- Manage, escalate, and drive satisfactory resolution of customers' technical support, service and infrastructure issues based on Zscaler products and technologies.- Manage implementation and consulting projects, where you would be expected to plan, schedule and implement Zscaler web and email solutions for customers or service providers.- Expected to take support escalations from the region and help the Support team from time to time.- Expected to be available to be on call when contacted by premium support customers for P0/P1 customer impacting issues during non-operational hours.- Create and facilitate communication channel between the premium customer and the product management and engineering teams in Zscaler.- Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction.- Provide on-site and virtual product training to Premium Support customers.- Proactively develop and deliver notifications of new Zscaler products and technologies to Premium Support customers- Proactively monitor reporting information and policy configurations of Zscaler technologies at customer sites and make on-going recommendations

- Manage, escalate, and drive satisfactory resolution of customers' technical support, service and infrastructure issues based on Zscaler products and technologies.- Manage implementation and consulting projects, where you would be expected to plan, schedule and implement Zscaler web and email solutions for customers or service providers.- Expected to take support escalations from the region and help the Support team from time to time.- Expected to be available to be on call when contacted by premium support customers for P0/P1 customer impacting issues during non-operational hours.- Create and facilitate communication channel between the premium customer and the product management and engineering teams in Zscaler.- Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction.- Provide on-site and virtual product training to Premium Support customers.- Proactively develop and deliver notifications of new Zscaler products and technologies to Premium Support customers- Proactively monitor reporting information and policy configurations of Zscaler technologies at customer sites and make on-going recommendations

Service Transition Engineer for Avaya account