Joana Caetano Email & Phone Number

As an accomplished Account Manager with a robust background in the Customer Experience Industry and Human Resources sector, I bring a wealth of experience in driving sales and business growth. My expertise spans Negotiation, Business Planning, Operations Management, HR Consulting, and Coaching, underpinned by a degree from Universidade Nova de Lisboa.I launched my career at Randstad in 2003, initially serving as an Operational Outsourcing Manager. In this role, I expertly managed Contact Center operations, including Inbound, Outbound, Billing, and Retention services. By July 2010, I had progressed to Multi-Account Key Account Manager. Here, I have excelled in comprehensive customer management, implementation, and global project management. My specialization in the Banking and Insurance sectors sets me apart, allowing me to deliver full outsourcing and temporary work solutions tailored to these industries. My ability to forge lasting client relationships and drive project success makes me an invaluable asset to any team.As a seasoned Account Manager with extensive experience in the Customer Experience and Human Resources sectors, I offer a strategic blend of sales acumen and operational expertise. My professional journey, enriched by a degree from Universidade Nova de Lisboa, includes significant roles at Randstad since 2003.My career highlights include my tenure as an Operational Outsourcing Manager, where I led Contact Center operations across Inbound, Outbound, Billing, and Retention services. In 2010, I advanced to the role of Multi-Account Key Account Manager, overseeing global project management and customer implementation strategies. My specialization in the Banking and Insurance sectors has enabled me to provide highly effective outsourcing and temporary work solutions tailored to these industries. My proven track record in negotiation, business planning, and HR consulting positions me as a dynamic and senior professional.

Listed skills include Human Resources, Team Management, Recruiting, Team Leadership, and 32 others.