James Burger Email & Phone Number

Seattle, Washington, United States

Lead a diverse team of 14 professionals, which included 2 IT Project Managers, 2 Supervisors, and 10 Regional IT Technician IVs, distributed across the United States and Mexico. Directed successful execution of projects, resulting in 98% achievement of project goals and objectives. Aligned IT initiatives with cross-functional teams, including Self Check.

Seattle, Washington, United States

Managed a diverse team of 12 professionals, including an IT Project Manager, IT Supervisor, and 10 Regional IT Technician IVs, spanning locations across the United States and Mexico. Controlled multiple IT infrastructure expansion projects with budgets ranging from $1 million to $3 million. Successfully directed the installation of IT infrastructure for 24.

Seattle, Washington, United States

Led a team of three IT technicians in the Central, Mountain, and Pacific regions, where I prioritized prompt and efficient customer service. My comprehensive responsibilities included overseeing incident and support management, providing training and mentoring, executing independent IT projects, and ensuring the seamless management of cell phone mobility.

Delivered Tier II support to Plant Directors, management, and production users across six manufacturing facilities in the Mountain and West Coast regions, extending Tier II support to all sites in the United States and Mexico. Managed all desktop infrastructure tasks for 12 plant expansions and 21 line expansions within the United States and Mexico..

Greater Seattle Area

• Job Responsibilities include overall management of the company’s infrastructure, network, desktop support and VoIP Telephony systems. This includes, but not limited to, the following:
• installation of servers, configuration of server software and applications, VoIP telephony switches and the ongoing support of the systems. Such as Microsoft Exchange server, Microsoft SQL database server, Microsoft.
• The acquisition and management of the company’s cellular network.
• The management of the company’s telecommunication infrastructure.
• Responsible for managing relationship with co-packing partners.
• Provide effective and timely responses to normal technology and application issues that arise in support of user requests for the enterprise

+ Implemented an enterprise wide Course Registration system (Professional Development System). Where I acted as both the solution architect and project manager. Responsibilities included all aspects of the implementation. + Selected by Deputy Superintendent as the Professional Development lead for the Lawson Enterprise Resource Planning (ERP).

+ Identified needed improvement in the District’s anti-virus administration techniques. Spearheaded effort to upgrade and centrally administer all enterprise wide servers (250) and clients to the latest version of Symantec Anti-Virus. Effort reduced the number of rampant viruses on school computers and servers.+ Provided desktop support to 1,200 users.

+ Played a key role in a 5-person team that migrated 4,500 users and 65 servers distributed throughout the state from an enterprise wide NT 4 domain to Active Directory environment in a 4-month period. Project was completed ahead of schedule and under budget. + Led Symon 2000 DeskView real-time Automated Call Distribution (ACD) project. Provided real-time.

+ Duties included the configuration and installation of computers for Tampa Electric, TECO Peoples Gas, and TECO BGA. Refreshed (replaced) over 2,000 workstations for Tampa Electric within a 7 month period.+ Performed installations, diagnosed and resolved desktop / network problems at all three campuses of Morton Plant Mease Hospital, Humana and Western.

+ Supervised a staff of 10 which included scheduling and performance evaluations. Handled purchasing, budgeting, and revenue forecasting responsibilities for branch. Managed over 1 million dollars in inventory.+ Aided in the installment of new network software and the development of specific programs tailored to the company’s operations—increased.