Justin Bowden Email & Phone Number

Charlotte, North Carolina, United States

Developing, cultivating and growing residential and commercial sales of Cambria throughout the territory by coaching, supervising and leading a team to achieve growth targets. Building solid relationships with key industry partners by providing insight and establishing alignment of goals between both parties. Ensuring and maintaining a free flow of communication across all departments to deliver a superior customer experience.

North Carolina

Promoted to a leadership position with responsibilities for managing a team of 15 Kiosk Managers to ensure the successful operation of Wireless Advocates branded kiosks within Costco warehouses. Proactively identifies, addresses and implements solutions to sales and operational gaps.• Provide direct in-store leadership by assessing and coaching the team, recruiting top talent, planning and overseeing the team’s daily activities. • Conduct regular kiosk visits and facilitate touch base meetings with Kiosk Managers to foster knowledge, highlight team achievements and share best practices.• Hold the team accountable to all performance standards; implement strategies to minimize and eliminate gaps in performance; instill within the team of sense of urgency to achieve all sales metrics. • Actively engage with business partners at Support Headquarters (SHQ) to include Loss Prevention, Human Resources, Revenue Assurance, and Operations to achieve common goals and objectives.

Charlotte, North Carolina

Managed daily sales and operations of the kiosk including recruiting, hiring and training a team of Sales Experts. Conducted daily reviews of planogram and product demonstrations to ensure stellar customer experiences.• Established monthly sales objectives for each Sales Expert and provided support to each team member to maximize their individual potential; generated reports to monitor metrics and performance. • Swiftly addressed member escalations to ensure the diverse needs of members were met. • Trained new Kiosk Managers on job responsibilities, functionalities and best practices. Served as proxy in the absence of my District Manager during meetings and conference calls with Regional Directors. • Ensured all sales, operational and other standard operating procedures (SOPs) were met and consistently executed.• Maintained an engaging work environment for all employees through effective coaching, feedback and critical conversations. • Served as proxy in the absence of my District Manager during meetings and conference calls with Regional Directors. • Developed and maintained effective working relationships with carrier reps and Costco leaders to ensure seamless operations.

Charlotte, North Carolina

Oversaw the sales and service of mobile communications equipment and represented three of the top carriers in the nation. Performed duties of the kiosk manager in their absence. Managed the Charlotte and Columbia locations for Q1 and Q2 of 2017 leading the team to the #1 and #2 spots, respectively in the Carolinas. • Achieved and surpassed monthly personal sales quotas while also assisting other sales experts with the development of sales strategies and product training to enhance the skills of the team.• Performed daily planogram inspections and updates to ensure customers had access to the latest products and most current pricing. • Led the South East region in personal sales for 2015 and maintained Customer Satisfaction Scores averaging over 98% or higher.• Achieved year-over-year growth of 30% above company average for 2014-2015 and 13% growth above company average 2015-2016.

Gastonia, North Carolina

In this retail store location, provided direct support to customers on a daily basis to meet their unique purchasing needs. Led the store in wireless sales for 2010-2011, achieving rank among the top 10% of mobile sales associates for the region. • Handled in-store customer service issues related to service, billing, and devices. • Held responsibility for attaining monthly sales objectives while also developing methods to improve overall sales and quality. • Collaborated amongst the team on ways to improve overall sales methods while still maintaining focus on individual commissions.

Led a team of 15-20 sales associates across multiple departments generating annual sales revenue of $10M. Worked closely with the store director and operations manager to oversee daily operations of the store; provided interim leadership during the store director’s absence.• Held high-level responsibilities including opening and closing the store daily and developing a culture centered on friendly customer service and sales productivity. • Developed and executed new sales strategies in order to enhance revenues and the overall customer experience. Designed and constructed compelling sales demonstrations to increase sales results; achieved increased customer satisfaction and loyalty scores by 22%, resulting in rank among the top 5% of the company's stores. • Increased attachment revenues by 12% and Mobile Firedog Services by 30% in 2008. • Grew sales revenue by 14% in 2008 and increased satellite radio revenues by 15% in 2007.