June Bryan Concepcion Email & Phone Number

Metro Manila, Philippines

The Globe Tower 32Nd Street Corner 7Th Avenue, Bonifacio Global City, Taguig City 1634

- Provides technical solutions for the projects such as Application Architecture, Database Architecture, Infrastructure, Integration, and any other system analysis and design needed.- Participates in proposal generation which covers review of the requirement, designing application features and architecture and coming up with the development estimates.- Translates the user requirements into a high-level application design, and coordinates these specifications with the relevant project stakeholders- Produces solution documents based on the project requirements.- Participates in training, design, documentation, and delivery efforts with the Project Manager- Audits and ensures that project development followed the approved technical solutions.

Lower Penthouse, Panorama Tower, 34Th Street Corner Lane A, Bonifacio Global City, Taguig City 1634

Pacific Center Bldg., 2Nd Floor, Room #203, San Miguel Avenue, Ortigas Center, P

FIVE LAKES CONSULTING SERVICES, VELOCITY GLOBAL - Assigned as Global L2 support for Unified Products of Optiva. - Handles 24/7 emergency calls raised by foreign (international) accounts and resolve the issue within the required SLA- Resolve calls efficiently and effectively- Understand technical issues and triage effectively- Explain a technical topic to a non-technical audience - Get in front of problems and proactively help customers resolve potential issues by performing System Audits- Meet productivity and quality goals for all tickets solved- Utilize prepared playbooks and implement best practices, in addition formulate knowledge base articles to fill knowledge gaps

Unit 2, 34/F Zuellig Building, Paseo De Roxas Cor Makati Ave., Makati City 1225

- Assigned as O&M support engineer for Smart Communications Charge@Once Unified 3.0 system which has 67 million subscribers.- Provide 24/7 standby support for emergencies and recover service degradations/outages back to optimal status within the required SLAs. - Resolve technical problems concerning hardware, services, software, platform and network toward 3rd party clients or core network elements.- Root cause analysis handling and postmortem presentation for escalated issues during customer meetings - Troubleshoot, resolve, implement and close received helpdesk cases, work orders and trouble tickets within the required SLAs. - Collaborate with customer and other vendors in resolving network issues resulting to service degradation to customer’s charging system. - Provide onsite support for maintenance releases (MR) / project roll-outs concerning C@O elements. - Manage 3rd party hardware / software vendors used in Charge@Once Unified 3.0 system. - Perform equipment maintenance such as Routine Maintenance check, platform and service alarms cleanup and generate statistical reports required by backend support for audit.

Unit 2, 34/F Zuellig Building, Paseo De Roxas Cor Makati Ave., Makati City 1225

- Assigned as Technical Project Coordinator for Project Happy (Redknee Unified Charging 10.3) which would cater Smart Communications’ 67 million prepaid/postpaid subscribers. This project aims to swap existing C@O Unified 3.0. - Responsible for effective tracking of ongoing site implementation, maintaining best quality of delivery, issue management, and ensure smooth progress based on customer’s agreed timeline.- Supervise hardware delivery, equipment audit and hardware installation to guarantee high quality standards. - Direct customer and backend support coordination to resolve technical problems concerning hardware, software installation and network integration throughout the project roll-out- Conduct hardware/platform operational requirement test and assessment on different marketing use cases for customer’s acceptance- Accountable in ensuring project deliverables and customer expectations are met upon project completion.

3/F Sss Building Ayala Ave. Corner V.A.,Rufino St. Makati City, 1226

PROJECT ENGINEER (SMART COMMUNICATIONS ACCOUNT – SUN VGS PROJECT) - Assigned as O&M support engineer support for SUN UVC/EVC (voucher center) for old IN sites and in-charge on the migration to a higher performance IBM machines- Supported SUN OCS migration and SUN VGS projects, mostly in-charge for DR site in Cebu PROJECT ENGINEER (SMART COMMUNICATIONS ACCOUNT) - Successfully deployed PLDT Chat Call Service under Smart OCS – upgrade preparations, testing/debugging, customer support on network side, acceptance and service launch- Supported Smart PLP (Pre-Paid Landline Plus) Migration and Smart Convergent Billing Solution (CBS) Projects

- Assigned as the Technical Project Lead to provide an end-to-end project implementation of the first Fixed IN for PLDT, from Proof of Concept (POC) up to final acceptance, system used in their Touch Card and Free phone service- Assigned as the only local O&M support engineer for PLDT Fixed IN- Responsible for FRS creation, upgrade preparation, testing, customer support on network side, acceptance, service launch and migration for various PLDT Global Company (PGC) projects -- Sweet Voice Service, AnB and IPDID services, PIN2B service- Provide training and support to PLDT Global Company (PGC) Foreign Administrators to get acquainted to the new environment of their service after each migrations - Provide 24/7 standby support for emergencies and recover service degradations/outages back to optimal status within the required SLAs. - Responsible for managing technical problems of customer and perform troubleshooting independently with minimal assistance from R&D. - Verify Method of Procedures (MOP) for customer prior to implementation in Live Network. - Conduct quarterly preventive maintenance inspection (hardware & software) for system stability. - Implement and close received work orders and trouble tickets within the required time and SLAs- Prepare software and hardware upgrade procedures independently and implement the same in Live IN System with R&D’s support. - Maintain software and hardware configuration documentation for every upgrades and new activations.- Provide an end-to-end project implementation of the 2nd migration of PLDT FIN to Smart/PLDT converged IN platform system project.

3/F Sss Building Ayala Ave. Corner V.A.,Rufino St. Makati City, 1226

- Provide an end-to-end project implementation of the first Disaster Recovery Project for Digitel Mobile Philippines Inc. (DMPI) using N+1 Redundancy configuration- Part of the planning team and implemented DMPI IN (TELLIN) expansion project which handles 12 million subscribers - double the capacity of their previous WIN network.- Provide technical supervision to subcontractors during hardware installation- Perform commissioning and troubleshooting of both hardware and software of the new network elements and integrating to the existing live network- Perform call tracing and analysis of different protocols for IN platforms and its interface- Knowledgeable on data replication using Veritas Storage Replicator for Volume Manager- Properly acquainted on maintenance and operation of different IBM servers and Storage systems- Conduct all the project tests required. Stand Alone Test (SAT), Inter Operability Test (IOT), Pre-Acceptance Test (PAT), prepare handover documents, and successful endorsement of finished project- Proper management, handling and coordination of customers to attain the time frame for the project implementation

221, 3/F Intex House, Nicanor Garcia St., Bel-Air, Makati City, 1209

- Handled PLDT Next Generation Network Project that utilize UT Starcom Access Gateway (AG)- Supervise site preparation and equipment installation- Conducts Commissioning and software upgrades- Integration, troubleshooting and testing on both voice and data- Conduct acceptance test protocol that includes call thru testing, DHCP and PPPOE browsing, modem sync testing, route and connectivity testing- Acceptance and proper handover of the newly installed project