John Bryer Email & Phone Number

Caldwell, Nj, Us

Caldwell, Nj, Us

New York, Ny

Manage Operations, Human Resources, Information Technology, and Facilities / Real Estate. Agency focused on helping the state recover from severe storms and building greater resiliency against future events.

Greater New York City Area

* Oversee and provide professional services to internal Aon colleagues, Clients, and Suppliers. * Operations, Facilities, Business Continuity, Marketing Admin, Standards & Practices, Budget development and oversight. * Process review and improvement, project management, revenue forecasting, offsite meeting planning and logistics, expense approvals.* Function as Chief of Staff to Managing Director for Construction. Member of Regional Leadership Group.

New York

Manage operations and underwriting support for the East Zone, an approx. $1.6 billion business unit. Both Commercial and Specialty insurance operations. 11 Offices and over 130 staff. Budgeting and expense management. Hiring, training, and staff development. Strategic planning and tactical implementation responsibilities. Underwriting support for broker interaction and information gathering, rating, policy issuance, and ongoing customer service.

Warren, Nj

Deputy to Global Operations Manager. Responsible for introducing metrics and enhanced reporting tools to global Operations units. Assisted on several key projects and initiatives in Canada, Europe, Asia, Latin America, and Australia. -Developed streamlined processes and implemented best practices in several countries. Conducted process review in Australia which resulted in increased labor capacity and broadened product support. -Created and deployed a policy quality audit tool and methodology for Europe and Asia. -Named subject matter expert (SME), resource, and consultant to International Operations Manager on corp. initiatives and innovation efforts designed for efficiency and productivity improvements in operations throughout Europe, Asia, Australia, Canada, and Latin America. Partnered with international executives and leveraged virtual teams to standardize operational metrics and reporting for non-U.S. zones.-Delivered ~25% improvement in quality and reduced rework, while enabling close management of BPO vendor's work product, service performance, and contract compliance by developing, implementing, and deploying international quality audit system for policies and transactions in 15 countries within one year.-Contributed to on time, within budget completion of initiative to offshore ~90 jobs from Europe to BPO vendor operation in India and the Czech Republic. Resided in U.K. and traveled overseas during project.-Helped reduce staff, eliminated redundancies, and boosted efficiency by partnering with Asia/Pacific staff to develop justification & implementation plan for centralization of Australian Continental business' processing and underwriting support to single location in Melbourne.

P&C insurance provider with 11K employees and $14B in 2008 revenue. Managed operations functions over progressively larger and more complex entities at Chubb. Responsible for Underwriting support, policy production and customer service, claims support, budget and expense management, and administrative duties. Project management experience and process improvement expertise.

London, United Kingdom

Accepted a request to relocate to London to assist with a project to outsource and offshore policy production and related tasks for all of Europe to a BPO vendor in India. Project involved several departments was completed on time and on budget. Involved extensive travel throughout Europe and meeting deadlines and deliverables at each stage. Required significant negotiation, consultant interaction, and reporting and metrics introduction to complete successfully. Contributed to ~40% reduction in staffing levels, while maintaining previous service and support levels by conducting study for London branch's operations division.Championed corporate initiative to centralize processing work, reduce costs, and improve speed by establishing commercial wholesale division's operational service and productivity metrics via process improvements and technology.

Warren Township, Nj

Selected to consult with internal departments and divisions and provide operational support in a jumber of areas. Business Process Improvement, metrics & reporting, inventory and process management technology implementation, and process centralization prrojects. -Member of project team for corporate initiative to reduce costs and improve speed by creating three processing centers in the U.S. for policy production and related work. - Established Commercial Wholesale Division's first operational service and productivity metrics and reporting process via process improvements and technology support.

New York

Promoted to direct operations and customer service for company's largest Zone with branches; $1.6B in annual revenue, and responsibility for all of U.S. business with Marsh USA representing $1B in premium volume and ~$600M in NYC appointed retail brokerage business. Led strategic business planning, tactical implementation, policy production, underwriting support, claims processing, premium accounting, facilities/vendor management, budgeting, and expense management functions. Led team of 10 direct reporting managers and 200 staff in company's largest branch location (NYC), plus 4 management and ~100 operations staff in the other zone locations. Oversaw operations staff recruitment, training, development, salary administration, and management activities. Managed ~$90M annual operating budget.Eliminated historical policy issuance service and production backlogs with Marsh USA brokers in first year by streamlining workflow and establishing culture of accountability.Transformed Zone to achieve and maintain premium collection results consistently among Top 5 locations worldwide by initiating and securing management approval for policy cancellation due to nonpayment.Played key role in large multi-national broker's successful, efficient, and cost-effective reproduction of client records destroyed during World Trade Center tragedy by persuading third party consultant to reproduce records on uploadable DVDs, rather than manually reprint, ship, scan, and copy 1M+ pages of paper records. Third party consultant adopted this method as their standard record reproduction process.

Selected to manage operations for high profile branch producing ~$400M in annual revenue. Led 70-member operations department to service all lines of commercial business and maintain positive relations with company's largest U.S. customer, Marsh USA. Oversaw all daily operations, policy production, premium accounting, technical support, budgeting, facilities, and compliance.Accelerated new hire training and onboarding from one year to eight weeks, effectively saving ~$25K per new hire by developing company's first training methodology and program that included standardized curriculum, stringent testing regimen, and dedicated training staff. Program was adopted company-wide.Played key role in rapid hiring and on-time development of 400+ new CSRs during company's migration to centralized processing due to company's use of above-mentioned training methodology and program.

Cincinnati, Oh

Regional Operations Manager - Ohio Valley Region. Promoted to manage operations and customer service for five-branch Ohio Valley Region generating ~$200M in annual revenue. Oversaw underwriting, claims, administration support, policy production and servicing, customer service, agency relations, vendor agreements, claims support, loss control, marketing support, facilities, and real estate. Recruited, trained, developed, and managed staff of 2 supervisory direct reports and 30 total staff at Cincinnati branch, plus regional staff of 6 direct reporting managers and 85 operations personnel. Managed $12M annual operating budget.Saved ~$800K in annual expenses by reducing headcount by 25% during period of $20M growth in written premium by streamlining work processes, implementing automated systems, and maximizing resource utilization.Boosted broker satisfaction by 70%+ by eliminating three-month backlog of policy issuance work and six-month backlog of endorsement processing within first six months of hire, as well as implementing improved SLAs.Established Columbus branch within first three months by selecting and leasing real estate, sourcing contractors and vendors, recruiting and training staff, and coordinating office logistics.Selected to consult with peer operations manager in efforts to open Las Vegas office, due to successful establishment and operation of Columbus office.Turned around Cincinnati branch to attain best premium collection results in Northern Zone with nearly 20-day improvement in cash flow, bringing region back to standard 45-day pay cycle, by establishing broker accountability through implementation of cancellation policy for nonpayment.