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Jessica Cameron is a Director of Customer Success at Deposco. She possess expertise in social media, social media marketing, marketing, management, customer service and 37 more skills. Colleagues describe her as "Jessica is hands down one of the best customer service reps EVER! Extremely responsive, informative and exceptional on the phone, which is invaluable in today's environment! If I was hiring someone and she came to me for a job - right to the front of the line! Outstanding character and personable - great for any work culture!", "I had the pleasure of working on Jessica’s team at Lead Forensics and she was an incredibly motivating leader who wasn’t afraid to get into the trenches with her team. Jessica truly cares about the success of her clients and the success of her team. She is a dedicated manager who trained, coached, and fought for her team. If you work with Jessica either as a client or as a member of her team you will be guaranteed to have a leader who will make it her mission that you are successful!", and "I've been lucky to manage and coach a lot of individuals in my time, so if I was pushed to hand out awards for strategy, sheer breath-taking work ethic, technical ability and passionate customer service, there would be no question as to who would get them. Jessica is a founding member of the Customer Success team in the USA for Lead Forensics and honestly it could not exist in the fantastic health it is in today without her creative input, direct yet highly personable nature and the ability to lead a team not just by instruction and coaching but by demonstrating that she delivers absolutely nothing but excellence to our customers, 100% of the time, without fail...ever. Working with Jessica for the last two years has been nothing but a pleasure and I am now at the point where her counsel on complex tasks has been invaluable to me and the future of our department. Jessica is my go-to resource when I need something completed to our high standards, be that scripting customer webinars and delivering those to hundreds of customers globally or giving her input on a single customers complex, time-bound needs. I cannot recommend Jess highly enough, I'd hope that she continues to set Customer Success apart from the pack at Lead Forensics and I have no doubt that she will be working at the top levels of our craft, in any capacity of her choosing, in the very near future. Just incredible."
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Director Of Customer SuccessDeposco Sep 2023 - PresentAlpharetta, Georgia, Us -
Customer Success ManagerDeposco Jun 2021 - Aug 2023Alpharetta, Georgia, Us-Acts as supply chain & WMS success consultant to Mid-Market & Enterprise level clients-Negotiates & leads renewal conversations-Identifies expansion opportunities & acts as liaison through lifecycle Leads client projects and initiatives post implementation-Conducts client site visits to identify opportunities & areas of improvement-Coaches team of CSMs through customer escalation, milestones, etc Designs & organize client surveys (implementation, CSAT, Product roadmap) and mass customer communications (product, incidents) -Evaluates & negotiates Customer Success software & tools -
Team Leader - Customer SuccessLead Forensics Aug 2016 - Jun 2021London, England, Gb-Exceeded client retention & upsell targets & KPIs-Acted as marketing & sales consultant to SMB & Enterprise level clients-Partnered closely with client stakeholders to ensure full product implementation and desired ROI is achieved within first 12 months of product use-Strategized on client base to grow revenue & expand in all areas of the business through upsell opportunities & referrals-Lead client integration initiatives with solutions such as Salesforce, MS Dynamics, HubSpot-Coached & developed team members to ensure success within the organization (KPIs & targets are met/exceeded)-Hosted & presented live product webinars for all of the North American & European clinet base monthly -
Senior Customer Success ManagerLead Forensics Sep 2015 - Aug 2016London, England, Gb-Provided new-user training and set-up of client environment & reporting requirements. -Ensured regular contact with clients to ensure optimal portal performance. -Provided technical support and assistance throughout the contract life-time. -Heavily involved in the negotiation and management of the client contract renewal process as well as the identification and development of new business opportunities within client base. -Hosted monthly webinars to all the United States and Canadian client base. -Managed just over $2 million in client revenue -
Account ManagerTmp Worldwide Jun 2012 - Apr 2015New York, Ny, Us• Managed and oversee client's job posting requests in print and interactive media• Responsible for helping the client to identify their media needs and suggest TMP solutions• Negotiated with different media types to obtain most cost effective advertisement for the client• Guidedclients to transition the majority of their ad placement from traditional to digital media.• Performed as part of an interdisciplinary team of agency professionals including production, creative, media, finance, and billing.• Assisted Account Directors, Business Development Group, and Proposal Team in answering inquiries from potential clients• Reviewed metrics from media used in the past and present clients with high performing and applicant producing recommendations• Met all deadlines and execute media requests in a timely fashion• Specialized in Healthcare clients and solutions• Worked through a Healthcare merger with Baylor Scott & White Health System• Worked on major account teams such as ServiceMaster & WalMart -
Proposal CoordinatorBae Systems May 2011 - Jun 2012London, Gb• Provided support for proposals within BAE Systems, with the set up of Proposal Development Centers, detailed schedules, internal reviews, and Life-Cycle Management• Coordinated with functional areas such as Contracts, Pricing, Finance, Technical Writers, and Graphics personnel to ensure the best and fully compliant proposals were submitted• Coordinated proposal production, which included desktop publishing and editing• Winner of BAE Systems Bronze Award (2012) for Korea F-16 proposal submission team contributions
Jessica Cameron Skills
Jessica Cameron Education Details
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Georgia Southern UniversityPublic Relations -
Georgia Southern UniversityMaster Of Business Administration - Mba
Frequently Asked Questions about Jessica Cameron
What company does Jessica Cameron work for?
Jessica Cameron works for Deposco
What is Jessica Cameron's role at the current company?
Jessica Cameron's current role is Director of Customer Success.
What is Jessica Cameron's email address?
Jessica Cameron's email address is je****@****ems.com
What is Jessica Cameron's direct phone number?
Jessica Cameron's direct phone number is +167823*****
What schools did Jessica Cameron attend?
Jessica Cameron attended Georgia Southern University, Georgia Southern University.
What skills is Jessica Cameron known for?
Jessica Cameron has skills like Social Media, Social Media Marketing, Marketing, Management, Customer Service, Advertising, Public Relations, Account Management, Business Development, Email Marketing, Digital Media, Microsoft Office.
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