Joseph Miller Email & Phone Number

Baytown, Tx, Us

Sheboygan, Wisconsin, Us

Spearheaded the strategic direction of consumer lending, mortgage lending, and commercial lending teams at Kohler Credit Union. Collaborated closely with fellow executives and the board and drove the formulation of overarching strategic initiatives to ensure the credit union's success. With a keen eye on economic trends and market dynamics, cultivated an innovative culture aimed at introducing lending products and services that deliver tangible value to our membership.

Transformed lending department as Director of Lending at Fond du Lac Credit Union.• Shifted mortgage loan processing to a CUSO, allowing lenders to better focus on consumer lending.• Guided lenders to better serve membership and increase productivity by focusing on loan buyouts and ancillary product sales.• Results were immediately recognized, as buyouts increased by 236% Q3/4 over Q1/2 2021, 231% for 2021 over 2020. In addition, saw a 69% increase in ancillary product sales (GAP, MRC, Debt Protection) in 2021 Q3/4 over Q1/2. • Helped develop member business lending policy and procedure.• Added vision and expertise to the CU’s budget and strategic planning process.

Green Bay, Wisconsin, Us

2018 STAR Conference winnerCustomer Experience Champion - Kettle Moraine DistrictBranch Manager Advisory Team memberI led an amazing team of colleagues in Menomonee Falls who provide top notch financial solutions to our personal and business customers. My team goes above and beyond to exceed customer expectations, delivering results with best in class service.

Chicago, Illinois, Us

Managed all functions and staff of a Retail branch. Accountable for maximizing branch revenues, sales, customer satisfaction and minimizing operating losses. Deployed resources to optimize individual and team performance and is responsible for branch compliance with bank policies, procedures and operational integrity.On a regional level, I sat on the Customer Experience Council, working with managers from neighboring markets along with senior leadership to advance efforts in Customer Experience and improve the Net Promoter Score of the region. On a market level, led our Customer Experience Council, as well as managed communication, reporting, recognition and education related to the market's Net Promoter Score.

Toronto, Ontario, Ca

Top performing retail store manager with TD Bank.- Successfully managed a two location multi-store, training and coaching 12 direct reports.- Turned around two under-performing stores, taking them from bottom quartile to top quartile.- Took on additional responsibility of Offsite Events Champion for the Tampa Bay Region, managing an additional 21 indirect reports, leading the region to be one of the top producers of offsite event generated accounts.- Completed the TD Bank ACHIEVE program, mentored for a Regional Market Manager position.

Miami Lakes, Fl, Us

Columbus, Georgia, Us

Responsible for developing and managing relationships with businesses in Southern Pinellas county, serving as the business banking expert for the area branches.Recognized as a top performing Business Banker with Synovus Bank.• Produced over $6M in new loan volume in 2012, first year in a new market.• Generated over $90k in loan fee revenue in 2012.• Referred $24M in loans to Synovus Commercial Banking in 2012.

Chicago, Illinois, Us

Responsible for developing new business opportunities, managing a deposit and loan portfolio and representing M&I in the community.Recognized as one of the top producing Business Bankers in SE Wisconsin with M&I Marshall & Ilsley Bank.• Among the top three bankers in DDA production for 2010.• Top finisher in fourth quarter 2010 sales contest.• $1.5M new DDA production for 12 month period ending May 2011.

New York, Ny, Us

Recognized as one of the top Business Bankers in Wisconsin with JPMorgan Chase.• Advanced quickly from covering entry-level rural branches to covering high volume suburban branches with the largest portfolios in the state.• Consistently called on to mentor new Business Bankers and to assist in educating branch staff on new business products.• Excelled in account and loan acquisition, retention and cross-selling.• Ranked in the top 15% of Business Bankers with JPMorgan Chase nationally, ranked second in Wisconsin.

White Plains, Ny, Us

Insurance Sales, specializing products for the senior market (annuities, life insurance, medicare supplements, long-term care).Recognized as a top agent and trainer.• Advanced to position of New Agent Trainer within first three months.• Inducted into The Circle of Excellence in 2001 for outstanding training.• Lead daily new agent training seminars, certified by the State of Wisconsin to teach Continuing Education and helped develop a company-wide training system.• Ranked in the top 10% of agents, highlighted by seven President’s Club contest wins.• Trained and developed multiple President’s Club winners, one of whom also advanced to become a fellow P&L Manager.Recognized as a top manager.• Honored with a second Circle of Excellence award for Management Achievement.• Asked to relocate from Milwaukee, WI to Eau Claire, WI to revitalize a struggling district. This district subsequently showed a profit every month.• Contracted as an Overwrite Manager September 2001, and contracted as a P&L Manager July 2004.

M.B.A., Business Management - Finance

M.Div.

Bachelor Of Arts - Ba

B.A., Liberal Arts

Education record