Direct Oversight & Management of Humana Cloud Infrastructure Operations teams responsible for Humana Cloud Environments.

Consulting engagement included assessing customer environment that recently migrated to the cloud. Recommendations and findings included remediating more than dozen Security findings; addressing more than a two dozen operational and cost optimization items and recommendation to implement a observability suite; recommendations to improve reliability and high availability (DR/multi-region) of the companies most critical applications.

Direct Oversight & Management of Abbvie Cloud Operations team and Managed Service Provider responsible for Abbvie Cloud Environments.• Established AbbVie’s Cloud Operations team and built new processes, policies, security/hardening and guardrails, implemented best practices (security/operations/compliance) and documentation for Abbvie managed AWS and Azure environments including successfully passing internal Audits• Implemented new annual cost savings of $3+ Million in AWS and Azure cloud environments as owner of Cloud Cost Optimization• Established automated EC2, S3, VPC and Account creation through Terraform, Ansible and Azure Pipelines to further enable Dev-Ops teams and ongoing Automation initiatives• Built trusted relationships with key business stake holders and share operational status on an ongoing basis• Established partnerships CI-CD DevOps teams for Hybrid Cloud Accounts• Deploy new technology and cloud solutions with the Architecture & Engineering teams• Deploy and work with Application Architects for cloud solutions in a Dev-Ops environment• Successfully transitioned Managed Service Providers for Cloud Operations as the first of more than a dozen support areas. Transitioned Cloud and MSP services from acquisitions, Pharmacyclics, Allergan • Established requirements for Infrastructure RFP, was influential in the supplier selection• Own and oversee supplier SLA/KPI’s and budgets• Develop Cloud CIO Dashboard and present highly complex information with Sr. Management and key stakeholders

Direct Oversight and Management of a team Architects and Engineers responsible for Abbvie Enterprise Data Centers, for Global Windows, Linux, Citrix and SAP landscapes.• Designed and implement Citrix App layer and Provisioning Server environment• Provided future design architecture SAP refresh • Established Engineered Infrastructure Designs and solutions for over 600 projects and 2000 Servers • Established solution framework for Abbvie Legacy systems• Established Customer trust and strong team with purpose, stability, cadence & direction• Established new processes, standards and documentation for the functional areas

Direct oversight & Management of Onshore & Offshore support team of 70+ for Disney Windows server and Virtual environments, managing operations in a 24 x 7 x 365 environment with a multi-tiered L1-L3 support teams responsible for over 3600+ servers and 400 ESX Hosts.

Direct Oversight & Management of two team Architects, 4500 Windows, Linux & UNIX servers, all Motorola Virtualization efforts, $30M server budget, Review & approval of all architecture for Linux/Unix & Windows solutions including data center locations, storage and strict N+1 disaster recovery requirements. Owned the Server Transformation/Virtualization CIO Top project which had a $3M budget. Server Virtualization & Cloud Computing• Established a Private Cloud virtual computing platform offering and SOW with CSC Biz Cloud (VCE - VBlock) environment through CSC managed service Contract. All Critical MSI business applications were migrated to a Private Cloud.• Established & Chaired the Virtual Governance Board of 20 members and created a new corporate governance policy for client service delivery as well as review/approve Virtualization candidates• Created Transformation SOW & agreement with CSC to transform 2400 servers that will save $2M annuallyDesktop & Application Virtualization• Enabled the business & provided alternatives by providing Virtual Desktop environments for Engineering, Remote users & Devices, Contractors, App/OS issues, PCI use & for Site Based Product Groups• Establish Roadmap and use case targets that were implemented to enable the business and secure critical business Intellectual Property (Secure VDI solution for Engineering)• Continued optimization of the Citrix Application environment for 200+ business & Engineering Applications

