Jason Abelt Email & Phone Number

Brentwood, TN, US

Nashville, Tennessee, United States

As Salesforce Administrator at Zeta, I report to the VP of Finance and own Salesforce CRM design and function to support the needs of our Sales and Marketing teams.

Arlington, Virginia, United States

• Sole administrator of Salesforce and Nimble AMS
• Communicate with stakeholders to gather requirements
• Manage relationship/communications with internal teams and outside vendors
• Manage internal testing, user acceptance testing, and deployment
• Create and disseminate documentation and SOPs upon delivery
• Deliver new user training and user education on org changes

• Lead and assistant consultant on client projects
• Manage projects at every stage, from discovery and scoping, through design, building, testing, and support phases
• Configure standard and custom objects and applications
• Build automations using Process Builder and Flows
• Manage integrations with Mail Chimp, Formstack, and other apps
• Create training documentation to assist Change Management

• Utilized web-based service applications to field customer cases
• Executed in-app workflows to resolve cases and transfer or escalate cases as needed
• Leveraged web-based knowledge library to identify solutions
• Generated case reports for specialist and escalation teams
• Achieved excellent results in customer satisfaction, performed in top ten percent of peers
• Consistently achieved above goals in activity and quality metrics

Nashville, Tennessee, United States

• Leveraged Salesforce Sales Application as an end user to achieve objectives
• Created reports and dashboards to monitor account development and sales goals
• Coordinated account team and SMEs via Salesforce to develop customer solutions
• Strategically balanced business acquisition with relationship development in a large account set
• Developed and implemented outreach strategy and successfully acquired new business
• Managed active accounts and achieved excellent customer service outcomes

Nashville, Tennessee, United States

• Provided excellent customer service through active listening and clear communication
• Grew customer base, sold new services, up-sold enhanced or improved services as needed
• Applied standard operating procedures and regulatory guidelines to implement solutions
• Managed service route, schedule, and appointments
• Met monthly production goals and grew service route

Franklin, Tennessee, United States

• Reviewed, analyzed, and documented test results and reports
• Data production including accessioning, preparation, extraction and analysis of specimens
• Performed daily quality assurance routines for lab equipment, specimens, and materials

Franklin, Tennessee, United States

• Negotiated with customers for acquisition and sales of products
• Responsible for inventory management and daily sales goals

Franklin, Tennessee, United States

Franklin, Tennessee, United States

Nashville, Tennessee, United States

Franklin, Tennessee, United States