Joan Saunders Email & Phone Number

Tempe, Arizona, US

Employee headcount and revenue both doubled during my 6 years with this door manufacturer and installation service company. Managed process improvement and automation. Deployed time-tracking mobile app and trained installers to use it to automate manual timesheets for payroll. Implemented software for managing inventory and production control. Purchased.

Tempe, Arizona, US

Led this startup organization, an affiliate of DriveTime Used Cars, in the establishment of operations including service contract product development, sales and marketing support, training, and regulatory compliance. To enable speed to market, utilized cloud-based solutions from Salesforce.com and inContact. In just 6 months, established administration.

• Provide general management, IT, financial, risk mitigation, outsourcing, and warranty advice to small and medium-sized businesses that want to achieve greater results, Analyze and evaluate client's business model.
• Led product warranty development, resulting in cost-effective, customer-focused program.
• Vetted mechanic training candidates, negotiated contract for training services, and coordinated provider activities, ensuring skill transfer without consuming internal resources.
• Developing with internal service organization a scalable IT platform for aftermarket sales and service.For start-up specialty P&C insurance agency...
• Developed financial model for discovery phase of venture which led to decision to abandon project due to lower than expected profitability projections.For private equity firm in acquisition mode…
• Provided automotive warranty industry expert knowledge and contacts.

Norcross, Georgia, US

• Recruited by private equity owners of this middle market auto warranty/service contract provider during company transition and industry contraction while a search was conducted for a permanent CEO. Redesigned marketing.
• Generated a 5% increase in new business.
• Improved cash flow and reduced accounts receivables by 50%.
• Cut operating expenses by 10%.
• Achieved 100% compliance and reaffirmed AM Best rating for company’s insurance subsidiary.

• Assisted small business owners in enhancing profitability through operational and financial performance. Identified, recommended and helped implement improvements in processes, people, technology, marketing and.
• Increased revenue by 40% in one year through revising product and service mix.
• Reduced operating expenses by 10% by renegotiating contracts and cross-training staff.
• Upgraded IT to enable electronic billing and improve collection of receivables.
• Coached business owner on negotiating a favorable buy-out.
• Developed strategy to improve IT reliability, security and scalability.

Scottsdale, AZ, US

• Set strategic direction for this national auto warranty/service contract company. Led management team in driving product development, pricing strategy, operating efficiency, technology upgrades, and customer.
• Added new product and service offerings, generating millions of dollars in revenue and client loyalty.
• Delivered annual revenue growth rate of 9%.
• Achieved average annual net income growth of 35%.
• Ranked first in J.D. Power and Associates’ 2003 survey of “Dealer Satisfaction with Service Contract Providers.”
• Saved 20% in training costs with 100% increase in training participation.

Scottsdale, AZ, US

• Led day-to-day operations including IT, accounting, HR, claims, customer service, compliance, product development, and actuarial analysis/risk management. Built organizational capability among management team and.
• Grew revenue from $87M to $196M.
• Boosted net income from $3.1M to $9.2M.
• Reduced management headcount by four positions with no impact on the business.
• Helped largest client to increase sales by 500%.
• Increased contact center efficiency by 30% and reduced hold time from five minutes to less than 20 seconds.

Scottsdale, AZ, US

• Managed analysis, design and development of proprietary, enterprise system on Oracle platform used to support business operations including sales, accounting, customer service, underwriting, claims, human resources.
• Designed leading-edge warranty processing system giving company a significant competitive advantage by improving claims processing efficiency by over 100%, expanding customer service offerings, and improving data.
• At acquisition of company by CNA Financial Corporation in 1995, led IT team in on-budget and on-time project to integrate data and financial reporting.

Bs, Engineering Business/Pre Law - Industrial Engineering Emphasis

Ms, Information Management

Board Director Education And Certification Program