Implementation Manager
Current• Collaborated with customers and programmers to identify requirements and coordinate development efforts for ERP software solutions.• Managed implementation project goals, tracked progress, and provided comprehensive software documentation for end users.• Served as the primary point of contact for customer support, resolving issues through effective written and verbal communication.• Conducted onboarding ERP training sessions for new users and provided ongoing IT… Show more • Collaborated with customers and programmers to identify requirements and coordinate development efforts for ERP software solutions.• Managed implementation project goals, tracked progress, and provided comprehensive software documentation for end users.• Served as the primary point of contact for customer support, resolving issues through effective written and verbal communication.• Conducted onboarding ERP training sessions for new users and provided ongoing IT support.• Utilized SQL queries and data imports to maintain and correct customer databases.• Implemented ERP software for 6 customer accounts and managing migrations for 6 additional accounts. Show less