Direct Oversight & Management for Global Compute infrastructure team of 15 direct staff members, 10 contractors, 24 Data Centers and 2 Managed Services contracts.• Developed key skills sets and talent for support team and key initiatives• Established Citrix managed service through RFP and environment technology refresh with IBM services• Fully replaced environment of 200 legacy servers with 100 Servers (60% VM, 40% Physical) including Citrix XenApp, NetScalers, Repeaters, Citrix Access Gateway. Service cost reduction of $1M in a $2M run budget• Established a VDI Environment which includes load balancing of the VDI and Published applications to a Secure connection to mobile devices (Smart Phones, Pads & Macs)• Citrix Branch Office Repeater (New York-Melbourne AU) which resolved user application latency• Established next generation Virtual Server environments & Managed Services• Provided a managed run service through outsourced partner WiPro ($1M Annual Run budget)• Consolidated support of VMWare Server Farms for Multiple major locations (Schaumburg, NY, CA, Bangalore) and created a centralized management portal• Transitioned a managed file service with service provider “Advanced Technology Services” • Implemented Big Fix as a new standard replacing the Microsoft SMS environment for 4200+ Servers & 50,000 Windows & UNIX endpoints Worldwide• Extended Global support model for six Northern California locations as part of multiple acquisitions• Established the Server Operations separation blueprints for multiple Divestitures (Mobility, Home & Networks)

Management of the Global Compute infrastructure and NA Operations team consisting of an accomplished team of 12 direct staff members in 20+ locations supporting over 700 servers.• Developed key skills sets and talent for support team and key initiatives• Established Global Server Operations team, processes & standards for the Global Server Operations team including the adoption of ITIL framework• Assembled a two tier 24x7 support model• Implemented Global Server Monitoring Solutions using Microsoft System Center Operations Mgr & IBM Director for 4200+ servers. Reduced server downtime and defects by 200%• Introduced 1st Production ESX 3.0 Virtual Server environments in two locations with 60 VM’s

Management of the US Northwest Regional Operations team consisting of an accomplished team of 9 direct staff members in 20+ locations supporting over 500 servers.• Completed 7 Americas West Site integrations integrating standard tools, processes & procedures• Site Consolidation & Rationalization of Print Servers, AntiVirus servers , WSUS/Patch servers, SMS Servers, Server Rooms for multiple businesses and sites• Team Adoption of ITIL Incident & Change management using BMC Remedy • Elimination & Migration of 500 NT 4 Servers & remediated NT4 Servers with Solid Core for NT 4 resulting in a $1.8M savings• Migration of remaining NT 4 Domains & systems• Deployment of Major Citrix applications for 2000 Users (IBM Clear Quest) to streamline and provide a consistent configuration• Deployment of 7 Major Engineering Solutions - Customer Projects. (SixSigma Cockpit, Relex, EAMS, New Risk, NTPT ClearCase build environment, Mercury Performance Center, ESSBASE, Quick Test Pro, NI License Mgr.• Developed 64bit server image Process/Standard across all supported sites• Consolidation of 30+ Web sites through a new Web Farm resulting in the elimination of 20 Web servers

Direct Oversight & Management of the Local Site Windows Server Operations team which included 6 Windows Administrators at Corporate headquarters in Schaumburg sites and Arlington Heights for Motorola Engineering groups.• Consolidated 3 IT Data Computer Rooms saving $700K annually• Deployed newly established Windows desktop OS standard on Schaumburg campus for 3000+ users using Microsoft SMS & OSD• Established & consolidated WSUS, SMS, SAV & Server management tools in the Midwest region• Created an Engineering IT Citrix Farm for Engineering applications and 1000 users• Established Windows server standards and processes• Created and chaired Windows Standards committee to develop standards and foster innovation

Site lead for all Windows Operations in the Radio Products & Accessories Engineering group.• Established tools standards and processes for 300 Windows Desktops and Servers• Awarded top honors in security compliancy for all Windows systems for RPAD group• Designed and developed IT management tools for deploying and managing all systems using Visual Basic, Windows Scripting, SQL Server & Crystal reports