Cameron S. Email & Phone Number

Ontario, Canada

Waterloo, Ontario, Canada

The title doesn't get the mileage it needs to describe what I do, or will be doing. As before My job is much like a DevOps role, in that I work with application management on Windows, Linux, and Kubernetes servers. I collect data on our products from systems globally and bring it back to local systems for reporting, processing and re-use. That re-use is critical! Orchestration of deployments using GitLab and PowerShell scripts running on Scheduled Tasks, but this is an… Show more The title doesn't get the mileage it needs to describe what I do, or will be doing. As before My job is much like a DevOps role, in that I work with application management on Windows, Linux, and Kubernetes servers. I collect data on our products from systems globally and bring it back to local systems for reporting, processing and re-use. That re-use is critical! Orchestration of deployments using GitLab and PowerShell scripts running on Scheduled Tasks, but this is an intermediate solution as there are improvements required to ensure Monitoring is top-notch, systems are known-entities, and people who need the information have it.Kubernetes is relatively new to me so that's an area of exploration, but I work with a great team of people who are all committed to building the business and improving what we do and how we do it.It's a labour of love... and sometime patience. Show less

Waterloo, Ontario, Canada

What do I do?Technical problem solving, data orchestration, systems automation, tools deployment, data collection, technical training, documentation (technical writing), and some manner of being a thought leader, which is a fancy way of suggesting I can see the big picture and express ideas to the team, peers, and management to move things forward.My job is to help others get things done by developing technical solutions using whatever tools the team can collect to get the right… Show more What do I do?Technical problem solving, data orchestration, systems automation, tools deployment, data collection, technical training, documentation (technical writing), and some manner of being a thought leader, which is a fancy way of suggesting I can see the big picture and express ideas to the team, peers, and management to move things forward.My job is to help others get things done by developing technical solutions using whatever tools the team can collect to get the right information to the right places or people, crossing barriers and respecting the boundaries of data protection in a global organization.I use Powershell to automate much of this work but one cannot live by one tool alone, we integrate data movement and deployment using GitLab and other scripting options to collect data on over a thousand systems globally and distribute tools that ensure we have accurate monitoring and responsive access to the systems for our delivery teams. Much of the work is reporting and data collection from Windows, Linux, and Kubernetes systems across several jump-boxes on Google Cloud, Azure, AWS, Windows, and in-house systems my script process this data and return it to key systems for use in other systems and tools including keeping our monitoring up-to-date. This job covers the "any and all duties as required" clause on the job description very well. It's a daily challenge, which I enjoy as much as being on a great team whom all work hard to deliver projects that make a real difference. Show less

Waterloo, Ontario

Same great company, a very different set of skills. I provide support for the OpenText Cloud. A hosted and managed service that allows businesses that believe in the products OpenText sells as on-premise solutions to offload the administration of these systems and services to the company that built them. I work with a global team of experienced I.T. professionals to ensure the customer's experience is smooth, with my own mandate falling within the controls and benefits of ITIL's Change… Show more Same great company, a very different set of skills. I provide support for the OpenText Cloud. A hosted and managed service that allows businesses that believe in the products OpenText sells as on-premise solutions to offload the administration of these systems and services to the company that built them. I work with a global team of experienced I.T. professionals to ensure the customer's experience is smooth, with my own mandate falling within the controls and benefits of ITIL's Change Management and constant focus on process improvement while documenting the roles and processes to refine the consistency of service and the solutions provided.In addition to systems administration functions, maintaining and managing a multitude of Windows and Linux systems, I work directly with our Customers, Professional Services, and Service Delivery Managers to ensure the customers' needs are met in a timely manner. We have a keen focus on uptime and the protection of service availability, adhering to Change Management to ensure customer systems are not put at risk.Using some of the best tools available for system administration we follow strict guidelines to ensure data is protected. I am happy to be part of a team that believes we can provide the best possible solution in the form of managed OpenText software as a service. Our management has the vision needed and staff to support making OpenText's solution the right choice for business.I love my job. Show less

Waterloo, Ontario

I am honoured to provide technical support for one of the most complex products I've ever had to get my mind around... and I love it! The job is rewarding in so many ways, but this isn't surprising to those who know me and understand that customer satisfaction and overcoming technical challenges is what I live for. Yes, this job suits me well. I help some of the most incredible companies maintain, improve, or implement OpenText Content Server, OTDS, and Tempo Box (among other things)… Show more I am honoured to provide technical support for one of the most complex products I've ever had to get my mind around... and I love it! The job is rewarding in so many ways, but this isn't surprising to those who know me and understand that customer satisfaction and overcoming technical challenges is what I live for. Yes, this job suits me well. I help some of the most incredible companies maintain, improve, or implement OpenText Content Server, OTDS, and Tempo Box (among other things). It's a rewarding job in a great environment, one founded on and supportive of innovation. My management, from my Technical/Team Lead, on up are approachable and supportive. They know what this job entails and they are there to help ensure you can do it. That said, the environment has a strong team spirit. Check the ego at the door, you can be competitive, but the end goal is the customer's success. If that's your focus, you'd fit right in.www.opentext.comTry our Core product: https://core.opentext.com Show less

