Jeffrey Mccoy, Mps, Shrm-Cp Email & Phone Number

United States

Conducts weekly meetings with respective business units.Consults with line management, providing HR guidance when appropriate.Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with RIsk Management as needed/required.Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.Provides HR policy guidance and interpretation.Performs other related duties as assigned.

Mckinney, Texas, United States

Promoted to manage the HR Department.o Collaborates with senior leadership to understand the organizations goals and strategy across all matters related to the employee lifecycle;o Manages the talent acquisition process pertaining to recruitment, interviewing, and recommending hiring qualified job applicants as well as collaborating with departmental managers to understand skills and competencies required for openings;o Manages all employee records, including completing I-9 verification and maintaining I-9 files in addition to managing state food safety compliance for all employees;o Manages employee relations matters, including but not limited to performance and talent management, employee evaluations, disciplinary meetings and corrective actions, terminations, and investigations;o Advices and trains managers and supervisors in best employee relations practices and strategies for managing supervisor problems and employee grievances;o Monitors and ensures the organization’s compliance with federal, state, and local employment laws and regulations and consulting senior leadership by recommending best practices and reviewing and modifying policies to maintain compliance as needed;o Manages learning and development programs and initiatives that provide internal development opportunities for employees that increases their engagement and job satisfaction;o Manages scheduling for all employees using the HotSchedules application, including approving/denying time off and working to accommodate other employee scheduling requests;o Participates in planning and facilitating company-wide events, activities, and/or programs such as the annual holiday party and employee appreciation efforts.

4216 Abrams Rd Dallas Tx 75214

Promoted to lead the second busiest location during a period of low staff morale and an increasingly downward trend in sales. In less than a year, re-established an energetic and profitable shop by maintaining a culture of open communication, transparency and servant leadership that addressed both employee and shop needs. o Managed all aspects pertaining to customer service, staff, quality assurance, administration, maintenance, inventory management, marketing and communication. Assumed full responsibility of overseeing the daily function of the shop in concert with the vision and mission of the company;o Continued Human Resources Assistant recruitment and scheduling responsibilities.

Undertook a career transition from corporate work into the coffee industry, which led to a deeper development of my desired career path in Human Resources. o Shift Lead: Led and supervised a team of up to 10 Baristas by overseeing the daily operation and success of a specific shift. Ensured compliance with all company policies and procedures by maintaining expectations for quality control, customer service, food and drink preparation, and store cleanliness. Handled employee relations matters during the specific shift, coordinated with other Shift Leads and escalated concerns to Shop Lead as needed.o HR Assistant: Assisted in recruitment and scheduling by screening applicants for vacant positions, scheduling and conducting interviews, maintaining employee records, and completing schedules for the entire company to be reviewed by the Human Resources Manager prior to posting.

Little Rock, Arkansas Area

Invited to train and mentor junior Title Agents and Title Researchers, regularly receiving positive feedback regarding my efforts to help achieve their goals of becoming licensed Title Agents and being more independent.o Analyzed documents accurately and effectively to determine if and/or how they affect the title to a particular parcel of real estate property. Read and drew legal descriptions to determine if they are valid and insurable. Asked clarifying questions to ensure proper requirements and expectations were made within a title commitment and/or policy;o Managed the completion of title products such as Title Commitments and supplementary documents free from insurance claims.

Little Rock, Arkansas Area

Partnered in founding a title research company, working as a managing member responsible for developing organizational and human resources policies and standards. The business was dissolved within its first year.o Actively sought new business development ventures, while further deepening client and customer relations, as well as successfully managed vendor contracts;o Effectively and accurately researched deed, lien, judgment, and other such property records and court records at county courthouses and/or online for all title search requirements. Obtained copies of all documents pertaining to the property being researched including assessor’s card and current and prior tax records;o Served as subject matter expert pertaining to Human Resources matters.

Little Rock, Ar

o Managed administrative duties for the office (e.g., generated and disseminated reports company-wide, coordinated time management and workflow, completed file setup and completed supplies orders while maintaining a cost-effective budget);o Successfully grew and deepened relationships and fostered excellent customer service with customers, lenders and real estate agents. Ensured performance was in the best interest of the company brand and maintained the success and profitability of the branch;o Accurately and effectively analyzed documents to determine if and/or how they affect the title to a particular parcel of real estate property. Read and drew legal descriptions to determine if they are valid and insurable. Asked clarifying questions to ensure proper requirements and expectations were made within a title commitment and/or policy;o Served as subject matter expert for document revisions and software usage. Worked with other branch offices in the onboarding of new employees.

Little Rock, Arkansas Area

• Successfully completed final title insurance policies for real estate transactions in a timely and accurate manner, ensured accurate completion of all commitment requirements. Developed industry knowledge in order to be eligible for the Title Agent license examination. • Established relationships and fostered effective customer service with customers, lenders and real estate agents.• Promoted to Branch Manager and successfully passed the Title Agent license exam within the first year.

Little Rock, Arkansas Area

• Collaborated with various departments in order to finalize remittance of excess proceeds from real estate transactions through effectively researching public records to determine appropriate payees.• Generated and disbursed spreadsheet reports to department heads and other management on a daily basis.• Was the go-to person responsible for completing Microsoft Word merge document revisions on a dedicated server for the database software utilized company-wide.

Little Rock, Arkansas Area

• Effectively managed the daily operations of multiple and dynamic groups of up to fourteen employees, delegated workflow, monitored client portals, conducted quality assurance and addressed practices and procedures based off client scorecard reports, regularly receiving positive scores.• Conducted interviews, made recommendations for hire and successfully managed the onboarding of new hires. Provided constructive and open communication, conducted coaching sessions and training and performed verbal and written corrective actions as needed.• Received positive feedback and words of admiration from employees in helping to establish their professional and personal goals as a mentor.• Successfully designed and instructed a training session for Microsoft Excel that was available company-wide. Supported senior management in completing special reports and conducting training sessions.

Little Rock, Arkansas Area

• Quickly and accurately prepared legal documents, organized and maintained documents for electronic filing and storage, and communicated effectively among attorneys, service vendors and clients.• Promoted to supervisor in my second year.

Little Rock, Arkansas Area

• Generated daily inventory reports and maintained medication supply for PYXIS automated medication systems for the entire hospital. Developed and promoted pharmacy-nursing relationships and assisted nursing staff by answering questions, locating items or referring them to the pharmacist for medication information.

Master Of Professional Studies, Strategic Human Resource Management And Development, 3.78

Students learn how to evaluate, diagnose, and solve organizational change and issues, as well as meet organizational objectives.

Bachelor Of Business Administration (Bba), Management With An Emphasis In Human Resource Management