Josh Breidel Email & Phone Number

Medina, Mn

Provide network, hardware, and software support to staff and representatives.Assist in the support and maintenance of user account information including permissions and group assignments.Configure, maintain, troubleshoot, and repair computer and peripheral hardware, PC operating systems and application software.Provide in-depth technical analysis of problems.Resolve inquiries by researching documentation, providing answers, referring to appropriate resources and training end-users.Assist in the research, planning and implementation of small internal projects in the areas of Web, Server and Network Administration.Manage IT Inventory both physical and software based assets and licenses.

Medina, Mn

Provide network, hardware, and software support to staff and representatives.Assist in the support and maintenance of user account information including permissions and group assignments.Configure, maintain, troubleshoot, and repair computer and peripheral hardware, PC operating systems and application software.Provide in-depth technical analysis of problems.Resolve inquiries by researching documentation, providing answers, referring to appropriate resources and training end-users.Assist in the research, planning and implementation of small internal projects in the areas of Web, Server and Network Administration.Manage IT Inventory both physical and software based assets and licenses.

Eden Prairie, Mn

Provide technical support and troubleshooting to our QSR customers regarding computer hardware/software, networking/connectivity and problem solving.Follow through to ensure all tasks are appropriately communicated to customers.Escalate tasks to appropriate departments.Strong team orientation, the ability to follow predefined support processes, and the initiative to propose efficiencies Ability to work both independently and in a teamHeavy call volume

Managed the company's phone and PC accounts as well as all orders and repairs. Performed maintenance on all servers such as Windows 2000 to Windows 2003, 2003 SBS, and 2003 Terminal Servers. Wide knowledge of Oracle Database structure and Microsoft Exchange systems and configuration. Managed remote offices after hours and was always available on call for emergencies. Managed the website including technical updates and updating aircraft manuals. Acquired vast amount of knowledge with backup schemas with windows based systems including NT Backup and Backup Exec based, as well as Oracle schema backup information. Utilized multiple security features ranging from Group Policy, Firebird security firewall's (numerous models) and Oracle/Exchange security features. Always maintained professionalism and strived to achieve the highest standard of completion in a timely manner while keeping priorities in mind

Rose quickly to a Field Technician Assisted with administrative or infield errors with techniciansProvided excellent customer service Installed/repaired and uninstalled cable services for clients, which included running of wires, testing lines, and a high level of trust as well as excellent communication skills with the clientele

Bachelor'S Degree, Information Systems And Cybersecurity, 3.5

Associate'S Degree, Computer Systems Networking And Telecommunications, 3.8

Graduated with Honor's Perfect Attendance