Juan Carlos Hidalgo Email & Phone Number

Miami, Florida, United States

Atlanta, Georgia, Us

Sales engineer, responsible along with Account Executives in analyzing, planningand prioritizing business transformation opportunities for utmost productivity and efficiency, while overseeing the Professional Services engagement at the right time with the right resources. Supporting major accounts in the U.S. market.

Greenville, Sc, Us

• Developed the Innovation Program to increase sales and loyalty by bringing new businessopportunities to partners. The program consisted in education and consulting services foremerging technologies, such as Enterprise Android Adoption, Smart Printing, RFID, WLAN 802.11ac, and Internet of Things. It helped recover brand’s market share from 30% to 60%.• Team player closing deals along with Sales Reps, BDMs and Partners, providing consulting and in deep technical services to end users in site. These efforts have been translated into revenue for the company.• Working close with Merchandising Director and VP, looking for, recommending and having initial conversations with new vendors as well as Business Plan presentations with forecasted sales; helping the company to bring new businesses in sustained and emerging technologies.• Responsible of providing our Sales Force and Partners with the Technology Trends and Business Insights Education, and how they can be transmitted to our partners and end users in order to compete against current competitors, as well as, emerging ones. Up to date I have assisted some our key partners across the region participating as a Speaker for Events intended to their End Users.

Greenville, Sc, Us

• Responsible for managing the Pre/Post Sales Technical Group for POS/AIDC, Security and Communications Divisions; as well as, RMA and Network/Help Desk Departments.• Responsible for the day-to-day presales technical support in Mobile Computing, WLAN and WWAN infrastructure, Bar Code Scanning and RFID equipment, that includes recommendation based on specs and application, Configuration and Design, for our internal sales reps and customers in US and Latin America.• Responsible for the day-to-day post sales technical support in Mobile Computing, WLAN and WWAN infrastructure, Bar Code Scanning and RFID equipment, that includes Troubleshooting, Configuration and Software Development, for our customers in US and Latin America.• Active and close participation with Product Managers giving commercial presentations to our customers about new equipment or devices, as well as, positioned and emerging technologies.• Led Technical Support Department Restructuration Project, integrating offices across the region (Miami, Mexico and Colombia), through process and resource re-engineering, providing the best pre and post sales support to our sales team and customers in a efficient and timely manner. Lost Calls decreased to less than 1% and Response Time to less than one business day.• Led design and implementation of SharePoint 2007 to provide Technical Support critical information via KPIs, Charts sourced from our Navision Axapta ERP.• Leading Project to improve RMA Response to our customers through Mobile Application to receive RMA items at the site to our system.• Participated planning and executing Miami and Mexico offices Migration to the HQs AD.• Promoted active participation of Tech Support in events developing solutions applied to vertical markets such as Retail, Distribution and Logistics, Warehouse, Healthcare and Hospitality, through technologies like Mobile Computing, Wireless Infrastructure, and RFID

Greenville, Sc, Us

• Implementing, Administering and Supporting Company Wired and Wireless Network.• Developed an Assembly Planning System in order to improve PC assembly production line.• Developed friendly configuration tools to help our customers installing bar code readers.• Responsible for the day-to-day post sales support in areas such as POS, Mobile Computing, Wireless LAN, and WWAN infrastructure equipment for our customers in US and Latin America.

During this period I worked for customers designing entire web sites. From Static Pages to a Web Catalog using ASP .NET

Memphis, Tennessee, Us

• Led project of acquisition of a new Manufacturing Resource Planning System for Latin America Beverage Packaging Converting facilities. The project would automate and integrate processes across the units, generating a 75% of savings after 5 years ROI.• Led the development of the Technical and Repair Services Tracking Application for Technical Department. It generated an 88% of savings in technicians downtime equals to $50,820 in 2001.• Coordinated HW and SW rollout for the region to improve Help Desk troubleshooting times.• Led a Data Communication project, implementing Site-to-Site VPN between Headquarters and Latin America facilities, obtaining a 40% of savings equals to $8,000 during 2001.• Implemented PC Anywhere to reduce cost of support calls up to a 75% equals to $8880 in 2001• Responsible for the day-to-day support for Server and Client applications: Windows 2000 Server, Windows 2000 Pro, Lotus Notes, VPN and Disaster Recovery Plans for the site.

• Managed Windows NT 4.0 Administration, Security and Backup policies; and operations.• Coordinated Y2K Compliance Project for software, hardware as well as Industrial equipment.• Responsible for day-to-day operations and support of Network and Users.

• Managed Windows NT Administration, Security Policies and Backup policies; and operations, as well as the Financial Information System and SQL Server Administration.• Participated in the installation, deployment, testing and implementation of a customized Financial Information System across the company. Centralizing all data to be accessed and submitted from any branch in the country. This implementation cut IT expenses in about 40%.• Participated in the establishment of the division since day zero; in charge of IT decisions such as Network Appliances, Hardware and Software for Servers and Workstations.

• Responsible of Windows NT Administration, Security and Backup policies and operations.• Developed and implemented an application in MS Access and VBA to track services and warranties, automating the data processing of service orders, warranties or pending contracted services. It generated a 78% of revenue from repairs due to non-registered expired warranties.

Master'S Degree, Analytics

Engineer, Electrical Engineering