Jason Brownewell Email & Phone Number

Chicago, Il, Us

I work with clients to help them improve their customer experiences through UX design, VOC, digital operations, and strategic vision.Pekin Insurance - Working with the CIO, CMO, CUO, and head of brand to build out customer and agent experience strategies and roadmaps; also advising on day-to-day UX and product execution.Snap - Worked with Head of Visual Design to build out a new product design production team that will expand and integrate next-generation design systems, tools, and processes.Marriott/Aquent - Designed, staffed and integrated a UX team of 14 for Marriott in less than 6 weeks. Delivered next generation Bonvoy booking and loyalty experiences to 120M customers.Adobe - Worked with Head of UX to refine career pathing to aid in talent development and retention iniaitives. New York Public Library - Worked with CTO and leadership to assess UX organization and capabilities; recommended improvement areas to drive greater collaboration, speed, and output quality. Surewerx - Worked with CIO to revamp e-commerce search experience employing AWS Elasticsearch which generated a 35% lift in CVR.Owens Corning - Designed new industrial IoT analytics platform and plant production system. Enabled real-time visibility to plant floor operations with deep manufacturing analytics, visualizations and predictive alerts.Imperial Supplies – Developed and launched a multi-year B2B e-commerce strategy and platform roadmap that redirected investments to improve the online customer experience and freed up call center volume for outbound selling.Plumbmaster – Worked with CEO and team to triage poor B2B e-commerce site experience. Developed and executed UX improvements to radically improve search, checkout and merchandising. Lifted conversion by 43%.eFaucets – Consulted on B2C e-commerce experience improvements, helped launch critical navigation and filtering improvements to help customers more easily shop a large assortment of products.

Lake Forest, Illinois, Us

Built and led a multi-disciplined team of 75+ professionals focused on a digital first transformation. Garnered $XXM in digital investments. Developed capabilities, processes and practice areas in research, strategy, design, and front-end development. Led design of new e-commerce platform, spearheaded radical improvements to product information, search, navigation, merchandising, personalization and checkout. In 4 years doubled digital channel revenue. Numerous industry recognized innovations and several awards. Lifted CSAT by 27%, conversion 34% and AOV by 12%.Led design of industry leading mobile capabilities, #1 fastest mobile site, powerful iOS/Android apps with bar code scanning, photo chat, order notifications and workflow, location-based and RFID-based bill of material lists – informed by field research and customer insights.Reduced call center traffic via online self-service strategy and UX improvements. Also led design of custom enterprise applications to automate processes, streamline customer support and improve sales rep account targeting. Spearheaded enterprise-wide customer feedback and insights capabilities, developed CSAT program and tracking, captured and analyzed 5000 pieces of feedback per month, established first ever customer panels and customer listening labs.Directed generative research to fuel innovation around digital solutions, including: IoT, RFID, NFC, smart devices, and location-based apps.

Lake Forest, Illinois, Us

Boston, Ma, Us

Developed Aquent's Interactive Design and UX practices (the first in the industry). Trained and mentored recruiters and sales teams on UX. Identified and developed strategic accounts. Grew business from zero to $5M during a major economic recession.

Chicago, Il, Us

Recruited to help with retail’s most challenging turnaround. Tasked with transforming the online shopping experience. Led design and rebranding of new e-commerce platform, delivered significant UX improvements in search, navigation, checkout and merchandising. Lifted CSAT 20%, conversion 20% and AOV 5%.Brought to life many multi-channel firsts: in-store pickup of online orders, having employees bring orders out to shoppers’ cars, grocery and pharmacy delivery service, marketplace model, and Amazon Prime like free-shipping program.

Worked on a variety of large-scale projects for Orbitz, Allstate, IBM and FL Department of Children and Families, Dell Ventures, Simon Property Group, Axiom, United Health, The Joint Commission and Cole Parmer.

St. Louis, Mo, Us