Supporting field service technicians and customer service coordinators in doing what they do best: servicing our patients UK wide.

• Background: Senior level manager, academic level, experienced in the broad operations area.• Routine: use people management, information systems and business intelligence to reach next-level business success.• Profile: Creative and solution driven, ‘there is always a way’. Getting the job done. Determined, realistic, passionate.• Some previous assignments: o Re-implementing an ERP system at a transport company in Moerdijk (NL), including interfaces with Exact, boardcomputers, order EDI etc. o Interim Operations Manager at the London branch of a European healthcare provider. Big bang startup with over 100 employees, organize and manage the areas Field Service, Call center, Planning and Supply Chain. o Implementation manager Supply Chain Planning systems for a global software-solutions supplier.• Offer: Implementation of ERP of similar software, optimizing process planning, organize underperforming operational departments and lead them towards concrete results. Straightforward temporary replacement in Supply Chain or Operations is always an option. Permanent, temporary of interim construction possible (Dutch VAR declaration available). Prepared to work in international setting, including travel. Directly available. Do you know your organization can do better, but you don’t have the time or the expertise to realize this? Is this profile appealing to you? Call me at +31 (0)650628314, or send me an email: info@jblom.com and I’ll gladly drop by to introduce myself personally.

managing 24/7 customer service and field service operations. Cost reduction, organisation development and class A customer and patient service.

IT and logistics aspects for project of starting new business line in home delivery of medical supplies. Front/ back end software changes, webshop, orderprocessing, logistic operation.

Software implementation project SAP (accounting) and Sintesi (all other functions). Challenging international setting, complex data migration, fantastic projectteam. Went out for dinner at 7pm on go-live day!Big thank you to all colleagues who became friends.

• Responsible for integrating and optimizing the functions of Field Service, Customer Service, Supply Chain Management and IT into one Operations organization driving efficiency and service excellence to patients.• Manage and coach 150 FTE• 10% cost reduction by optimizing purchase and continuous improvement • Development and implementation of a KPI monitoring system• Culture change from care driven to customer driven, with a focus on cost• Contributed to the corporate operations Best Practices on European level

• Integrating the functions Warehouse, Returns, Purchase and Technical Services into one Supply Chain organization (Purchase budget € 10 mln)• Manage and coach 25 FTE• Realize full traceability of the 100.000 medical devices in the market at patients’ homes• Build and relocate the Vivisol offices, technical centre and warehouse to a new location in Tilburg (NL)

• Crisis management during and after the ‘big-bang’ startup of the new Vivisol Company near London supporting over 12,000 patients• Establish steady state operations following startup to delivery high levels of patient care and customer satisfaction• Regain traceability of the devices by re-implementing the ERP system• Manage the 24/7 Operations organization (100 FTE)

ProjectManager

Cat4RoadHaulier, the main software application of GreenCat, is a multi-modal transport management system. As Product Manager I turned this into a standard, resellable product. A Roadmap for future developments was created, along with proper user documentation, default implementation plan and training scheme. The introduction of Release management became the basis for a steady and controlled software development process. Also the organizational culture was turned around from a project-oriented into a customer-product driven one.

The Transport Division had a growing need for a generic ERP solution that had to cover all of the business processes (CRM, order management, transport planning, support sorting machines , invoicing, BI). As Projectmanager I redesigned the business processes, managed the supplier selection process and implemented the application.

Apart from the transport of their own (book)shipments, Centraal Boekhuis also provides 3rd party transport services. In this period I was both Account Manager for a number of European customers and Customer Service Manager, taking care of the back-office processes (10 FTE)

The Logistic Services department (20 FTE) supported the logistic operation of the company with all administrative processes. Procurement, ordermanagement, planning, returns, quality management etc.

HRM plays a crucial, leading role at Centraal Boekhuis. In this environment I was responsible for the HR management for the Director Operations (400 FTE, 7 managers). All possible HR activities were present, organizational development being the most important one.

Advising and supporting corporate management on Compensations & Benefits and HR developmentHR management for sector ‘Petrochemical Piping’ (250 FTE)Selection and implementation of an HR Information System