion in the allotted time.

- Actively engaged in a variety of research projects, focusing on machine learning applications and web development.- Assisted in designing and developing user-friendly, accessible, and visually appealing websites for academic and research purposes, ensuring optimal user experience and efficient content delivery.- Participated in regular meetings and discussions, providing updates on research progress, addressing challenges, and suggesting new research directions.- Continuously enhanced technical skills and knowledge in machine learning and web development through self-directed learning, workshops, and training sessions.- Maintained accurate and detailed documentation of research findings, methodologies, and project progress, ensuring data integrity and enabling future reference and analysis.

- Led and collaborated with a crew in the efficient delivery, setup, and takedown of event tents and related equipment for various occasions and client needs.- Conducted regular maintenance and inspections of tents and equipment, ensuring optimal functionality, safety, and presentation at events.- Acted as a liaison between clients and the company, providing excellent customer service by addressing concerns, answering questions, and ensuring overall satisfaction with the service provided.- Assisted with the organization and management of inventory, ensuring timely availability and proper storage of event equipment.- Worked closely with team members and supervisors to ensure adherence to deadlines, budgets, and company standards, contributing to a successful and smooth event execution.- Maintained a clean and safe work environment by following company guidelines and safety procedures, minimizing the risk of accidents and damages.- Participated in regular training sessions to enhance skills and stay informed of industry best practices and new equipment offerings.

- Delivered exceptional customer service by assisting clients in the Connected Solutions Department, focusing on smart home technology, audio and video equipment, and networking solutions.- Utilized extensive product knowledge to provide expert advice on a variety of consumer electronics, ensuring clients made well-informed purchasing decisions to meet their unique needs.- Engaged in sales consultations, offering personalized recommendations and demonstrating product features and benefits to maximize customer satisfaction and drive sales.- Maintained up-to-date knowledge of emerging technologies and industry trends, participating in regular training sessions and staying informed of product releases and updates.- Worked collaboratively with team members to achieve departmental sales targets and contribute to overall store success.- Managed inventory control, ensuring proper stocking and product displays, as well as assisting with loss prevention efforts.- Supported store operations by providing assistance with cashiering, merchandising, and maintaining a clean, organized, and welcoming retail environment.

- Designed and documented control systems for industrial clients, primarily focusing on the pulp and paper and mining industries, ensuring tailored solutions to meet their unique needs.- Utilized AutoCAD extensively, along with other industry-standard drafting tools and software, to create accurate, detailed, and clear documentation for control systems, facilitating smooth implementation and maintenance.- Managed the procurement of supplies, as well as created and submitted quotes for project bids, contributing to the competitive positioning of the company in the industry.- Conducted on-site visits to perform audits, verify project progress, and ensure completion within the defined scope, budget, and timeline, maintaining client satisfaction and project success.- Collaborated with a multidisciplinary team, including engineers, project managers, and field personnel, ensuring clear communication and effective coordination of project activities.- Continuously updated technical knowledge and skills in electrical drafting and control systems, with a strong focus on AutoCAD, through self-directed learning, workshops, and training sessions.- Adhered to company guidelines, safety procedures, and industry best practices to ensure a secure work environment and minimize the risk of accidents or damages.

- Participated in the delivery, setup, and takedown of event tents and related equipment, ensuring a seamless and efficient process for various types of events and client requirements.- Conducted routine maintenance and inspections of tents and equipment, guaranteeing optimal functionality, safety, and presentation at all events.- Provided exceptional customer service by addressing client concerns, answering inquiries, and ensuring their overall satisfaction with the service provided.- Assisted with inventory organization and management, facilitating the timely availability and proper storage of event equipment.- Collaborated with team members and supervisors to adhere to project deadlines, budgets, and company standards, contributing to successful event execution and client satisfaction.- Maintained a clean and secure work environment by following company guidelines and safety procedures, minimizing the risk of accidents and damages.- Engaged in ongoing training sessions to enhance skills, stay informed of industry best practices, and learn about new equipment offerings.

- Collaborated with a team of 3-4 colleagues to pull and terminate cables, integrating them with programmable logic controllers (PLCs) and human-machine interfaces (HMIs) in industrial environments, ensuring seamless communication and control.- Implemented updates to temperature and lighting systems for remote stations, incorporating occupant detection to enhance energy conservation and optimize resource usage.- Increased information accessibility by digitizing old documentation at various water treatment and mining sites, streamlining data management and retrieval processes.- Utilized strong problem-solving skills to identify and resolve integration issues, contributing to the efficiency and reliability of automated systems in industrial settings.- Maintained clear communication with team members and supervisors, fostering a positive work environment and enabling efficient task completion.- Adhered to company guidelines and safety procedures, ensuring a secure work environment and minimizing the risk of accidents or damages.- Continuously enhanced technical skills and knowledge of system integration and automation through on-the-job learning and collaboration with experienced colleagues.

- Conducted maintenance on automated block sorting processes designed for a forestry client, ensuring optimal performance and adherence to the service contract.- Collaborated with a team of 2-3 colleagues to pull and terminate cables, as well as install transformers and motor control centers (MCC) in industrial environments, adhering to safety regulations and best practices.- Partnered with electricians to install, test, and troubleshoot residential electrical systems in compliance with the required electrical code, ensuring safe and efficient operation.- Utilized strong problem-solving skills to identify and resolve issues in both residential and industrial electrical systems, contributing to client satisfaction and system reliability.- Maintained clear communication with team members and supervisors, fostering a positive work environment and enabling efficient task completion.- Followed company guidelines and safety procedures, ensuring a secure work environment and minimizing the risk of accidents or damages.- Continuously enhanced technical skills and knowledge of electrical systems through on-the-job learning and collaboration with experienced colleagues.