Jean-Baptiste Rousseau Email & Phone Number

London, England, Gb

London Area, United Kingdom

Surbiton, England, United Kingdom

• Data Quality Enhancement: Updated accounts based on sales reports for data accuracy.• Data Validation and Automation: Checked data format and proposed automation solutions.• Data Cleaning: Identified and deleted low potential accounts (company dissolved, do not charter).• Lead Generation and Business Analysis: Qualified 60+ leads, aiding business growth.• Research and Data Mining: Compiled High Net Worth Wine producer list.• Stakeholder Management: Identified decision markers within prospect’s organisations.• Pattern Recognition: Recognised commonalities between prospect's transport choices related to EU policies.• Pattern Recognition and Insights: Analysed transport choices related to EU policies.• Effective Communication and Collaboration: Prepared internal reports, and collaborated with teams.• Process Improvement: Proposed to implement a communication tool for “improvement suggestions”.

Poole, England, United Kingdom

• Technical Support: Assisted customers with web-based productivity office suite tools via phone/chat/email.• Active listening: Identified problem’s symptoms and understood customer's needs through attentive listening.• Root cause analysis: Employed probing questions to pinpoint underlying issues.• Creative problem solving: Developed bespoke troubleshooting steps/methods for customers.• Customer education: Provided clear instructions to customers for self-help and issue prevention.• Teamwork: Consulted product specialists for advice or shared new knowledge with the support team.• Process improvement: Reported invalid links or outdated troubleshooting steps on several occasions.• Language assessment: Evaluated French proficiency for new candidates in writing and speaking.

Pulborough, England, United Kingdom

• Collaboration: Established a partnership for a joint solution with another manufacturer.• Project Management: Led technical collaboration to enhance customer instrument efficiency.• Business Strategy: Managed customer relationships and spearheaded new business developments.• Logistics: Maintained steady parts supply amid component shortages through constant communication.

Weybridge, England, United Kingdom

• Staff induction training: Trained 780 new associates in all sortation roles within a year.• Health and Safety: Awarded for root cause analysis and safety hazard countermeasures.• Teamwork: Organized daily training in cooperation with trainers and operations teams.• Employee Advocacy: Supported colleagues in communicating with management on various requests or issues.

Kingston Upon Thames, United Kingdom

• Business Growth: Achieved 30% territory sales increase over 5 years.• Quality Collaboration: Worked with customers to resolve quality challenges.• Customer Education: Provided technical resources and training for client success.• Curiosity & Adaptability: Demonstrated humble eagerness to learn about customer technologies.• Recognition of Teammates: Acknowledged colleagues' contributions to projects when reporting.• Knowledge Sharing: Shared expertise with colleagues and clients for mutual benefit.

Hounslow, Greater London, United Kingdom

• Event Planning: Organized MipTec Basel booth for lab automation company. • Presentation Skills: Conducted product presentations and device evaluations for Swiss prospects.• Market Research: Identified technological trends and potential customers via electronic media.

Hatfield, Hertfordshire, United Kingdom

• Project Management: Coordinated cross-functional project teams from quotation to production.• Design Change Review: Analysed change points for pricing consistency based on history.• Collaborative Problem Solving: Led collaborative meetings for comprehensive solutions.• Multicultural Communication: Managed internal communications with Japanese headquarters and factories.

Coventry, West Midlands, United Kingdom

Business Developments on new car models:HONDA UK Manufacturing (Swindon): CR-V, Civic, JazzAisin Europe Manufacturing (UK) for Toyota Manufacturing UKWeekly meetings and daily communications with customers both in English and Japanese.Main Contact for Japanese Mother Company:Daily communications in Japanese with Mother Company in Japan.Quotation calculation:Design Change Analysis from drawings, costs calculation, pricing strategy

Tokyo, Japan

Business Development as Sales Representative for:Bontaz Centre (Automotive Engine parts)Main customers: NISSAN, TOYOTA and HONDAImphy Alloys (ARCELOR Group)Main customers: PANASONIC, OHTAMA and HITACHI

L4 Data Analytics Bootcamp, Data Analytics

1. Introduction to Python 2. Introduction to Pandas 3. Programming in Python 4. Data Analysis with Pandas 5. Data Visualisation 6. Math.

Master’S Degree, International Business, Trade, Commerce Ceai Program

Japanese Language Proficiency Test N2

Bts (Technician Certificate), Industrial Engineering