Joshua Tucker Email & Phone Number

Bellevue, Washington, United States

• Cultivate and maintain strong relationships with key direct market resellers of Synology, acting as the primary point of contact and ensuring customer satisfaction.
• Collaborate with Enterprise, Mid-size, and Micro businesses to develop comprehensive solutions utilizing Synology's hardware and software suite, addressing their specific needs and requirements.
• Serve as a technical resource for reseller partners, providing expertise and guidance on Synology's products and services.
• Conduct engaging and informative product demonstrations, showcasing the capabilities of Synology's software and hardware solutions, such as data backup, virtualization, file serving, and surveillance.
• Assist in the training and onboarding of new team members, sharing knowledge and best practices to support the expansion of the Synology team.
• Represent Synology as a subject matter expert at industry events and customer-facing presentations, effectively communicating the value proposition and benefits of Synology's offerings.

United States

• Managed daily operations and delivered top-notch customer support services.
• Facilitated training sessions for new employees,ensuring smooth onboarding
• Installed and upgraded operating systems and applications on various devices.
• Conducted advanced diagnostics and repairs o fcomputer and mobile hardware.
• Performed highest amount of repairs out of al shop technicians, serving over ahundred unique customers each month
• Maintained a high level of customer satisfaction through efficient problem-solving and support

Troy, Alabama, United States

• Provided exceptional customer service by assisting clients with accountcreation, maintenance, and bill payments.
• Execute front-end sales and operations, ensuring a seamless and enjoyablecustomer experience
• Demonstrate expertise in troubleshooting and resolving software and hardwareissues on both Android and iOS devices
• Conducted thorough diagnostics and repairs of mobile device hardware