Provide support to internal teams in Azure with Docker, kubernetes, Application Gateways, WAFs, storage accounts, Key Vault policies, AAD issues, Virtual Gateways and Azure firewalls.

Provide Windows Support in a team environment to clients in AWS, Azure, and VMware farms. -AD support (DNS, DHCP, Replication, Trusts)-IIS troubleshooting (clusters, App Pools, Migrations)-SQL setups (Availability groups and clusters)-Azure VPN setup, SQL AG, WebApp troubleshooting-AWS SG troubleshooting, deployments, Load Balancing troubleshooting

-Work on migrating clients from aging technologies to newer upgradable systems.-VMware server deployments with vSphere management 5.1-6.7.-Server installation with guests and backup implementation.-Azure AD connect with Office 365 sync-Windows Server management (AD, DNS, DHCP, VPN, Azure, Powershell scripting)

Provided customer support through chat, email, in person and phones.-Assisted Level 1 and Level 2 support with server monitoring issues on both physical and virtual servers.-Assisted Level 1 and Level 2 with Desktop support: Outlook, passwords, AD user creation, hardware installation, VoIP problems.-Worked on a team to deploy and install servers out to customer locations.-Responsible for maintaining our client's Linux servers (Red Hat, CentOs, Ubuntu) which included DNS, Samba, Apache, rsnapshop backups to Amazon S3.-Assisted our firm's server Engineer with XenServer Maintenance and AWS server setup.-Worked on AD, GPO, DHCP among others on Windows Server 2003-2012 R2.-Responsible for Windows Server Domain Migrations.

Provided IT services to small companies across the San Antonio Area. -Responsible for Server 2008 R2 Terminal Server setups and File Server deployments.-Upgraded Networks from cat5 to cat6 with PoE ready for both data and voice.

Help customers with computer problems in the shop, on site, phone support and/or remote access.Problems that I assist customers include: Data recovery, Email (exchange/pop), hardware, software and virus.

Provided direct Customer service with products either face to face and/or phone support.Helped team stay on task with products and ship out products on time.