Participate as a member of the senior leadership team in developing our corporate strategy and aligning Ni2’s technology, product, partnerships and go-to-market initiatives. Contribute to business growth by identifying & prioritizing potential business/market opportunities, strategic Channel partnerships and evaluating potential investment partners. Work closely with the CTO to define the technology strategy plan and road-map by identifying and evaluating market/industry trends and customer feedback. Actively contribute to the establishment of corporate strategic goals by leading / facilitating senior management in strategy development & corporate vision planning sessions by gathering pertinent business, financial, and operations information. I speak at industry events and conferences on related topics of service management and digital transformation.

Focused on developing strong relationships with, and conveying key information to industry analyst firms. Leverage analyst's opinions and research articles to determine market trends and convey information to the executive management team. Provide marketing content and develop programs to drive lead generation, establish our thought leadership and broaden the visibility of the company, its strategy and core products/solutions.

Drive a sales focused behavior to maximize revenue opportunities and establish/manage strong customer and partner relationships worldwide. Create and deliver sales enablement training for channel partners globally. Directly responsible for the hiring and day-to-day management of Solution Architects and Consultants for pre-sales and solution architecture efforts in their respective sales regions/geographies. Participate in organizational skill exchanges and knowledge transfer to ensure channel partners and Ni2 solution consultants understand all technical aspects of the Ni2 Platform solution and effectively communicate its benefits and value at all stages of the sales process.

My role as a Mosaic Industry Leader was to speak directly to Pacific Crest clients who wished to gain insight and get answers to key questions they had regarding strategic technologies and industry trends. Leveraged my industry knowledge and professional experience to provide front-line perspectives on technology adoption in global enterprises. Ensured that clients gained insight and the highest value from each interaction based on their challenges, inquiries and investment priorities.

This senior level position required my having a superior understanding of BMC’s technology solutions and business objectives as they related to its Business Service Management initiative and was focused on the communication, and the delivery and execution of the strategy in the field. In this role, I helped develop comprehensive solutions for prospective “light-house” customers based on a solid understanding of their current and future technology direction and strategic business objectives. Assisted BMC Account Executives in building pre-sales project plans for Strategic Sales campaigns and coordinated the activities of business and technical professionals from across the company and geographies to support these sales campaigns. Frequently presented to BMC’s high-value/strategic customers in the Executive Briefing Center at BMC’s corporate headquarters. Participated in the direction and development of technology solutions and played a pivotal role in the development and delivery of on-site training, on Business Service Management and business value modeling, to sales management and sales staff across the world.

As a Business Unit Field Director, I effectively managed the interaction of the sales cycle between Customers, BMC sales teams and Business Unit. Primarily, acted as the liaison between the Business Units and Field organizations to assist the Field Sales Teams in developing account strategy, solution approach and sales tactics. Participated in the development and implementation of sales strategies, techniques, presentations and branding for the Service Management Business Unit (SMBU) products. Provided technical feedback to the SMBU regarding the competition, new features, and new products in the ITSM marketplace.

This sales-focused senior level pre-sales position required a superior understanding of technology and business objectives as they relate to ITSM and Infrastructure Lifecycle Management. My responsibilities entailed developing comprehensive solutions for prospective high-value customers, based on a solid understanding of their current and future technology solutions and strategic business objectives. Actively assisted the Account Executives in building pre-sales plans and strategies and coordinated the activities of business and technical professionals from across the company to ensure the sale.

As an Equity partner of Exigo Solution, my responsibilities were to promote the services and solutions of the organization to prospective clients. Directed the development of resource skills and a delivery methodology; beginning with the sales process in an engagement, and extending through the discovery, solution design, delivery, and the follow-up to put into effect a level of cohesiveness for the entire process.

My role as a solutions architect was to establish account presence and build trust with key accounts while pursuing non-traditional approaches, when appropriate, to resolve problems and maximize opportunities, and provide custom presentations/demonstrations as they apply to the customer’s problems and needs.

Managed a team of Solution Architects and Consultants from both a pre-sales and a delivery perspective. Participated in developing a solution consultant methodology that provided a standardized framework and a repeatable process, to effectively and accurately deliver a solution that addressed the customer’s specific business goals and operational issues. Transferred to Minneapolis, Minnesota, for 6 months, to assist and facilitate the opening a new consulting office, hired new personnel and developed a solution practice for that market.

Assisted the account team on the Demand side beginning with the pre-sales consulting expertise through the sales and proposal phases ensuring that the technical solutions as built, met the customer's business needs. Engaged with program managers in assessing technical feasibility and established higher-level technical designs for enterprise-wide, multiple architecture solutions and strategies based on an analysis of the customer's business goals. Defined project specifics, deliverables and estimated scope, duration, and level of effort for proposed work. Acted as a technology expert in supporting project managers and managing professional services project teams, identified assignments and monitored project progress, time, and effort. Also responsible for, leading the development of resource skills and worked closely with other solution architects and program managers to deliver solution architect and consulting services to designated customers as required, and responsible for populating the knowledge management system in our designated areas of expertise.

Responsible for and participated on various projects that embodied process and needs analysis, new development, enhancement, and maintenance of Remedy based applications, as well as, documentation, customer training and knowledge transfer. This role required a sound understanding of the software development life-cycle and application methodologies for implementing Service Desk solutions in client-server environments. Integrated of several technologies by developing links between internal and external Operational Support Systems, including enterprise system management, network management, database management, and knowledge management solutions. Interfaced with all levels of management, in highly collaborative environments, for delivering complex inter-organizational projects.

Worked on various projects that required the delivery of network management systems for electrical utility companies, for markets in both North and South America, and in Europe. Included within the scope of delivering such systems, were the gathering and analysis of the customer’s functional requirements, conception and realization of changes to the application software and data model, compilation of training materials, and customer training. During my tenure in delivering such applications, I established a Customer Support Center (Service Desk) to receive and log customer support calls. Implemented logistics to effectively liaison with various development teams in Montreal and Ottawa for managing, planning, and developing modules for specific target markets.