Jason Abelt Email & Phone Number

Brentwood, Tn, Us

Nashville, Tennessee, United States

As Salesforce Administrator at Zeta, I report to the VP of Finance and own Salesforce CRM design and function to support the needs of our Sales and Marketing teams.

Arlington, Virginia, United States

• Sole administrator of Salesforce and Nimble AMS• Communicate with stakeholders to gather requirements• Manage relationship/communications with internal teams and outside vendors • Manage internal testing, user acceptance testing, and deployment• Create and disseminate documentation and SOPs upon delivery• Deliver new user training and user education on org changes• Manage user access/visibility via roles, profiles, permission sets• Create reports and dashboards to meet business requirements• Manage declarative configuration (objects, fields, layouts, etc)• Implement and manage integrations such as Account Engagement (Pardot), Zoom, SurveyMonkey and others• Build automations using Flow and Process Builder

• Lead and assistant consultant on client projects• Manage projects at every stage, from discovery and scoping, through design, building, testing, and support phases• Configure standard and custom objects and applications• Build automations using Process Builder and Flows• Manage integrations with Mail Chimp, Formstack, and other apps• Create training documentation to assist Change Management

• Utilized web-based service applications to field customer cases • Executed in-app workflows to resolve cases and transfer or escalate cases as needed • Leveraged web-based knowledge library to identify solutions • Generated case reports for specialist and escalation teams • Achieved excellent results in customer satisfaction, performed in top ten percent of peers • Consistently achieved above goals in activity and quality metrics • Maintained high level quality and performance as part of a 100% remote distributed team

Nashville, Tennessee, United States

• Leveraged Salesforce Sales Application as an end user to achieve objectives • Created reports and dashboards to monitor account development and sales goals • Coordinated account team and SMEs via Salesforce to develop customer solutions • Strategically balanced business acquisition with relationship development in a large account set • Developed and implemented outreach strategy and successfully acquired new business • Managed active accounts and achieved excellent customer service outcomes • Coordinated with third party providers and value-added resellers to meet customers’ needs • Attained consistent growth in a white-space account set and exceeded goal within four quarters

Nashville, Tennessee, United States

• Provided excellent customer service through active listening and clear communication • Grew customer base, sold new services, up-sold enhanced or improved services as needed • Applied standard operating procedures and regulatory guidelines to implement solutions • Managed service route, schedule, and appointments • Met monthly production goals and grew service route

Franklin, Tennessee, United States

• Reviewed, analyzed, and documented test results and reports • Data production including accessioning, preparation, extraction and analysis of specimens • Performed daily quality assurance routines for lab equipment, specimens, and materials

Franklin, Tennessee, United States

• Negotiated with customers for acquisition and sales of products• Responsible for inventory management and daily sales goals

Franklin, Tennessee, United States

Franklin, Tennessee, United States

Nashville, Tennessee, United States

Franklin, Tennessee, United States