Jonathan Branch Email & Phone Number

Charlotte, NC, US

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

- Managing the collateral and customer service of the ~650,000 account indirect auto book of business and driving improvements to deliver a best in class customer experience. - Supporting the Head of Consumer Loan Servicing in budget preparation, strategic planning, and executive reporting. - Implementing and analyzing quantitative measurements of the.

Providence, Rhode Island Area

• Driving the implementation of new technological and operational processes as well as change management to ensure conformity to new and existing regulatory guidelines.
• Drafting business cases for large-scale initiatives within the Consumer Loan Servicing group.
• Providing support to the Head of Auto Loan Servicing including but not limited to the creation of presentations for the Executive Leadership Team and creating and managing key daily performance metrics.
• Managed the Auto Finance rebranding for the servicing of the existing 600,000 loan portfolio.
• Assumed leadership of 2 regulatory projects behind schedule and concurrently returned both to a “Green” status within 2 months with limited resources.
• Leading a group of senior Subject Matter Experts (SMEs) in the implementation of policies and procedures designed to comply with new IRS regulations.

• Commercial Markets - Group Benefits Technology
• Leading an internationally dispersed team of IT professionals through the implementation of the technological infrastructure supporting the roll out of a new product offering.
• Managing concurrent projects and a yearly budget of $7 million within a 2% variance.
• Mentoring a senior executive on emerging technologies and social media to facilitate awareness and discussion around potential opportunities.
• Developing and implementing strong relationships between IT and the business partners.
• Decreased the project’s costs by 50% through resource efficiencies and scope management.

• Participated in a rotational leadership program with a mission of developing future leaders within the IT organization.
• Inherited an over schedule project and delivered a $250,000 claims messaging application within 6 months and on budget.
• Designed an internal social network application to enhance employee collaboration and engagement.
• Developed, designed, pitched, and led the implementation of a Case Competition on local college campuses which increased the company’s recruiting pipeline by 30% in year one.

Master Of Business Administration - Mba

Bachelor Of Science (B.S.), Entrepreneurship & Small Business Management, Magna Cum Laude

Activities and Societies: Students in Free Enterprise (SIFE)- Recipient of the 2010 Outstanding Achievement in Entrepreneurship Award.