Brand of a Leader is a Personal Branding and Content Creation Agency for Entrepreneurs and CEOs. Our unique approach has helped entrepreneurs across the globe stand out and have their own platform.Responsible for supporting marketing and content initiatives for our incredible suite of customers. I handle video editing, podcast management, and much more.Brand of a Leader presently works with entrepreneurs and CEOs in North America, Europe,Asia, and the Middle East. Our team… Show more Brand of a Leader is a Personal Branding and Content Creation Agency for Entrepreneurs and CEOs. Our unique approach has helped entrepreneurs across the globe stand out and have their own platform.Responsible for supporting marketing and content initiatives for our incredible suite of customers. I handle video editing, podcast management, and much more.Brand of a Leader presently works with entrepreneurs and CEOs in North America, Europe,Asia, and the Middle East. Our team and our clients have been featured in Forbes, The WallStreet Journal, Inc.com, Chicago Tribune, Fast Company, Nasdaq, Yahoo News, FinancialTimes, Entrepreneur's Organization, Success Magazine, and Entrepreneur Magazine. Show less

-Communicated with followers to promptly respond to queries and monitor reviews.-Increased engagement and followers count through social media(Instagram and TikTok).-Improved page content, keyword relevancy and branding to achieve search engine optimization goals.-Used hashtags to engage and reach out to our target market.

-Subject Matter Expert of a Video-sharing website/app.-Answers assistance requests from users and provided step-by-step instruction to resolve issues.-Provide positive customer support to difficult customer issues using de escalation methods and by maintaining composure and patience.-Resolve online users' issues with and use of Video-sharing website by engaging with them via live chat, web conferences, and phone.-Respond to customer emails to provide service within standard… Show more -Subject Matter Expert of a Video-sharing website/app.-Answers assistance requests from users and provided step-by-step instruction to resolve issues.-Provide positive customer support to difficult customer issues using de escalation methods and by maintaining composure and patience.-Resolve online users' issues with and use of Video-sharing website by engaging with them via live chat, web conferences, and phone.-Respond to customer emails to provide service within standard response time set by the company. Show less

-Create video content such as unboxing, toy reviews, etc. -Increased knowledge of latest technologies, software and hardware products to implement in a variety of projects.

-Research start-up insurance technology, assets and revenues.-Informed supervisors and company leaders on markets and regional sales needs to best meetcustomer needs and maximize revenue.-Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.-Studied market for insurance competitors.-Analyze market performance for various statistical data required by company.-Created… Show more -Research start-up insurance technology, assets and revenues.-Informed supervisors and company leaders on markets and regional sales needs to best meetcustomer needs and maximize revenue.-Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.-Studied market for insurance competitors.-Analyze market performance for various statistical data required by company.-Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans. Show less

-Send at least 75-100 invites or connects each day-Follow-up existing connections or leads-LinkedIn Profile Optimization-Build rapport with new and existing potential premium paying clients-Engage and qualify leads by sending welcome and follow-up messages-LinkedIn Profile Optimization

-Evaluated production needs and organized, scheduled, and assigned work to staff.-Made suggestions to management regarding operational improvements to improve quality of product, improvement in production times and reduced costs.-Reviewed reports of customer interactions with staff and other activities to identify and solve issues.-Increased team performance by providing effective training, coaching, and motivating line staff

-Responsible for preparing, completing, and processing all forms with regard to all customer account information, ensuring all information was accurate and recorded, and making changes to database as necessary. -Collected customer information, assessed issues and determined possible solutions.-Reviewed reports of customer interactions with staff and other activities to identify and solve issues.-Enhanced service delivery by recommending changes to procedures and products in response… Show more -Responsible for preparing, completing, and processing all forms with regard to all customer account information, ensuring all information was accurate and recorded, and making changes to database as necessary. -Collected customer information, assessed issues and determined possible solutions.-Reviewed reports of customer interactions with staff and other activities to identify and solve issues.-Enhanced service delivery by recommending changes to procedures and products in response to customer feedback. Show less

-Investigated all options to remedy customer issues and offered replacement items before offering refunds in order to maintain revenue. -Consistently achieved top ranking for customer satisfaction, retention and referrals.-Managed more than 100 emails and telephone calls daily and ensured maximum customer satisfaction.

-Recognized and took advantage of opportunities to improve customer satisfaction to create repeat business.-Facilitated services by greeting customers, determining their orders, and accurately submitting those orders into the appropriate electronic system.-Researched key accounts for errors and resolved discrepancy issues.

-Determined the expenditures and benefits of planned events to ensure revenue generation as a result.-Collaborated closely with clients to discuss event details including venue selection, budgets, number of guests, catering requirements and timelines.-Participated in industry events to promote company services and expand vendor network.

-Collected subject matter for upcoming meetings, created the agendas and sent out automatic notifications to attendees.-Responsible for executing plans for new game launches periodically.-Responsible for monitoring various company databases to ensure accuracy of inventory.