Accomplished digital product and marketing leader with intensity, grit, a passion for innovating customer-centric experiences, and a track record building products and business capabilities to drive engagement, scale operations, enable sales, and deliver revenue. Proven track record creating shared vision, building high-performance teams, crafting data-driven go-to-market strategies and driving transformation in complex, highly regulated, global B2C and B2B2C environments. Select accomplishments: ° Introduced ‘first-to-market' innovations in online banking and investment management in progressive roles including inventor, UX designer, product manager, digital leader and executive sponsor.° Led multiple ‘next-generation’ redesign and change management programs of work to transform customer experiences, implement new technology platforms, and upgrade capabilities.° Designed and implemented new operating models and organizational structures for enterprise digital and marketing teams to enhance services, reduce time to market, and increase flex and scale.Deep expertise across financial services including banking, investment, and credit, as well as experience on both the buying and selling side of large cloud-based Software-as-a-Service and Platform-as-a-Service solutions. Specialties: Customer Insights | Voice of the Customer (VoC) | Digital Analytics | KPIs | Brand | Digital Marketing | Digital Strategy | Omni Channel Customer Experience (CX) | User Experience (UX) | Product Management | Product Marketing | Organization Design | Operating Model Design | Automation | Artificial Intelligence (AI) | Sales Enablement | Change Management | Mobile | Operations | People Leadership | Team Building
