Justin Buford Email and Phone Number

* Strengthened insurance product bundling capabilities which maximized digital product acquisition add-ons to Auto by 26.9% in first quarter.* Managed staff of 150+ members, including engineers, business analysts, product owners, testers and leadership associates along with 50+ global contractors with multi-million-dollar budget ($10M+).* Developed D&I Scorecard for all P&L centers in GEICO through strategic planning.* Led initiative on the company’s Corporate Diversity and Inclusion Advisory Panel to 
create the first Employee Resource Groups (ERGs). Resulted in six ERGs within 1.5 years and a 9.1% employee participation rate.

* Received four corporate quality awards for value driven implementations.* Transformed digital experience resulting in over 50% of all losses being reported through a digital channel for the first time.* Introduced AI technology to reimagine digital estimate platform, resulting in 10-point increase in utilization and 12-point improvement in customer satisfaction.* Utilized headless API framework in automated regression for improving test execution for digital applications by 96%.

* Created industry leading .NET Developer Cloud Academy. Led training of over 80 students, delivering 25K+ hours of training in first year.* Recognized as 2019 Best Tech Employer in Indiana within one year of commencement.* Developed the first internal consulting model to deliver mobile backend web services.* Devised and executed Scaled Agile Framework (SAFe) across department.

* Received six corporate quality awards for value driven digital implementations.* Saved the claims department the cost of 130 FTEs by debuting a claims decision engine to guide internal and external customers.* Created the first fully automated claims process.* Automated the digital correspondence process. Increased service levels by 8% to 90.88%, including a 2% boost in online job completion.

* Established corporate business process management department.* Created processes and standards for development and grew department to 12 associates. * Managed development of new re-underwriting application with global team of analysts, developers and testers, utilizing agile development methodology. * Saved the company the equivalent of 35 full-time employees across each of the regional underwriting departments in the U.S. and within five months of implementation, underwriting inventory was reduced by 70%. * Charged with the responsibility of over $1 million consulting contracts. * Accomplished 50% discount on software by executing contract negotiations for Enterprise Service Bus (ESB) technology.* Implemented production platform infrastructure for MuleSoft ESB via Scrum models* Managed development of dispatcher queing application for mobile customer roadside assistance requests. Application developed within 1.5 months with one-minute service level agreement of notifying dispatchers of mobile request. * Managed production support of over 100 intranet applications across the company.

* Led internal sales quote campaign to increase participation at the headquarters location, resulting in over 1,300 quotes generated in the fourth quarter as compared to 1,800 quotes total in the first three quarters combined. * Managed the creation of an internal management development tracker application, which was utilized by executive management for succession planning and management career development tracking. * Developed web pages in cycle sales application using .NET Framework and Model View Controller.* Managed implementation of online view/print functionality for insurance ID cards, resulting in 66% of all ID cards being ordered via the new functionality (as Internet Service Division project manager). The number of ID cards ordered exceeded the record by 3,500 in the first day and completion rate increased four points.* Managed acquisition and installation of real user monitor software solution. Negotiated a 40% reduction in costs resulting in three month RIO on purchase of real user monitor software solution.* Coordinated planning and procurement of company-wide router and switch upgrade for GEICO Federal Credit Union (as a network systems project coordinator). * Collaborated with the corporate Capability Maturity Model Integration team to integrate standards and ensure compliance for multiprotocol label switching and core switch replacement projects. * Oversaw hardware acquisition and implementation for real-time decision application.* Led the development of automated quote system application utilizing JAVA, FreeMarker, XML and SQL. * Developed web pages production support bug fixes in internet sales application, using JAVA and XML.