Juana "Jc" Ayers, Sphr, Ccp Email & Phone Number

Tulsa, Oklahoma, United States

• Provide strategic oversight for HR operations across the gaming and hospitality portfolio.• Collaborate with senior leadership and cross-functional departments to develop and refine the overall strategic plan and the operational plans, ensuring successful implementation and alignment across the organization.• Develop and execute HR strategies that align with the company's business objectives, ensuring consistency and standardization in HR practices.

Tampa/St. Petersburg, Florida Area

• Provide leadership and strategic direction for all Human Resource and Guest Relations functions. • Oversee the development and implementation of human resource policies, programs and services, including employee relations; employment practices; compensation and benefits; recruitment and orientation; training and development; performance management and succession planning, retention; legal compliance and procedures; and employee communications. • Lead the collaborative effort of developing and fostering a company culture that promotes accountability, effective communication, service excellence, employee retention and engagement, teamwork, recognition, respect, diversity and inclusion.• Develop training programs/organizational development initiatives that are in alignment with company culture and strategic business objectives. • Identify areas of guest service improvement by analyzing trends in guest feedback survey tools; Provide guest trending insight to operating departments and partner with management to develop strategies to improve net promoter scores.• Develop and manage annual budgets for the division and conduct cost and productivity analyses; evaluate vendor products/services and fee structures to ensure optimal service delivery and competitive pricing.• Completed company-wide compensation study using market and quantitative job analysis. Designed new pay plan and developed multiple implementation scenarios.• Designed and implemented 9 box succession planning process.• Designed and implemented leadership potential assessment and training program for aspiring leaders.• Designed and implemented a leadership assessment and 12 week mentorship program.• Developed Leadership Scoreboard to quantitatively measure leadership accountability and effectiveness (metrics include: guest service scores, employee opinion survey scores, turnover, employee recognition, performance feedback, communication)

Tampa, Florida

• Attend monthly board meetings and functions, including committee meetings and special events• Review meeting agendas, minutes, financial reports, and supporting meeting materials• Assist the board in carrying out its fiduciary responsibilities, such as reviewing the organization’s mission, bylaws, and financial statements• Take an active role in discussing and developing all new policies and procedures for all chamber matters• Volunteer as public speaker at various events• Serve on various committees and task forces• Recruit chamber members and inform others about the organization• Stay up-to-date on the organization’s developments• Suggest possible nominees to the board who can make significant contributions to the work of the board and the organization

Tampa, Florida, United States

• Provide key information and developments in gaming & entertainment• Assist board of trustees in identifying and implementing best practice standards for new and existing programs• Help ensure that programs are current and relevant to business, industry, labor and professional development practices • Assist with job placement for program graduates• Serve as program ambassador and advocate

Las Vegas, Nv

• Provided leadership and strategic direction for all Human Resource functions. • Oversaw the development and implementation of human resource policies, programs and services, including employee relations; employment practices; compensation and benefits; recruitment and orientation; training and development; retention; legal compliance and procedures; and employee communications. • Led the collaborative effort of developing and fostering a company culture that promotes accountability, effective communication, service excellence, employee retention and engagement, teamwork, recognition, mutual respect, diversity and inclusion.• Developed training programs/organizational development initiatives that were in alignment with company culture and strategic business objectives. • Developed and managed department budget and conducted cost and productivity analyses; evaluated vendor products/services and fee structures to ensure optimal service delivery and competitive pricing.• Served on executive planning and policy-making committees (Retirement, Compensation, Philanthropy, and Employee Engagement).

Las Vegas, Nevada Area

• Served as strategic HR business partner to MGM Grand and Signature Suites operating divisions in relation to organizational development, talent management, collective bargaining agreements, and HR compliance.• Designed, developed and implemented various talent management levers required to drive MGM Grand and the Signature Suites talent management strategy, including succession planning, risk assessment, leadership development, performance management and team member engagement.• Developed and fostered a property culture that promoted effective communication, service excellence, employee retention and engagement, teamwork, recognition, mutual respect, diversity and inclusion.• Developed and implemented HR business plan consistent with the strategic vision of both properties and in response to annual employee opinion surveys.• Managed a staff of 2 directors, 3 managers and 12 specialists/administrative assistants.• Managed $2.8 million department budget for MGM Grand and The Signature Suites.• Provided direction in the development, implementation, and measurement of guest service training consistent with company's service standards and brand attributes.• Corporate responsibilities: Chaired performance management committee charged with designing new performance management program; implemented new methodology using three software applications nationally and internationally.

