Joseph Bernard Trajano Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Etobicoke, Ontario, Canada

• Provide expert advice on parts required by customers while handling both walk-ins and appointments on preparation of quotation, repair order, and close to invoice.
• Working knowledge of CoStar and Frontier.
• Cashier handling for parts purchase and service closing.
• Closely coordinate between the technician and customer on service timeline, and secure approval on additional recommended or required jobs.

Toronto, Ontario, Canada

• Full-cycle Recruitment
• Create and publish job descriptions for postings on various portals (Idealist, Volunteer Coordinator, Volunteer Match).
• Conduct structured interviews based on job requirements
• Coordinate externally for scheduling of accommodations and conference bookings for company events.
• Monitor, measure, and improve the performance of the assigned department/team.
• Facilitate onboarding, orientation, and training of new hires; manage teams of HR Assistants to achieve tasks.

Philippines

• Generated new business with marketing initiatives and strategic partnerships.
• Contributed to the expansion of the company's network infrastructure in untapped markets.
• Developed and implemented business plans and marketing strategies in collaboration with Marketing and Procurement Teams for the Telecommunications market.
• Contributed to the development of a CRM database for qualified leads.
• Gathered (existing, new, potential, and lost) customer needs & wants and worked with product development teams to study possible product and service changes based on feedback.
• Monitored market activity & conditions to identify areas of potential opportunities and provide feedback to management for strategy preparation.

Philippines

Makati, National Capital Region, Philippines

• Conducted market studies on existing, potential and competitor's customers.
• Completed and presented monthly reports to executives for decision making.
• Identified opportunities for account growth & penetration.
• Strategized with sales team to prospect, qualify, and acquire potential customers.
• Built strong relationships with both internal and external strategic partners.

Mandaluyong, National Capital Region, Philippines

• Assisted in the recruitment & selection and training & development of new hires.
• Managed contracts, negotiations, and all aspects of sales and post-sales to finalize purchases.
• Successfully negotiated and closed deals, while maintaining company profitability, savings and customer satisfaction.
• Prepared both external and internal correspondences, offers, and memos for approval.
• Lead a team that successfully reached its weekly and monthly goals efficiently and effectively.
• Developed and maintained relationships with clients.

NCR - National Capital Region, Philippines

Postgraduate Certificate Program, Human Resources Management

Bachelor Of Science In Business Administration - Specializing In Marketing