Jennifer Brode Email & Phone Number

Milwaukee, Wisconsin, Us

Milwaukee, Wisconsin, Us

Milwaukee, Wisconsin, Us

- Oversight of strategy and delivery for frontline channels for Comcast’s West Division- Led a team who is responsible for hiring Sales, Contact Center and Technical Operations roles- Developed organizational structure, process and metrics to support programs, which resulted in consistently meeting or exceeding hiring targets in 2018 and 2019. - Provided consultative partnership to Comcast Leaders on talent acquisition strategies to optimize their business needs. - Fostered a culture of collaboration and continuous improvement- Ownership of P&L including budget forecasting, management to revenue and profitability goals

London, United Kingdom, Gb

- Operational leadership of team who recruited for client’s contact center business.- Responsible for building team of Recruiting Consultants, designing goals and metrics and ensuring successful delivery to hiring targets.- Developed and delivered reporting to BofA site leaders and partnered to optimize efficiencies.

Mooresville, Nc, Us

- Program Manager for several pilot programs to test various centralized recruiting models with goals of increasing quality of hire and time to fill for retail store locations.- Developed strategy, worked cross-functionally to implement systems, processes and metrics, and hired team of 14 Recruiters to launch centralized model.- Owner of recruitment strategy for multiple RPO relationships, including negotiation of pricing, creation of SLAs and contracts, development of recruitment process, training and on-boarding of RPO vendors, management of day-to-day project details, reporting of metrics and maintenance of multi-million dollar budget.- Led multi-site, remote Contact Center recruitment operations, managing a team of 5 Contact Center Recruiters who successfully hired over 1,400 Agents in 2016.- Led recruiting efforts for in-home sales professionals based in stores across the U.S.

Riyadh, Sa

- Sourcing and recruiting lead for Yoh RPO’s client, SABIC Polymershapes- Partnered with client Hiring Managers and HR Managers to hire professionals for Central and Great Lakes regions, Canada and corporate headquarters- Accountable for client service level agreement metrics and RPO program delivery

Consultant to large convenience store chain hired to conduct an audit of current talent acquisition organization and provide recommendations of staffing and process improvements

Mooresville, Nc, Us

- Program Manager for enterprise-wide career management strategy- Responsible for the development and implementation of tools and resources which enable employees to manage their career aspirations- Developed strategy roadmap which defined career management at Lowe’s and outlined a multi-year, phased approach to delivering tools and resources to employees and leaders- Led a team in the development and implementation of Phase 1 career management resources- Co-facilitated succession planning talent review process- Project Manager for 2012 Front-line Leader Career Day

Mooresville, Nc, Us

- Led a team of 7 Recruiters and 3 Recruiting Coordinators who partnered with assigned business unit leaders to manage the talent acquisition process for Corporate and Information Technology openings- Created a corporate hiring policy which reflected updated processes in accordance with OFCCP guidelines- Developed and implemented project plan to incorporate RPO vendors into recruitment model; managed RPO relationship- Created a recruitment advertising strategy and led a project team for mass hire events in support of a new contact center opening in Albuquerque, NM- Developed and implemented a recruitment sourcing model - Partnered with Contact Center leadership to overhaul recruitment and hiring processes to successfully hire and on-board 200+ employees in 2010; 300+ in 2011- Developed annual performance objectives for team members; monitored progress towards objectives through regular talent discussions; conducted formal mid-year and year-end reviews- Coached and counseled team members in situations including relationship management, conflict resolution and problem solving- Accountable for $2.5 million dollar budget

Mooresville, Nc, Us

- Partnered with various departments to manage the hiring process of their corporate based employees- Responsible for the creation and implementation of an on-boarding process for Lowe’s Corporate Recruiting department- Project Lead for monthly Career Informational Events- planned and implemented three large scale events in 2006, which resulted in multiple hires- Facilitated training to HR Managers and new Leaders

Hanover, Md, Us

- Responsible for full life cycle recruiting of technical employees for both contract and permanent placements at Fortune 500 clients in the Washington, DC metro area

Riyadh, Sa

- Managed a six-million dollar southeast territory consisting of 350 accounts