Project Lead | App Development | A/V and Technology LogisticsAs the Operations Lead for the 2019 PMI Portland Annual Conference, I developed and executed the technology-enabled operations for the PMI, Portland Chapter Annual Conference, serving over 300 Portland-area professionals. Collaborated with team leads to develop a mobile application for the event, including all content and graphics. Launched mobile application prior to the event with better-than-ever engagement from the PMI, Portland Chapter community.~ ~ KEY RESULTS ~ ~- Increased Conference Sponsorship Views by ~100%- Increased Overall Conference Attendee Engagement by ~65%- Increased Chapter Member Engagement across social media platforms by ~150%- Increased Average Conference Attendee Feedback per Session to ~57%, a significant increase.

IT Project Management | Software and Hardware Development | Organizational Systems ManagementThroughout my tenure with Vartest, I expanded my roles by initiating and accepting complex challenges to advance the organization’s technical and operational abilities. A servant leader of 3 cross-functional teams, I was responsible for the development the Laboratory Information Management System (LIMS), and delivered over 20 laboratory testing solutions to meet ASTM and AATCC test specifications. Committed to advancing the capabilities of our organization, I led teams in the development of software and hardware prototypes. I also introduced changes to over 100 Standard Operating Procedures (SOPs) in the areas of technology, administration, accounting, facility and human resource management, laboratory management, equipment operation/preventative maintenance, organizational systems management, and vendor management.Since my role as Operations Manager touched all aspects of the organization, I created a knowledge repository consisting of 2,000 pages of business information, including information on project plans, schedules, costs, activities, vendors, issue logs, lessons learned, and QC inspection results.~ ~ KEY RESULTS ~ ~– Improved overall product quality by 75% through implementing Total Quality Management best practices.– Built new relationships with IT and equipment partners, vendors and suppliers including Microsoft, Lenovo, and Barracuda, achieving over $50K in realized savings and cost avoidance.– Managed web-based CRM software project, analyzing needs, gathering requirements, creating software design/plan, and maintaining budget and schedule. Led the development team in iterative rollout and testing. • Increased IT team productivity by 50% through report automation. • Improved the efficiency of sales order generation by 100% through process automation. • Improved product/service KPIs by 100% through adding key indicators to automated reports.

Security Risk Mitigation | Cost-Saving Initiatives | Software ImplementationAfter three years leading IT initiatives, senior management saw my potential and expanded my role in the company. In this new capacity, I led critical projects in alignment with business strategy for Accounting, Human Resources, and Administration. As security risks are a major threat to organizations today, I protected the financial data of our 200 customers, achieving PCI compliance by upgrading and replacing legacy, non-compliant systems. Additionally, I advanced our financial strategy through an accounting software project, facilitating meetings with senior management to determine needs and gather requirements. Then I partnered with Accounting and HR to execute the software plan.As a servant leader, I maximized employee adoption of over 20 company policies and procedures through inclusion, encouragement, and training.~ ~ KEY RESULTS ~ ~– I achieved an annual overhead cost savings of $60K by targeting waste and restructuring financial obligations.– I reduced the risk cost of general laboratory, data breach, privacy, and security compliance 100% by analyzing risks associated with insurance contract renewal as-is and negotiating general liability, professional, and property insurance contracts to better match our business model, saving $5K annually on insurance costs.– I increased our emergency preparedness by 100%, creating a disaster recovery and emergency evacuation plan.– I reduced our American Express credit card fees by 50% through implementation of Intuit Merchant Services.– I saved $30K per year by outsourcing IT to a third-party Managed Services Provider (MSP).

IT Solutions Development | SDLC – Waterfall and Agile | Team LeadershipI oversaw all phases of the Software Development Life Cycle (SDLC) in delivering 50 IT solutions, utilizing Waterfall and Agile techniques, including rigid planning, execution of phases, progressive elaboration, prototyping, and iterative development. I managed and trained our IT specialist and third-party IT service with 5–7 members, providing training for all IT aspects. Liaised between IT specialist and Software Development teams on key projects, including Order Entry and Laboratory Information Management development projects.~ ~ KEY RESULTS ~ ~– Increased IT staff’s productivity by 50% through investments in new technology, resources and process automation. – Improved system performance and increased reliability of IT services by analyzing the Vartest technology ecosystem and both proposing and executing changes, leading to decrease in data loss.– Reduced risk of security threats by 100% through implementation of anti-virus software on all terminals, and through the installation of web filters and firewalls.

Tier 3 IT Support | Backups | NegotiationsAs the sole IT support for 10 employees, I maintained all software and hardware. I also maintained business records for Sales, Inventory, Purchasing, and Shipping and Receiving in SQL database and performed nightly backups to tape.~ ~ SELECTED ACHIEVEMENTS ~ ~– Maintained business records for Sales, Inventory, Purchasing, and Shipping/Receiving in a SQL database.– Negotiated pricing, bulk order discounts, and shipping rates/schedules with other dealers.– Generated $10K–$20K in additional revenue by implementing and maintaining the company’s first online storefront via eBay, creating an initial inventory database of 3,000 products and expanding to 10,000 items.

Building materials supplier w/ 5 locations across the U.S. & over 50 years of experience servicing the construction industry. Responsibilities included keying, proofreading, correcting data, prioritizing & supporting daily workflow, maintaining business records, & handling sensitive material.

Premier financial institution w/ assets of more than $5.5B & over 85 locations. Responsibilities included updating customer account information, balancing all credits & debits captured during the day, & printing updated statements, GL tickets, loan notices, & reports of banking activity. Documented all procedures in a technical manual & added it to organizational process assets.