Jonathan Buchen Email & Phone Number

Tel Aviv District, Israel

Tel Aviv District, Israel

• Lead an international team of 7 Customer Success Managers, providing guidance, mentorship, and support to ensure high-performance levels and customer satisfaction.
• Oversaw the management of 250+ accounts, with a combined ARR of over $6.5 million, keeping management updated on progress and potential risk through reporting and presenting.
• Navigated organizational changes, assuming additional responsibilities to manage 10+ accounts, while also maintaining leadership responsibilities for the customer success team.
• Successfully led the team through periods of change, fostering a positive and resilient work environment and managing transitions for team members and customers alike.
• Developed and implemented strategic initiatives to improve customer success workflows and processes.
• Conducted regular performance evaluations, provided constructive feedback, and implemented training programs to enhance team members' skills and capabilities.

• Managed 30 US based accounts ARR $1.2mil (population 18k - 450k cities and counties).
• Achieved consistently above target for Logo Retention and Net Retention. (104-116% NRR)
• Led new product pilots with clients and helped establish methodology for major Zencity products.
• Successful Churn intervention incl. in-person meeting with executive level Decision Makers (Mayors/City Managers etc.)

Israel

Responsible for cold outreach to UK Enterprise & SMB in the telco and banking industries. Excelled in communication skills, platform knowledge and relationship building which lead me to my next role as a Customer Success Manager at Zencity

Sydney, Australia

• Achieved consistent revenue growth year on year.
• Implemented successful digital marketing campaigns increasing sales.
• Implemented suitable targets and processes for staff to increase motivation and productivity.
• Established property management division to further assist clients and increase revenue and businessvalue.
• Managed the development and ongoing improvement of company website.
• Responsible for operations and client management at all stages of the transaction.

Sydney, Australia

• Personally negotiated sales up to value of $8,100,000 for a single transaction.
• Managing sales process to a strict timeframe and budget to achieve client goals
• Real estate sales agent with proven results in prospecting new business.
• Exceptional client management and success resulting in referral business and repeat clients.

Sydney, Australia

• Managing sales staff, returns department, cash-up and system management.
• Highest performing sales person with over $250,000 in sales.

Certificate Iv In Property Services (Real Estate), Real Estate

High School Certificate