Jennifer Vos Email and Phone Number
Accomplished digital product and marketing leader with intensity, grit, a passion for innovating customer-centric experiences, and a track record building products and business capabilities to drive engagement, scale operations, enable sales, and deliver revenue. Proven track record creating shared vision, building high-performance teams, crafting data-driven go-to-market strategies and driving transformation in complex, highly regulated, global B2C and B2B2C environments. Select accomplishments: ° Introduced ‘first-to-market' innovations in online banking and investment management in progressive roles including inventor, UX designer, product manager, digital leader and executive sponsor.° Led multiple ‘next-generation’ redesign and change management programs of work to transform customer experiences, implement new technology platforms, and upgrade capabilities.° Designed and implemented new operating models and organizational structures for enterprise digital and marketing teams to enhance services, reduce time to market, and increase flex and scale.Deep expertise across financial services including banking, investment, and credit, as well as experience on both the buying and selling side of large cloud-based Software-as-a-Service and Platform-as-a-Service solutions. Specialties: Customer Insights | Voice of the Customer (VoC) | Digital Analytics | KPIs | Brand | Digital Marketing | Digital Strategy | Omni Channel Customer Experience (CX) | User Experience (UX) | Product Management | Product Marketing | Organization Design | Operating Model Design | Automation | Artificial Intelligence (AI) | Sales Enablement | Change Management | Mobile | Operations | People Leadership | Team Building
Octane Oc
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Managing Director Of Ai And Digital InnovationOctane Oc Nov 2024 - PresentNewport Beach, Ca, UsSpearheading digital and AI transformation to drive growth, innovation and operational scale and power a thriving startup ecosystem. Octane LaunchPad companies have collectively achieved $8.3B in exits and created 33,421 high-paying jobs, mainly in the Tech and MedTech sectors. Crafting digital and AI strategy, vision for audience growth and engagement, technology and platform infrastructure assessment, capabilities roadmap and program of transformation.
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Head Of Marketing And Product Design (Vp)Experian Nov 2019 - Oct 2024Costa Mesa, Ca, UsLed transformative initiatives that fueled innovation and growth for a $1.4B B2B business. Built and scaled marketing and product design capabilities to support portfolio of over 200 solutions with 25+ go-to-market launches each year. Spearheaded brand, marketing, storytelling and user experience strategy for global Ascend SaaS platform sold into top Financial Institutions, leading in U.S. with 10+ cloud solutions supporting AI/ML analytics lifecycle that achieved a 50%+ 5-year CAGR. Enhanced strategic marketing planning, account-based targeting, and sales engagement. Introduced AI-powered tools and scalable processes that tripled go-to-market deliverables, enhanced client satisfaction, and improved product-market fit. -
Head Of Product MarketingExperian Aug 2018 - Nov 2019Costa Mesa, Ca, UsBuilt Product Marketing capabilities to support a portfolio of 150+ products and help drive double-digit growth. Drove product-market fit, positioning and messaging, and sales enablement to increase sales effectiveness.
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Vice President, Head Of DigitalCapital Group / American Funds Feb 2012 - Oct 2016Los Angeles, Ca, UsSpearheaded enterprise-wide business strategy for digital and marketing transformation. Led team of 90+ including product management, user experience, creative, digital analytics, and program management to foster innovation, deliver customer insights, design customer-centric experiences and support digital and marketing operations across a range of business units, functional teams and partners including sales enablement. Defined strategic vision, target state customer experience, roadmap and transformation program to migrate disparate client experiences to an integrated omni-channel digital marketing technology platform leveraging Adobe Marketing Cloud and a wide range of integrated technologies, solution providers and partners. Co-managed global corporate brand redesign program and set omni-channel experience principles and guidelines to enable consistent brand experiences across all digital touch points.Directed design and execution of digital B2B and B2C marketing campaigns. Led ‘always on’ content marketing strategy and go-to-market approach for social media channels and thought leadership blog. -
Director Of Digital Customer ExperienceCapital Group / American Funds Oct 2007 - Jan 2012Los Angeles, Ca, UsInnovated digital user experiences and managed digital operations to support multiple audiences on behalf of Wealth Management, Retirement, and Institutional businesses and functional areas (e.g., Sales, Customer Service). Rationalized diverse digital investments into a consolidated set strategic goals, driving a single roadmap and program of work to deepen relationships, improve satisfaction, heighten security and controls, and reduce costs of servicing 7 million investors and 280k Financial Advisors.
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Svp, Director Of Digital Strategy And Customer Experience; Director Of Mobile BankingCiti 2001 - 2007New York, New York, UsDefined the strategic vision and customer experience for Citi’s consumer full-service Internet portal (citi.com, citibank.com, citibankonline.com, myciti.com). Innovated a range of 'first-to-market' online banking features including the first fully automated instant account opening banking application, ACH transfers, global real-time transfers, and anti-fraud features. Directed the strategy, design and implementation of Citi Mobile – the first downloadable mobile app offered by a major bank in the U.S. (launched in 2007). Drove cross-sell advertising and marketing strategy which included personalized messaging to deepen engagement and drive sales. -
Senior Vice President, Director Of Digital Banking And Customer Experience, Citi F/ICiti 1999 - 2001New York, New York, UsDrove digital strategy and customer experience for internet banking startup. Innovated and launched new experience and platform which became Citi's mainstream consumer experience in the U.S. and was ultimately adopted by 40+ countries across Citi's Global Consumer Bank.
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Vice President, Customer Experience, Global Investment GroupCiti Sep 1997 - Sep 1999New York, New York, UsBuilt and managed a digital Global Investment Center and investment and retirement planning tools for Investment Advisors to use with Clients in 12+ countries.
Jennifer Vos Education Details
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Ucla Anderson School Of ManagementMaster Of Business Administration (M.B.A.) -
Colgate UniversityEconomics
Frequently Asked Questions about Jennifer Vos
What company does Jennifer Vos work for?
Jennifer Vos works for Octane Oc
What is Jennifer Vos's role at the current company?
Jennifer Vos's current role is Managing Director of AI and Digital Innovation | Product • Marketing • CX/UX • Design • Analytics | Reinventing Marketing and Customer Experience through Digital and AI | ENTP.
What schools did Jennifer Vos attend?
Jennifer Vos attended Ucla Anderson School Of Management, Colgate University.
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