Jared Call

Jared Call Email and Phone Number

LTS Business Development Manager @ TGW North America
United States
Jared Call's Location
United States, United States
About Jared Call

With many years of experience in technical support and system administration, I lead and grow the support and infrastructure teams at VARGO®, the original and best Warehouse Execution Software company in the industry. My mission is to ensure customer satisfaction, product quality, and operational efficiency through root cause analysis, product enhancements, documentation, and training.I leverage my technical skills, management experience, and MBA degree to bridge the gap between business needs and technical solutions, and to mentor and coach my team members to develop their technical and professional competencies. I enjoy solving complex technical challenges, such as video streaming, server crashes, hardware failures, and network issues, and I thrive in a collaborative and innovative environment where I can learn from and contribute to the success of my team and company.

Jared Call's Current Company Details
TGW North America

Tgw North America

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LTS Business Development Manager
United States
Website:
tgw-group.com
Employees:
2738
Jared Call Work Experience Details
  • Tgw North America
    Lts Business Development Manager
    Tgw North America
    United States
    View
  • Vargo®
    Senior Manager Of Support & Infrastructure
    Vargo® Oct 2019 - Present
    Dublin, Ohio, Us
    • Reduced occurrence of common support tickets through root cause analysis and product enhancements• Improved new hire process to speed up Support onboarding from 3 months to 3 weeks• Increased customer self-sufficiency through KB documentation, proactive customer messaging, and clearer monitoring alerts• Help preserve a culture of collaboration during pandemic-driven transition to remote and hybrid work
    View
  • Vargo®
    Manager Of Software Support
    Vargo® Sep 2015 - Oct 2019
    Dublin, Ohio, Us
    • Improved support response and consistency by implementing automation support tools and upgrading the after-hours on-call system • Focus on customer satisfaction during strong growth • Took over support responsibilities from Developers, creating additional project development capacity • Privileged to work with a great team of bright people who do whatever it takes to get the job done
    View
  • Support Driven
    Community Member
    Support Driven Jun 2024 - Present
    Everywhere, All, Us
    Support Driven is a community of people in Customer Support and Success helping each other. We help each other to elevate support as a career and improve the customer support industry through idea exchange of tools, processes, and ideas.
    View
  • Sweater
    Honorary Meeting Name Maker, Founding Investor
    Sweater Feb 2022 - Feb 2022
    Boulder, Colorado, Us
    View
  • Imagine Learning
    Director Of It
    Imagine Learning Jun 2011 - Jan 2015
    Scottsdale, Arizona, Us
    Led a diverse IT team covering physical facilities, system administration, help desk, database administration and network design. IT vendor management, budget management, working with cabling and electrical contractors. • Reduced downtime by virtualizing and consolidating over 90% of company's production servers.• Saved 7 hours pre-production time per video editor per week through high-speed fiber SAN.• Saved 40% monthly on internet bill by purchasing dedicated laser communications system for our expansion into a new building. 3 month ROI.• Saved $10,000 annually by renegotiating CDN contract after analyzing year-over-year usage trends.
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  • Imagine Learning
    Network Operations Engineer
    Imagine Learning Oct 2010 - Jun 2011
    Scottsdale, Arizona, Us
    Planned and implemented CDN for web delivery of media for Imagine Learning software. Assisted with architecture of adaptive bit rate media streaming. Implemented server monitoring.• Reduced server management headaches by consolidating into dedicated co-location facility• Negotiated purchase of of award-winning SAN at a substantial discount• Recruited future Microsoft MVP SQL DBA by leveraging LinkedIn network
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  • Move Networks
    Systems Engineer
    Move Networks Jul 2007 - Jun 2010
    Us
    Deployed, maintained, diagnosed complex video encoding systems for ESPN, Comcast, ABC, Fox, others. Technical project manager for data center expansion. • Wrote and deployed automation scripts for setup/install of video encoding servers. • Deployed over 200 new servers in 3 days while bringing a new encoding facility online. • Managed multiple simultaneous live and on-demand video encoding systems for the NFL, ESPN, Church of Jesus Christ of Latter-day Saints, Televisa, Fox, ABC, Oprah. • Coordinated server build-out and wiring for 300+ video encoders at new satellite down-link data center.
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  • Vargo Adaptive Software
    Systems Support Engineer
    Vargo Adaptive Software Jun 2006 - Jul 2007
    Principal support technician for state-of-the-art multimillion dollar customized warehouse execution systems for LL Bean and American Eagle Outfitters. Quality Assurance testing, remote and on-site training, documentation, development support, and on-location production launch support. 50% travel for on-site testing, customer training, pilot and final system deployment• Delivered on-site service and training in multi-million dollar project roll-outs• Built company-first internal web portal by combining and customizing open-source products• Improved connectivity and security with company-first site-to-site VPN between satellite offices in California, Texas and Ohio• Served as the central escalation point for all Vargo IT and telecommunication issues
  • Novell
    Consulting Support Engineer, Various Others
    Novell May 1996 - Jun 2006
    Provo, Ut, Us
    • Promoted 3 times in the first 4 years.• Atlas award recipient for exemplary performance.• Delivered dozens of technical training sessions in English and Spanish• Wrote hundreds of knowledgebase articles• Served as an expert reference for certification course materials• Analyzed memory dumps, packet traces on Windows, Linux, NetWare• Mentored dozens of Technical Support Engineers• Presented at BrainShare conferences in Utah and South Africa• Served on “Product Core Team” as Inter-departmental liaison to coordinate product life-cycle, patch releases, features and documentation
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  • Volera, Inc (Subsidiary Of Novell)
    Support Engineer
    Volera, Inc (Subsidiary Of Novell) Jul 2000 - Nov 2002
    Volera's first full-time support engineer. Wrote 100+ knowledge base articles. Technical escalation for Nortel's support team.Mentored support team during transition of Volera back into Novell's organization.

Jared Call Education Details

  • Brigham Young University
    Brigham Young University
    General
  • Brigham Young University
    Brigham Young University
    Computer Science

Frequently Asked Questions about Jared Call

What company does Jared Call work for?

Jared Call works for Tgw North America

What is Jared Call's role at the current company?

Jared Call's current role is LTS Business Development Manager.

What schools did Jared Call attend?

Jared Call attended Brigham Young University, Brigham Young University.

Who are Jared Call's colleagues?

Jared Call's colleagues are Peter N., Kelly Gagnon, Markus Grims, Roland Hackl, Florian Auzinger, Juan Antonio Simón Vall, Mukassa Fozing.

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