IT Systems Support Services Professional with 20+ years experience in systems software support, customer service and system administration. Background includes experience in data communications, network systems, desktop and application support in a Help Desk environment. Extensive technical experience in information technology within the telecommunications industry. Strong skills in the area of personnel development and management, training, troubleshooting and problem solving. Excellent communications skills, detail oriented and able to multitask. Unequaled customer service and client relationship skills. Extensive experience with high-level relationship management within vertical industries. Specialized in the following areas:Systems Performance Quality - Business Performance Initiatives - Cross-functional Team Environment - Complex Project Management - User Training & Support Tools - Disaster Recovery Planning - Productivity Improvement - ITIL / ITSM Best Practices - Customer Service Operations - Quality Assurance - Relationship Management - Customer Service Focused - Problem Resolution - SharePoint Design - InfoPath Design & Integration - Complex SharePoint Workflows - Microsoft Environments
Listed skills include Sharepoint, Troubleshooting, Government, Leadership, and 46 others.