As an Executive Engagement Manager, I consult with internal and customer stakeholders to maximize value with SoftwareOne’s cloud managed services products.My charge is to identify, prioritize, recommend, and oversee improvements to the end-to-end customer experience that ultimately result in growth by way of increased sales and customer retention.My approach is straightforward: * Establish detailed understanding of product, people, process, customers, competition, etc. * Support sales and delivery on closing existing pipeline and ensuring smooth onboarding. * Identify current customers at risk and partner with account teams to repair customer sentiment. * Identify, recommend, and oversee implementation of improvements to people (coaching), process (experience), and technology (value) for sustainable growth and satisfaction.

Our EUC solutions for Digital Workplace Modernization, ISV Application Modernization, and Virtual Computer Labs make a positive impact in people’s lives and improve the ways people interact with their work, their studies, and each other.As the Growth Lead for End User Computing, I'm the glue between product, sales, operations, marketing and delivery for EUC Cloud Services at SoftwareOne North America.I own the EUC portfolio of software, professional services, and managed services offerings. I enable marketing and sellers to prospect and drive demand with go-to-market motions. I also partner with our incredible delivery team leaders, engagement managers, project managers, analysts, architects, engineers, and developers to define the incredible solutions we take to our customers.

SynchroNet (a SoftwareOne Company) is the #1 recommended AWS EUC Partner with experience delivering and managing the largest EUC deployments in the world.Our AWS EUC solutions for Digital Workplace Modernization, ISV Application Modernization, and Virtual Computer Labs make a positive impact in people’s lives and improve the ways people interact with their work, their studies, and each other.As GM of EUC, I own SynchroNet's EUC portfolio of software, professional services, and managed services offerings. I enable internal and partner sellers to drive demand and growth with go-to-market strategies. I also partner with our incredible delivery team leaders, engagement managers, project managers, analysts, architects, engineers, and developers to define the incredible solutions we take to our customers.

My mission is to curate a suite of consulting products that increase customer value and improve user experience and productivity. As an Engagement Executive for SynchroNet's Digital Workplace line of business, I wear three hats: product development/management, sales support, and enterprise engagement leadership.

SynchroNet is on journey to empower people to perform their best without locking them to a geography, a device, or a desk. The largest organizations on the planet want some of this secret sauce, too.I lead a team of experts who excel with the technologies, tools, and processes needed to achieve this vision. For people, this means work and mobility are no longer opposed to each other. And for organizations, this means improving convenience without eroding security.My contributions to SynchroNet include:- Profitable growth of professional services line of business- Happy customers- Happy team members- Success of delivery process and tools- Effective team coaching, development, and utilization

SynchroNet is an Amazon Web Services Advanced Consulting Partner specializing in end-user computing, serverless technologies, and automation. Enterprises and partners look to SynchroNet to provide leading-edge technology solutions with a high level of care. We provide the leadership, experience, collaboration, and validated processes vital to accelerating cloud adoption.Laser-focused: We purposefully develop and apply our specific expertise in delivering the very best in Amazon WorkSpaces, Amazon AppStream 2.0, Citrix on AWS, and serverless solutions.Business-first: We provide a solutions-oriented approach with the big picture always in mind. We start with the problem our clients need solved and drive business value with technology.Knowledge transfer and training: Training and knowledge share are part of every project, ensuring teams are successful and confidently in control.Proven project methodology: We deliver solutions consistently with validated, reliable, best-in-class processes.Live and breathe client service and our core values: Every member of our team is driven by delivering the highest level of care. Clients are our priority. Satisfaction is our passion. Our core values root us in every decision.Contributions as Director of Professional Services:* Team leadership and development* Cultivating and productizing professional services line of business offerings* Collaborating with vendor/partner product managers and service delivery teams* Collaborating with customer sponsors and stakeholders* Developing and implementing delivery processes, documentation standards, tools* Velocity, margin, and customer satisfaction tracking and resource management* Customer advocacy and escalation point of contactProven leadership characteristics and core values:* Proactive* Innovative* Honest* Communicative* Humble* Energetic* Owner* Engaging

SynchroNet is an Amazon Web Services Advanced Consulting Partner specializing in end user computing, serverless technologies, and automation.Enterprises and partners both look to SynchroNet to provide leading-edge technology solutions with a high level of care. We align people, organizations, and partners with the right technology; that means leveraging Amazon’s Web Services in the areas you and your customers can most benefit. We provide the leadership, experience, collaboration, and validated processes vital to your success.Contributions:• A hybrid project management methodology that leverages the Atlassian toolset and combines traditional and agile project management processes; this has improved our efficiency as a team and resulted in raving feedback from customers.• Stepping into struggling accounts and turning them into raging successes with open communication, transparency, and processes.Responsibilities:• Transitioning from Waterfall to hybrid Scrum/Agile• Implementing and managing processes and tools• Planning, monitoring, and managing projects• Collaborating with sponsors and stakeholders to define project scope, goals, deliverables, resources, budget, and scheduling• Maintaining project backlogs, running sprints, delivering sprint reviews• Leading project meetings with participants and stakeholders• Communicating expectations to participants and stakeholders• Tracking project milestones and reporting project status to sponsors• Managing project scope and ensuring scope changes are documented and approved• Interviewing, evaluating, on-boarding, and off-boarding project team membersOther responsibilities:• Team leadership and education• Product development• Customer advocacy (helping customers be good customers)Tools:• Atlassian Jira and Confluence• ConnectWise Manage• Microsoft Office (Word, Excel, Outlook, Visio)

As a freelance project facilitator, I accepted projects from select companies. The projects involved direct contact with customers at every phase. From concept to production, end-user training to follow-up support, I facilitated communication between stakeholders and developers.• Planned, bid, and presented projects• Managed time/quality/cost of projects• Wrote usage tutorials and documentation• Facilitated communication between customers and developers

Worked closely with small business owners and non-profit executive teams to define and prioritize project goals related to web software development; lead a development team of four programmers, designers, and administrators to meet those needs.• Planned, bid, and presented web and small-office infrastructure projects• Developed themes/plugins for WordPress• Wrote usage tutorials and documentation• Managed web, email, and data hosting • Responded to requests for proposal• Coordinated server migrations

• Designed and developed static websites• Provided web and email support • Installed networks, servers, desktops, and peripherals as needed