Jeremy Buchan Email & Phone Number

El Segundo, California, United States

Sr. Application Analyst providing daily support to accounting and finance users @MotortrendOracle E-Business Suite / Oracle NetSuite / Custom home grown applications / Microsoft Office / General troubleshooting / Anything You ask me to do.

Glendale, California

Technology Product team supporting Motion Pictures Production at the Walt Disney Studios.Provide multi-tier support for several applications including web-based and internally customized solutions. Assess the issue, resolve common problems and/or document the issue for further review. Conduct demos to users and walk-through key functionality of.

Torrance, CA

Work with internal customers to create systems development life cycles (SDLC)—gathering requirements, determining acceptance criteria, and writing stories for the developers. Write diagrams and workflows utilizing a combination of Business Requirements Documents, MS Visio, and MS Excel based on customer needs for ServiceNow (SNOW) implementation. Work.

Santa Monica, CA

Managed the global SNOW launch and onboarding process across Yahoo—serving as the liaison between internal HR and IT stakeholder teams.Performed onboarding and training for multiple internal teams—spanning HR, talent acquisition, the global service desk, new hires, and contractors—on how to use of ServiceNow (SNOW).Drafted best practice documentation.

Santa Monica, CA

Designed and showcased ServiceNow (SNOW) processes for software requests to stakeholders.Responsible for the purchasing, license management, and deployment of software.Coordinated the packaging and internal deployment of software via LANDesk to stakeholders.

Santa Monica, CA

Provided high-level data analysis and metrics—generating daily, weekly, and monthly reports—for the CIO to use in presentations and business planning conversations. Drafted and presented PowerPoint presentations for the VP (approval) on the hardware footprint reduction project.Coordinated the hardware footprint reduction project, reducing number of.

Santa Monica, CA

Delivered onsite IT assistance for the Santa Monica Office and for Yahoo! offsite events—troubleshooting desktop and laptop hardware and software failures.Coordinated the purchasing and deployment of software, hardware, and end-user peripherals; conducted monthly internal audits of hardware; and managed e-Waste removal. Provided executive support for Yahoo.

Greater Los Angeles Area

Served as primary contact for law firm customers after their initial software purchase and project implementation—consulting on how to utilize Thomson Elite software to meet business objectives.Effectively interpreted customer requests and resolved customer escalations, producing high levels of customer satisfaction balanced with business needs.Provided.

Long Beach, CA

Collected, evaluated, and prepared research and other complex data for HMO—including statistical and narrative reports and recommendations and analysis and interpretation of the data. Developed, maintained, and ensured quality control of databases and assisted in development and implementation of new applications.Worked in conjunction with Verilet Inc. as.