When life handed me a once-in-a lifetime opportunity to take a sabbatical from the corporate world, move to Nashville, TN, soak up the summer with my two young daughters, rejuvenate myself and reevaluate passions, I reluctantly accepted. Why reluctantly? I've been career minded and motivated my entire life. Taking a break wasn't in my vocabulary, and I couldn't wrap my mind around it. This break became a little easier to stomach when I stumbled upon an amazing opportunity that allowed me to utilize my 10+ years of corporate leadership, integrated marketing and technology experience all the while growing my own business, a team, and living life in ways I have never known. This opportunity became even more substantial when we received unexpected news we'd be transferring to Grand Rapids, MI. The opportunity allowed me to not only continue on with my business during this transition, but continue to grow my business. All I ever needed was wifi and my laptop. Curious as to what I'm up to or how I'm doing it? Want to chat about Integrated Marketing or CRM? Connect with me via LinkedIn, Facebook, Instagram or email. jessud01@yahoo.comjbernhardt1.myrandf.biz

Absorbing knowledge and preparing to lead JLGR as the 99th President in the 2023-2024 league year.

Fiduciary, legal, and strategic leadership responsibilities for JLGR Membership.

Responsible for maintaining relations with preceding members of the league which impacted relevancy and financial sustainability of the league.

Responsible for all league sponsorships individual donor programs, leading annual Lead The Way Luncheon and restructuring donor program alignment within the league. During tenure of both Chair and Committee Member status, committee raised over 100k in funds for JLGR

Assisted Chair with acquiring league sponsorships, acquiring donors, and hosting the annual Lead the Way Luncheon raising over 25k for JLGR.

2017 Edith Blodgett Provisional Member of the Year Award

Fiduciary, legal, oversight, and strategic leadership responsibilities for club membership.

•Promoted in under a year to a strategic leadership role to translate vision, strategy and value proposition for core marketing execution solutions into the delivery model and execute that plan throughout the delivery organization. •Responsible for delivery of marketing platforms, content adaption and cross media services including point of sale sourcing and distribution, email, direct mail, web/social and emerging digital solutions.•Drive end-to-end solution delivery; ensure revenue, profit growth, and customer satisfaction. Took the solution set from fragmented and scattered delivery responsibilities throughout the organization to an aligned solution with dedicated resources and processes.•Work with product management, marketing, sales and the delivery organization to identify customer experience, future state solution requirements, and current state gaps to highlight areas for continual growth and innovation.•Adjust and approve all SOWs within the marketing execution technology and service solution to keep delivered programs within current guardrails, in pace with the roadmap, and to capture revenue for custom programming and support.•Serve as SME resource for the sales field in pre-sales efforts for high profile prospects.•Develop and deploy partner operations models aligned to the channel sales strategy enabling the delivery organization to support presold, embedded, and application exchange programs.•Lead change management initiatives within an organization transitioning from a product based business model to a solution based business model.

•Conducted consultative marketing assessments for marketers across a variety of industries.•Delivered in-depth findings and recommendations across all marketing channels and mediums.•Designed customer solutions utilizing assessment data and core solution guardrails.•Created SOWs for Standard Register’s core solutions to outline scope, deliverables, and fees of the designed solution. •Coordinated and aligned cross-functional stakeholders to SOW.•Managed SOW change management throughout implementation and program management.

•Project Manager for software implementation projects that include working with customers on cost analysis and project feasibility, scheduling various internal components, and monitoring the implementation to guarantee the project is meeting performance guidelines. •Prepared and presented analytical reports to executive management that evaluated process, performance, and resource utilization to drive strategic corporate decisions.•Served as the communication link between clients, Sales, Billing, Development, Data Management, Technical Assistance Center, Product Development, etc.•Supervised a functional team of up to five Merger and Acquisition Consultants. Team managed 100+ open projects under tight deadlines and high stress environments.•Guided employee career development utilizing company and department guidelines, evaluated employee performance, and served as first point of contact for customer satisfaction and all escalation issues.•Continually created new processes to comply with corporate policies and ensured all projects follow process.•Assisted in expanding proprietary project management tool for the Distance Learning Center and various Sales and Customer Service end users.

•Promoted to supervise a team of eight Remote Customer Training Professionals. •Led a functional team to refine installation responsibilities for the key software product. •Managed transition project focusing on transformational activities such as reducing overall cost of product installation, monitoring implementation schedules of internal cross-functional teams, and documenting performance to meet product specifications regarding installation timelines.•Installation backlog was reduced by 50% within six months once process was implemented.•Enhanced relations with internal departments including Product, Quality,and Service Readiness to ensure seamless customer service. •Led transition of a CRM add-on application from a third party platform to an internal platform for the department.

•Installed and trained CRM software while consistently performing at the top of the team in quality and efficiency. •Tested and provided feedback to product management teams for a new release of an add-on application. •Led virtual training classrooms of up to five students and recorded online classes which were available to 1000+ clients.•Assisted Manager with management reports for billing and project completion.

•Accountable for both inside and outside sales for new business and maintained established business.•Evaluated costs and profits associated with each client contract and placement as well as sustainability.•Selected vendors by assessing performance, return on investment, and duration of the contract.•Recruited, interviewed, hired, scheduled and evaluated performance of employees in areas of clerical, industrial, medical and executive placement. •Managed all communications between clients and employees. Handled all troubleshooting.•Represented Snelling Personnel at all networking and community events.