Julia Braid Email & Phone Number

Greater Seattle Area

• Provides procurement/JDE Oracle system support to ensure optimal performance
• Partners with internal and external customers to effectively accomplish business tasks
• Identifies procurement systems improvement areas
• Troubleshoots and documents system issues
• Assists in developing and reviewing reports
• Develops solutions within procurement applications and processes

Kent, WA

• Member of North America support team, supporting customers using Microsoft Dynamics AX 2009 and AX 2012
• Logged incoming requests and ensured all necessary information was captured in online support tool
• Took ownership of requests and managed their lifecycle through to closure, involving other resources as required

Bellevue, WA

• Worked on a global team of support consultants delivering services to clients, ensuring that requests were managed through to conclusion in a robust, qualitative, and timely manner
• Logged incoming requests accurately and completely, ensuring all necessary information was captured in online support tool
• Took ownership for requests and managed their lifecycle through to closure, involving other resources as required
• Ensured requests were managed to required quality, priority, and agreed service levels
• Worked closely with AX developers to create and implement code and data fixes
• Escalated issues and potential breaches to team leads within defined processes

• Managed item master in Dynamics AX 2009 (and earlier MAS 200)
• Created Dynamics AX training and process documentation for inventory control, sales order process, and purchase order process
• Maintained material planning process to allocate and move inventory between production facilities for future assembly and fulfillment
• Generated weekly material planning reports to communicate inventory movement and availability to upper management
• Reconciled purchase variances to accurately reflect the cost of components consumed during product builds

• Managed day-to-day operational activities for software publishing and fulfillment including retail packaging, inventory planning, order fulfillment, and ERP configuration
• Supervised up to six direct reports including inventory planners, inventory supervisor, shipping coordinators, and configuration specialists
• Collaborated with product and program managers, developers, and marketing to coordinate software product launches from concept stage to end-of-life
• Chaired project team meetings, monitored milestones, and worked with operations teams to identify and clear barriers
• Coordinated delivery of electronic software downloads, license keys, and serial numbers
• Managed fulfillment logistics for e-commerce sales orders using outsourced shipping vendors

• Actively managed inventory item master and bills of material using Oracle ERP and Siebel applications
• Purchased and performed inventory management for components such as CDs, printed manuals, and third party software
• Selected and negotiated terms with outsourced vendors such as printers, CD-ROM replicators, as well as assembly and fulfillment warehouses
• Proofed, edited, and press checked printed artwork using four-color process
• Developed and documented internal standards and departmental disaster plans

Redmond, WA

• Accounting Assistant
• Performed journal entries
• Reconciled bank statements for over three hundred individual store accounts
• Compiled performance statistics for stores and individual sales associates
• Monitored corporate overhead budgets and managed petty cash
• Applied for store business licenses and sales tax registrations (local and state)

Certificate, Technical Writing And Editing

Bachelor Of Arts, English Literature