Las Vegas, Nevada Area

• Served as strategic partner with the leadership team to ensure that compensation programs align with the strategic goals of the company. • Managed a staff of 2 compensation analysts and dotted-line responsibility for 15 compensation managers located in each casino resort.• Planned, designed, implemented and administered compensation programs in order to maintain the organization’s objectives and competitive position in the marketplace, as well as compliance with all Federal and State laws. • Program responsibilities included national multi-tiered base pay plan (using quantitative job analysis system) and total cash compensation programs, job evaluation, performance management programs, FLSA audits and assisting with international pay programs, executive compensation and long-term incentive programs. • Successfully developed quantitative tool for the assessment of applicant/internal candidate qualifications for promotional/new hire pay rate determinations.• Successfully developed multi-tiered pay plan for regional properties through U.S.

Kissimmee, Florida

• Served as strategic partner with the leadership team to ensure that all compensation programs align with the strategic goals of the company. • Planned, designed, implemented and administered all compensation programs in order to maintain the organization’s objectives and competitive position in the marketplace, as well as compliance with all Federal and State laws. • Program responsibilities include over 100 bonus/commission programs, job evaluation, performance management programs, FLSA audits and assisting with executive compensation and long-term incentive programs. • Successfully partnered with leadership team to design and implement the corporation’s compensation philosophy and associated policies and guidelines.• Successfully developed multiple incentive plans for revenue generating and non-revenue generating positions within the company.• Successfully designed and implemented a new performance management system using the Talent Management module of the Oracle HRIS system.• Successfully implemented the company’s first Total Compensation Statements

Seminole, Florida

• Managed staff responsible for conducting job analysis, pay plan design (base and incentive plans), FLSA analysis and drafting job descriptions for various clients • Designed quantitative job evaluation system (point factor analysis); designed 360 degree performance appraisal system with behaviorally anchored rating scales and goals and objectives section.• Designed and conducted performance management and various leadership training. • Managed staff and participated in conducting software training for proprietary compensation software applications/utilities Managed staff responsible for conducting state-wide and industry specific on-line market surveys (compensation, benefits and compensation practices).

Orlando, Fl

• Designed competitive base pay plan for corporate headquarters.• Developed incentive programs for restaurant managers.• Managed performance appraisal and merit process. • Conducted management training on base pay and wealth management.• Received Innovation Award for the successful design and implementation of a quantitative job evaluation system.

Tampa, Fl

• Administered employee benefits programs.• Responsible for employee relations / grievances.• Developed and conducted management training programs.• Assisted with risk management and safety program development• Developed payroll budget control procedures; supervised payroll function. • Implemented corporation’s first nation-wide base pay compensation plan.• Designed and implemented 360 performance appraisal system.• Assisted in the development of a stock options plan for exempt staff.• Successfully implemented corporation’s first incentive pay programs.

West Palm Beach, Fl

• Promoted from Consultant to Senior Consultant to State Practice Manager• Conducted various management and employee training programs for clients.• Advised clients on employment law; labor issues; recruitment/retention issues.• Managed professionals responsible for human resources consulting in Florida.• Responsible for product/services revenue generation (marketing / sales).• Responsible for contract margin, scheduling, resource management & client relations• Average profit margin – 23%; 45% win rate for selling contract add-on services.• Increased product-line with incentive pay plans (skill-based pay, bonus plans, etc.).• Designed various base-pay compensation systems for clients.• Designed various performance/incentive programs for clients.• Developed project management system that was adopted company-wide.• Successfully automated market data collection.

Master'S Degree, Public Administration

Bachelor'S Degree, International Studies