Jess Young Email & Phone Number

San Francisco, Ca, Us

Market Strategy & Planning

Cincinnati, Us

Relentless customer advocate in product development and key contributor to the success of new program implementation and long-term adoption for customers and brand partners. Voice of the Customer | Conduct site observations for brand and end-user experiencesOperational Advisor | Consultative approach for customer program implementationsMarket Trends | Organizational educator, marketing, and sales advisorProduct | Research, requirements, testing, rollouts, feedback collectionInnovation | Contributor and roadmap planningSubject Matter Expert | Foodservice industry with specialization in Ops, Revenue Generation, Marketing, Regulatory Compliance, and Leadership

Mason, Ohio, Us

Work collaboratively across the organization to align product roadmaps, key business priorities, and financial goals.Facilitate organizational partner and reseller channel growth in key strategic markets and segments, providing internal guidance on partner fit during the selection process and contract guidance. Generated new business and pipeline with two key partners in six months from the time of onboarding.Implemented automated deal registration processes, tools, and reporting tools to analyze performance.Launched dedicated partner Sharepoint sites in coordination with the marketing team to house all partner-specific sales spec sheets, sales presentation decks, relevant product training, and sales media.Connect our partners to internal resources and work closely with our marketing teams to develop partner-specific collateral, select trade shows/webinars, serving as the primary point of contact for hosting in-person and web-based training.Serve as the primary contributor to annual business planning for financial goals for hardware and hosted software solutions. Provide product development research, management and marketing to inform and guide roadmap prioritization for hardware, software, services, and support third-party integrations. Review pricing, contracts and quotes as needed.Customer site visits, reporting on user adoption, operational workflows, and client satisfaction with overall product solution.Review test plans, define, monitor, and report progress against key success metrics with development, engineering and operational support teams to ensure requirements are met. Support go-to-market activities for marketing, sales, and customer success, contribute to thought leadership and publications.

Mason, Ohio, Us

Inform key stakeholders on current and future applications for last mile solutions in the retail and food industries. Provide competitive intelligence, regulatory guidance and qualitative research, ensuring project/product solutions team delivers bespoke technology products and exemplary customer satisfaction in a rapidly growing industry. Perform analyses, business and use cases for a variety of verticals and market segments through comprehensive market research prospective customer profiling, regulatory insight documents and go-to-market strategies.Develop research templates, processes and a myriad of tools that dynamically inform numerous departments on strategic business goals and targets. Sharepoint site development and administration. Airtable relational database implementation.

Oxford, Oh, Us

Director of collegiate retail and e-commerce while providing strategic Marketing for entirety of Campus Services departments, a subsidiary of Finance & Business at Miami University. Motivating others to deliver exceptional customer experiences across the wide spectrum of guests seen at Miami University, providing every individual with the best customer service and lifestyle experiences while on campus.Provide strategic, financial, and operational direction for four departments including eleven retail units, online retail, technology service department, textbook vendor management, university hotel and Conference services. •Direct the development, implementation, and achievement of the department's business and market plans. •P & L creation, administration and oversight.•Vendor relationship, contractual oversight, and partnership to succeed together in new initiatives. •Provide leadership and guidance relating to the development and execution of retail marketing and sales functions, policies, and standards. •Conduct ongoing research of the retail and marketing spaces as trends emerge both in collegiate and non-collegiate environments. •Initiate, lead, and directs division new-business pre-proposal, and proposal efforts.•Educate, report on and ensure ADA compliance in all auxiliary departments for web, digital screens, retail environments, and all hospitality areas.•Support auxiliary business strategy and position strategically in the market by identifying market opportunities, competitive positioning, and market enhancements to achieve targeted and stretch goals. •Responsible for leading annual planning for four departments.

Seattle, Wa, Us

Strategic team player and strong achiever recognized by company executives for success in the field pertaining to the rollout of new technology, new programs, and talent development to improve field processes and communication while driving revenue gains across a large portfolio. •Multi-unit, multi-million dollar portfolio management field operations. •Knowledge of retail and restaurant industry operations •Strategic goal alignment for portfolio•Strong operational skills in a world-class customer-service environment •Supervisory and Team-building skills •HIgh achiever in business processes and data analytics•Developed and implemented leadership talent pipeline for OH/KY region•Coach and mentor for every level of organizational field retail employees spanning five states.

Seattle, Wa, Us

Managed two locations in OKC and Cincinnati markets, effectively driving sustainable growth revenues exceeding all targets, grew and positively impacted employee talent bench in respective markets, and delivered exemplary customer service results.

Seattle, Wa, Us

Master Of Business Administration (Mba)

Bachelor Of Arts (B.A.), Art

Associate Of Arts (Aa), Art