Jonard Bolanio Email & Phone Number

Versatile and Result-driven IT professional with more than 10 years of remarkable experience in providingcomprehensive technical support to clients and company. Resourceful, problem solver, willingness to learn, creative, personable, and technically minded individual who can contribute to the overall success of the organization.Core SkillsHardware and Software Support Onsite and Remote IT SupportSystem Installation and Maintenance NetworkingProblem solving and Troubleshooting Backup and recoveryInventory management Refurbishment and disposalCreativity, Resourceful, Versatile Cybersecurity and Cloud computing

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  Information Technology Support Engineer

  Swift It Solutions

  Dec 2022 - Present - Abu Dhabi Emirate, United Arab Emirates

  • Manage System Infrastructure for AD, GPO, DNS, DHCP, M365• First point of contact for staff and customers seeking technical support.• Collaborate with IT managers and other departments to understand their technology needs and challenges.• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.• Proactively manage and maintain server, network, and firewall systems.• Responsible for Data center support rack servers, cabling, UPS and provide support for different IT teams as needed.• Microsoft Environment (M365, On-Prem/Azure Active Directory, Exchange, OneDrive, SharePoint, MS Teams)• Servers (Dell, HPE, IBM).• Firewalls (Cisco, Sonicwall, Fortinet, Sophos XGS).• VoIP Phone Systems and SIP Trunks (Cisco, Yeastar, Avaya, Grandstream).• Endpoint Security (Windows Defender, Bitdefender, Sophos, ESET, McAfee, Kaspersky).• Backup Solutions (Altaro, Veeam, Acronis, Windows Backup).• Storage Solutions (QNAP, Synology, Buffalo, Western Digital).• IP and Coaxial Security Camera Systems (HIKVISION, Samsung, Dahua).• Access Controls (Zkteco, HIKVISION, Matrix).• Familiarity with ADHICS, JCI, and ADMCC compliance.