Serves as the IT leader of an agile development team of engineers with diverse skill sets specializing in providing customized solutions to FACTS Student Information Systems schools/clients.

CompTIA A+ Certification Course Instructor

- Leads district-wide implementation, integration, and support of new technology- Plans and facilitates onsite and remote training to promote technology-related staff development- Host reviews of new products and manage request for proposal on technology resources- Serves as a technology lead on projects to plan, lead, and implement district initiatives- Serves as a liaison between the district staff and technology.- Conducts school visits to promote the use of technology and meet with stakeholders to perform needs assessments- Leads a summer internship program for authentic work-based learning experiences for student- Oversee and support the PowerSchool areas of term set up, scheduling, gradebook (PowerTeacher Pro), and report cards for Summer School Academy

Oversaw and supported the PowerSchool areas of grades, grade book, report card, and PowerSchool Parent Portal for the school district.

- Benchmarked, analyzed, reported on, and made recommendations for improvement and growth of the IT infrastructure and IT systems- Developed and implemented all IT policies and procedures- Led IT staff, by recruiting, selecting, and training associates- Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review- Planned, coordinate, implemented, and evaluated companywide technology projects- Directed IT Department operational and strategic planning, including fostering innovation, project management, and organizing and negotiating the allocation of resources- Provided initiative-taking analysis of key metrics, project milestones, and departmental priorities- Negotiated and administered vendor, outsourcer, consultant contracts and service agreementsKey Accomplishments- Created multiple knowledge base documents for IT support team including a checklist for onboarding and offboarding checklist resulting in knowledgeable and consistent user support- Initiated and coordinated contract negotiation, implementation, and support for Microsoft Office 36- Initiated and negotiated compensation from vendor for companywide card processing outage resulting in reimbursement to company of over $23,000- Created an Asset Management process for IT devices to create a more organized and strict process on asset tracking- Aided in the successful launch and optimization of company eCommerce platform- Coordinated the installation of SD-WAN devices companywide to reduce operating cost and increase broadband speeds- Facilitated Office365 tools training to ensure all users become proficient- Planned, coordinated, and implemented a Mobile Device Management system for all mobile devices- Successfully launched and lead a mobile app project to implement companywide to enhance the customer experience

- Installed, service, and repair company owned computers, printers, tablets, laptops, and other mobile devices including Radio Frequency devices.- Managed and maintained Active Directory, File Sharing, and Print Servers and VPN Connectivity.- Managed and maintained MS Exchange Connectivity.- Monitored and managed Cisco Meraki WLAN Access Points.- Troubleshot and managed company VOIP Phone System.- Managed company Virtual Servers (Windows/Linux).- Assisted with system backup/recovery and security management- Traveled and provided remote desktop support to various company locations.- Managed and resolved support tickets within Spice works Helpdesk ticketing tool,- Coordinated and assisted with training employees on new technology including set up and deployment for employees.

- Managed the usage and repair of all student and staff laptops and other technical devices including Promethean and Bright link classroom hardware. - Reinforced the district 1:1 technology initiative to increase engagement and involve students in active learning.- Earned commendations for teamwork, flexibility, and work excellence in providing IT training and support to over 1700 students and over 200 staff members.- Streamlined laptop repair, distribution, and collection process for students.- Lead and supervised five student workers in technology support and repair.

- Provided remote advanced technical support to a team of over 15 technicians.- Submitted data to various systems for tracking and reporting to effectively communicate with field personnel.- Monitored and adjusted daily routes of field technicians to reduce drive time and increase productivity.- Developed curriculum and facilitated dispatch training session(s) to over 15 new employees.- Created troubleshooting reference documents to enhance training within the department.- Recognized with regional ACE award for high performance and providing fast and efficient service while reducing technician service calls to save the company time and money.

Provided technical support via phone in a call center environment to subscribers regarding billing, Cable TV , internet, and phone (VOIP) related issues.