Joseph "Jim" Burns Email & Phone Number

Greater Chicago Area

Responsible for leading, planning, and directing the entire Store Team. Accountable for all functional areas of the store, including the financial performance, execution of company initiatives, staffing, inventory control, and compliance with company standards. Retains accountability for all aspects of the store, but will often delegate tasks or operational activities to other leaders and will supervise, inspect, train, and/or coach those leaders in order to accomplish all goalsand tasks set for the store. Occasionally required to prepare for freight processing, stock shelves, or participate in other aspects of the freight flow process.1. Plans, leads, directs, and employs all operational and financial resources to achieve established goals.2. Utilizes company reports and tools in order to assess efficiency, analyze trends, and identify opportunities for improvement in store performance.3. Leads all store processes in accordance with company standards, including freight flow, merchandise presentation, reconciliation of all sales, cash and inventory transactions, and customer service.4. Responsible for the scheduling and payroll processing in the store on a daily and weekly basis.5. Drives staffing efforts in the store, including interviewing, selection, hiring, training, and performance evaluations of all associates in collaboration with the other members of the store’s leadership team.6. Approves and administers appropriate disciplinary action to associates, including recommendations for termination, in partnership with the other operational and support resources in accordance with company guidelines.7. Directs the preparation for merchandising initiatives and ensures reconciliation of all inventory transactions.

Fraser

Western/Northern Michigan

Lead comprehensive store operations team in the Western/Northern Michigan market for 167 store locations. Manage 9 direct reports and 3 indirect (9 district managers, 1HR Business partner, 1 Regional trainer and 1 Loss prevention) and indirectly oversee 1200 store managers and hourly employees. Responsible for P&L accountability, managed hiring, training and development, and established business processes and practices. • Annual revenue $225M top in the Division in comp sales improvement.• Achieved high operation performance exceeding company metrics in all categories including company leading performance in 2013 and currently top performing in 2014

Greater Detroit Area

Managed a 22 store district employing 175 support staff.• Successfully recruited talent, built teams of leaders, coached and mentored members to exceed company targets.• Full profit and loss responsibility for a district of 22 stores achieving $20M in annual sales• Annual revenue $20M top in the Region in comp sales improvement.• Achieved the #1 Top performance of 668 Regions with all performance matrix scorecard rankings 2012

Fraser, Michigan

Managed the overnight supervision of store operations including 5 managers and 60 teammembers. Implemented strategies to improve customer service, driving store sales, andincreasing profits. Maintained superior store standards and product presentation.Responsible for achieving sales, shrink and margin (shrink) throughout the store throughexecuting the Merchandising plan and controlling labor. Reviewed sales goals, supplycosts, shrink results and goals with the team.Completed profit and loss performance reportsAchieved op productivity rates in the DistrictGenerated repeat business through exceptional customer service

Managed multi-store district employing 180 support staff. Responsible for establishing and executing budgeting process for sales, scripts, payroll, and managing profit and loss. Developed and trained Managers in support of succession planning, Trained all employees on policies/procedures, harassment avoidance, and team building skills. (2005 - 2010)Achieved profit every year in a challenging inner-city district that never experienced success prior to my arrivalFull profit and loss responsibility for a district of 10 stores achieving $60M in annual salesSuccessfully recruited talent, built teams of leaders, coached and mentored members to improve all service metrics and exceeded company targetsReduced shrink by 50% by identifying appropriate training, delivering to all personnel, and partnering with loss prevention departmentSelected and served as member of Diversity Team, developed brand logo, collaborated with fellow district managers in creating educational and instructional monthly activities resulting in an inspired, motivated, and inclusive workforceExecuted all company initiatives within district by leveraging business partnersAchieved highest engagement scores throughout the region every year

Responsible for all operations of multi-store districts in Detroit and Flint and full profit and loss of districts up to 25 stores. (1999 - 2003)DSD buyer for four years with responsibilities that included building solid relationships with the vendor community, implementing planograms, and pricing.Collaborated with the advertising department in Harrisburg, Pennsylvania to develop the back page of the ad for DSD products. Various Positions at Various Locations within Michigan