Joseph Manske Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Brookfield, Wisconsin, Us

AMTouch USA provides a total solution for industrial and commercial applications of touch screen technology. In a company of just 12 people, I have worn a lot of hats around the office. I've been an Inside Sales Rep, Account Manager, Admin Assistant, Shipping Assistant, and a Training/Development Associate. As we grow, I have been given the opportunity to serve as both Operations and Quality Manager for the office. I ensure that all daily tasks in the office run smoothly, I perform incoming/outgoing product inspection as well as parts returned as defects. I am inventory controller, production manager, and creator of SOP and training documents. I've also been dubbed "office barista," given my invaluable experience and background.OPERATIONS MANAGEMENTI oversee all daily operations in the office including logistics and shipping, inventory management, sales workflow, invoicing, and parts and supplies purchases. I also play a leading role in vendor relationships, in-house production and facilities management. Create documentation for office Standard Operating Procedures for obtaining quotes, utilizing inventory and customer contact software,QUALITY MANAGEMENTI oversee our quality department, performing inspections on defective returns, troubleshooting hardware and software questions for customers, and performing IQC for shipments from our vendors. I ensure our company's adherence to quality guidelines and compliance to official standards passed down from our parent company, Apex Materials Technology Corporation.TECHNICAL SUPPORTProvide ongoing technical support to customers regarding function of touch screen assemblies, touch screen control boards, and touch screen to LCD integration. Perform touch screen to LCD integration when requested. Perform tests on returned products to determine cause of problem and provide solutions.

You can find me hosting pub trivia at Blackbird in Bay View every Thursday Night. We've been voted Milwaukee's Best bar trivia from The Shepherd Express in 2017, 2018, 2021 and 2022!We're a fully organic, free-range, home-grown trivia outfit that you'll only find at Blackbird, so stop by sometime. But get there early -- seats fill up fast!

Minneapolis, Mn, Us

After training at the high-volume location in Monona, WI, I was placed at a lower-volume, struggling location in Racine, WI.STORE MANAGEMENTActed as a business owner with a team of 11 employees (including a management team of four). Responsible for recruiting, hiring, and ongoing development of the team, visual merchandising, quality control in food & beverage and overall customer experience both inside the cafe and through the "bou-thru" drive-through window, which was measured weekly through third-party customer survey reporting.FINANCIAL ACUMENUtilized Profit and Loss reporting including analysis of sales and traffic trends to effectively cut costs associated with labor and supply orders. Managed labor to a forecast for weekly scheduling. Created and managed pars for all supplies related to beverage and food production.EMPLOYEE DEVELOPMENTConducted personal one-on-one meetings with all employees quarterly to determine strengths, opportunities and performance status. Created personal development plans with each employee to encourage professional and personal growth. Assigned each member of management team to one aspect of the business to create future company leaders.

Denver, Colorado, Us

After being hired as a part-time manager at the Oak Creek location in 2007, I was promoted to Store Manager in 18 months.STORE MANAGERLed a team of 8-12 employees at several locations throughout my four-year career. Recruited, trained, and developed a team with a strong focus on personal service to every guest in our store. Consistently recognized for high customer service survey scores and sales priority performance.STORE OPERATIONSWorked independently on daily merchandising, account maintenance, equipment maintenance and trouble-shooting, Created and maintained weekly schedule for team while occasionally offering assistance to other locations. Developed and led "casting call" job fair events at several locations throughout district to build talent bench.MARKETING STRATEGIES AND COMMUNITY EVENTSHeld weekly events in and out of the store including sidewalk sales and an "open house" event showcasing "The New Blockbuster" in summer 2011. Collaborated with the Humane Society of Wisconsin to hold a pet-food drive in store. Partnered with Journey House (Milwaukee, WI) and held a school supply drive for Longfellow Elementary School in August 2011.