Joe B. Email & Phone Number

Greater Orlando

Systems Administrator and Sharepoint Developer.Configure, maintain, upgrade, troubleshoot, backup and monitor Sharepoint Online & SharePoint Server 2013 Enterprise Edition Farm and its related servers and services. Perform a variety of maintenance, development, and backup tasks to ensure the SharePoint Server 2013 farm and its related service’s meet company standards and requirements. Develop and maintain consistent documentation of all configurations and customizations.… Show more Systems Administrator and Sharepoint Developer.Configure, maintain, upgrade, troubleshoot, backup and monitor Sharepoint Online & SharePoint Server 2013 Enterprise Edition Farm and its related servers and services. Perform a variety of maintenance, development, and backup tasks to ensure the SharePoint Server 2013 farm and its related service’s meet company standards and requirements. Develop and maintain consistent documentation of all configurations and customizations. Troubleshoot and resolve SharePoint related problems. Complete project-based work; perform responsibilities in accordance with all company standards, policies and procedures.Position Functions• Investigate SharePoint problems and identifies their source; determines possible solutions, tests and implements solutions.• Install, configure, maintain, upgrade and manage a SharePoint Server 2013 Enterprise Edition Farm, related servers and service applications.• Create and maintain SharePoint web applications and content databases.• Develop SharePoint Site Collections, Sites, Sub-Sites, Lists and Libraries.• Configure and administer SharePoint Timer Jobs. • Develop custom branding of SharePoint.• Create, manage and document custom workflows to automate processes.• Maintain confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.• Possess and maintain current industry knowledge of development concepts and best practices and procedures for SharePoint solutions.• Proficient knowledge of SharePoint Designer and InfoPath.• Ability to communicate technical information to nontechnical personnel.• Ability to provide technical guidance in the technologies related to the development and support of an Enterprise SharePoint environment.• Understand the relationship between SharePoint, Active Directory, SQL and IIS.• Knowledge of Windows PowerShell.• General understanding of Hyper-V virtualization. Show less

Altamonte Springs, Fl

The Service Desk Analyst - Senior under the direct supervision of the Service Desk Assistant Manager ensures Tier One Call Center support for all AHS-IS supported systems, applications, and equipment. They also provide technical, procedural, and process assistance to the Service Desk Analysts.• Coordinates/facilitates training (new-hire and continual).• Serve as Quality Assurance Coach and Monitor• Identifies process improvement opportunities and participates in design… Show more The Service Desk Analyst - Senior under the direct supervision of the Service Desk Assistant Manager ensures Tier One Call Center support for all AHS-IS supported systems, applications, and equipment. They also provide technical, procedural, and process assistance to the Service Desk Analysts.• Coordinates/facilitates training (new-hire and continual).• Serve as Quality Assurance Coach and Monitor• Identifies process improvement opportunities and participates in design, implementation and communication of process changes.• Maintains Help Desk Project and Implementation inventory.• Participates in the hiring process and makes primary hiring recommendation to Help Desk Leadership.• Serves as a back-up resource for processing incoming Help Desk customer interactions within department goals as needed.• Composes customer and internal communications related to planned and unplanned system and application events with customer impact. • Supports the Major Incident Management procedures and guidelines for the resolution of incidents causing negative impact to the workflow of customers.• Manages Help Desk daily productivity, projects, and workload balance of incoming requests to ensure that reported incidents and requests are processed to meet and/or exceed department goals in accordance with ITSM guidelines. Show less

Orlando, Florida Area

Manager of Tier 1 and Tier 2 helpdesk of 10 staff.

Assisting with the outsourcing transition. Knowledge Transfer

Sanford, Florida

Program Manager of the Customer Support Desk program (IT Help Desk tier 1 & 2 as well as the 311 Local Government Switchboard.)The help desk supports cell phones, Blackberries, desktop PCs, laptops, tablets, Fire Rescue vehicle mobile devices, multifunction network printing devices, peripherals and networks for over 3,000 users. During times of disaster, I work in conjunction with Emergency Management in the Emergency Operations Center. My general duties change to management… Show more Program Manager of the Customer Support Desk program (IT Help Desk tier 1 & 2 as well as the 311 Local Government Switchboard.)The help desk supports cell phones, Blackberries, desktop PCs, laptops, tablets, Fire Rescue vehicle mobile devices, multifunction network printing devices, peripherals and networks for over 3,000 users. During times of disaster, I work in conjunction with Emergency Management in the Emergency Operations Center. My general duties change to management of the “311 Citizen’s Information Line” which has the potential for 24/7 operations and a staff of up to 30 with rotating 24/7 schedules.Provided subject matter expertise (SME) to SharePoint, SharePoint Designer & complex workflows, InfoPath, Service Desk Express, Avotus Call Accounting System and reporting, Cisco Historical Reporting, SQL data connections for reporting with various applications, Camtasia Studio and SnagIt.Developed and facilitated technical and customer service oriented training for staff and end users resulting in an efficient streamlined process to improve time management efforts and expand the usage and understanding of available technologies. Show less

Seminole County, Fl

General network, desktop pc, laptop and telephony troubleshooting, repair, configuration and installation.

Seminole County, Fl

General network, desktop pc, laptop and telephony troubleshooting, repair, configuration and installation.

Kennedy Space Center

ISS - QA, analytics and Issue Tracking for Space Station Program to include multiple station modules and Trusses.

Certified Public Manager

Activities and Societies: American Association of Certified Public Managers Florida Society of Certified Public Managers Secretary.

Certified, Certified Public Management

Activities and Societies: American Association of Certified Public Managers Florida Society of Certified Public Managers Secretary.