Sr. It Business Analyst
Current
Feb 2021 - Present
AeroLeads people directory · profile
Jay B. Email & Phone Number
Sr. IT Business Analyst at Duke Energy Corporation
at
Duke Energy Corporation
1 work email found
@duke-energy.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. IT Business Analyst at Duke Energy Corporation
Location
Clearwater, Florida, United States
Who is Jay B.? Overview
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Quick answer
Jay B. is listed as Sr. IT Business Analyst at Duke Energy Corporation at Duke Energy Corporation, based in Clearwater, Florida, United States. AeroLeads shows a work email signal at duke-energy.com and a matched LinkedIn profile for Jay B..
Jay B. previously worked as Sr. IT Business Analyst at Duke Energy Corporation and IT Business Analyst at Duke Energy Corporation. Jay B. holds Bachelors Of Applied Sciences, Technology Management from St. Petersburg College.
Company email context
Email format at Duke Energy Corporation
This section adds company-level context without repeating Jay B.'s masked contact details.
*@duke-energy.com
68% confidence
AeroLeads found 1 current-domain work email signal for Jay B.. Compare company email patterns before reaching out.
Profile bio
About Jay B.
My Goals: To obtain a full-time position with an organization offering long-term career potential and challenging, intrinsically rewarding work responsibilities in the IT field. To find an occupation where both hard work and commitment are rewarded, and employees are poised to exceed expectations.Specialties: Desktop, laptop & network support in scalable business environmentsMicrosoft Platforms: Windows 9x/ME, 2000/XP, Vista, etc.Microsoft Office Suite: Word, Excel, Powerpoint, Access, Outlook, etc.Experience in Windows 2000/2003 Server, active directory, VPN & backup utilitiesProficient phone support via Remote Desktop with ticket-tracking, CRM & Knowledgebase
Listed skills include Technical Support, Hardware, Active Directory, Troubleshooting, and 23 others.
Current workplace
Jay B.'s current company
Company context helps verify the profile and gives searchers a useful next step.
12 roles · 26 years
Jay B. work experience
A career timeline built from the work history available for this profile.
It Business Analyst
Main role: support MSP help desk via agile team- Data analysis- Report development / delivery- Process management & Training- Technical writing (knowledgebase)- Quality Assurance (QA) oversight- Project liaison for help desk- Pilot testing & feedback- On-call rotation for significant events
May 2018 - Feb 2021
Sr It Help Desk Analyst
Team Lead for the Enterprise Help Desk (EHD)- Scheduling- Queue Management- Process Improvement- Crisis Management- QA and Coaching- Metrics Reporting- New Hire Technical Screening
Aug 2015 - May 2018
Customer Support Analyst
May 2011 - Aug 2015
Customer Support Analyst
- Provide phone support for Mobile Medical Workstations- Operate within Oracle & CRM constructs for order entry- Assess, troubleshoot, and offer tech. solutions effectively
Jan 2010 - Mar 2011
Owner & It Consultant
Rezolutions Technologies
- Residential PC software, hardware & network support- Consultation for scalable IT solutions: Residential, SB & SOHO- Design, build, configure & maintain PC systems / networks
Jan 2000 - 2011
Tier 2 Technical Support Representative (9-Month Contract)
Plumchoice Online Pc Services
- Provide Tier 2 tech support for AT&T ConnecTech Customers- Manage customer issues using remote-desktop software- Assist co-workers on complex issues & mentor new technicians
Mar 2009 - Dec 2009
Desktop Support Technician (3-Month Contract)
Countrywide Financial (Tampa)
- Provide Tier 2 phone and on-site hardware & software support- Update and maintain IT hardware inventory- Manage service tickets and provide diligent follow-up
Feb 2008 - Apr 2008
Network Support Specialist (3-Month Contract)
- Respond to IT concerns via phone & on-site support as needed- Perform maintenance tasks on a daily, weekly, and monthly basis- Manage short and long-term team projects
Apr 2007 - Jul 2007
Computer & Network Support Tech
Advanced Systems Se, Inc
- Repair and refurbish computers for nationwide clientele- Design and operate the Incident Report (IR) Department- Develop operating solutions for organizational IT growth
Sep 2005 - Apr 2007
Customer Care Consultant (3-Month Contract)
Stream (Formerly Ece Holdings, Inc.)
- Provide inbound Tier 3 Broadband Support for AOL users nationwide- Update & maintain trouble-tickets effectively and efficiently- Set & achieve performance goals: customer satisfaction, talk-time, etc.
Nov 2003 - Feb 2004
Data Entry Clerk
Sbc Datacomm
2001 - 2001
3 education records
Jay B. education
Bachelors Of Applied Sciences, Technology Management
St. Petersburg College
Associates Of Sciences, Computer & Network Support Technician
St. Petersburg College
Ib Diploma, International Baccalaureate Program
Palm Harbor University High School International
FAQ
Frequently asked questions about Jay B.
Quick answers generated from the profile data available on this page.
What company does Jay B. work for?
Jay B. works for Duke Energy Corporation.
What is Jay B.'s role at Duke Energy Corporation?
Jay B. is listed as Sr. IT Business Analyst at Duke Energy Corporation at Duke Energy Corporation.
What is Jay B.'s email address?
AeroLeads has found 1 work email signal at @duke-energy.com for Jay B. at Duke Energy Corporation.
Where is Jay B. based?
Jay B. is based in Clearwater, Florida, United States while working with Duke Energy Corporation.
What companies has Jay B. worked for?
Jay B. has worked for Duke Energy Corporation, Intermetro Industries Corporation (An Emerson Storage Solutions Company), Rezolutions Technologies, Plumchoice Online Pc Services, and Countrywide Financial (Tampa).
How can I contact Jay B.?
You can use AeroLeads to view verified contact signals for Jay B. at Duke Energy Corporation, including work email, phone, and LinkedIn data when available.
What schools did Jay B. attend?
Jay B. holds Bachelors Of Applied Sciences, Technology Management from St. Petersburg College.
What skills is Jay B. known for?
Jay B. is listed with skills including Technical Support, Hardware, Active Directory, Troubleshooting, Information Technology, Networking, Laptops, and Help Desk Support.
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