Kitchener, Ontario, Canada

"Good morning, Service Desk, Cameron speaking. How may I help you?"Part of the first line technical support with an incredible team of people that keep Kitchener functional. This contract role is a commitment until December 27th, 2014. The role has been the best environment to work in since the early days of Microsoft Canada Inc.Supporting the basic administration of user access of Active Directory, a Cisco phone system, and support a multitude of dedicated employees that are… Show more "Good morning, Service Desk, Cameron speaking. How may I help you?"Part of the first line technical support with an incredible team of people that keep Kitchener functional. This contract role is a commitment until December 27th, 2014. The role has been the best environment to work in since the early days of Microsoft Canada Inc.Supporting the basic administration of user access of Active Directory, a Cisco phone system, and support a multitude of dedicated employees that are happy to serve a wonderful city. The role offers technical support and remote support to ensure technology is a tool rather than an obstacle. Show less

Toronto, Canada Area

Support of ~140 users in the Bay Street office, ensuring that PCs, laptops, printers, and phones are are configured properly for daily use by staff. handling any an all local issues while assisting infrastructure support both on-site and at the disaster recovery data centre through systems testing, configuration, wiring cross-connections, and administration of accounts on Active Directory and the business system (UNIX). Currently engaged in a Windows 7 roll-out as the local facilitator. This… Show more Support of ~140 users in the Bay Street office, ensuring that PCs, laptops, printers, and phones are are configured properly for daily use by staff. handling any an all local issues while assisting infrastructure support both on-site and at the disaster recovery data centre through systems testing, configuration, wiring cross-connections, and administration of accounts on Active Directory and the business system (UNIX). Currently engaged in a Windows 7 roll-out as the local facilitator. This role also features batch operator duties, and 24x7 support via Blackberry and remotely via RDP (as necessary). Show less

Mississauga, Ontario

Developing processes and methodologies by which to deliver software products, updates, and patches to to end-user systems efficiently and with minimal impact throughout the organisation.

My mission was to act as part of the Desktop Technology Resources Group to reduce costs through development of tools and systems that reduce calls to support, reduce contact with users' PCs, and otherwise support and pursue enhancements to the internal Self-Serve Portal that will improve user experience and accessibility to technologies as they become available. This is to be achieved through automation, documentation, or tools development using approved and innovative means on a day-to-day… Show more My mission was to act as part of the Desktop Technology Resources Group to reduce costs through development of tools and systems that reduce calls to support, reduce contact with users' PCs, and otherwise support and pursue enhancements to the internal Self-Serve Portal that will improve user experience and accessibility to technologies as they become available. This is to be achieved through automation, documentation, or tools development using approved and innovative means on a day-to-day basis.Accomplishments: Enhanced navigation, streamlined forms development, automation of processes and tools developmentTools Employed:PHP, JavaScript, HTML, Command Scripting, VBScript, Microsoft SQL, CSS. Show less

Orginally hired to support a legacy ASP-based application that manages patient care and statistics, I was voluteered to migrate a Linux/Apache/MySQL/PHP (LAMP) based legacy system for TruVision.com, a subsidury of TLC Vision, from an external server to our internal system, building the processes and servers to support a development, stage, and production model. I was able to correct the legacy PHP code, and enhance security, functionality, and adapt new creditcard clearing WebServices and… Show more Orginally hired to support a legacy ASP-based application that manages patient care and statistics, I was voluteered to migrate a Linux/Apache/MySQL/PHP (LAMP) based legacy system for TruVision.com, a subsidury of TLC Vision, from an external server to our internal system, building the processes and servers to support a development, stage, and production model. I was able to correct the legacy PHP code, and enhance security, functionality, and adapt new creditcard clearing WebServices and interfaces to CapitalOne and other internal systems. I able to involvemyself in a Blackberry project using Flowfinity and work with Adobe ColdFusion. I did extensive work with Dynamic HTML using JavaScript, CSS, and the DOM in a cross-browser environment. While this was a team effort I was recognised as a valuable resource and primary source for CSS work and scripting solutions. Show less

Hired by the same manager who I worked for at Molson, I began work as a help desk agent, quickly moving to the Implementation Services team. Evaluating the processes used to deploy hardware to TCI staff, I was able to improve delivery times and reduce errors through automation and processes. The documented processes were instrumental in training new staff and mentoring student-filled positions. The Security Administrator, a member of the team, was due to retire so she and I worked together to… Show more Hired by the same manager who I worked for at Molson, I began work as a help desk agent, quickly moving to the Implementation Services team. Evaluating the processes used to deploy hardware to TCI staff, I was able to improve delivery times and reduce errors through automation and processes. The documented processes were instrumental in training new staff and mentoring student-filled positions. The Security Administrator, a member of the team, was due to retire so she and I worked together to document her role and responsibilities for Lotus Notes, Windows Networking, and OS/390. We were able to document all of the processes, creating automation where possible to ensure success and consistency. I took over Security Administration, then trained a second to ensure coverage based on these processes and documentation. Show less

While the technical aspect of this time frame included some cool opportunities in the production of web sites for small business, I was also in a "survival job" as a "Roadside Assistance Professional." A Roadside Assistance Professional is, effectively, a tow-truck operator or light-service operator. I worked for Abrams Towing in Mississauga and performed vehicle transfers, lockout assistance, and, yes, tire changes. I was not a "Vulture," I was a contracted tow operator service clubs… Show more While the technical aspect of this time frame included some cool opportunities in the production of web sites for small business, I was also in a "survival job" as a "Roadside Assistance Professional." A Roadside Assistance Professional is, effectively, a tow-truck operator or light-service operator. I worked for Abrams Towing in Mississauga and performed vehicle transfers, lockout assistance, and, yes, tire changes. I was not a "Vulture," I was a contracted tow operator service clubs like CAA, PDG (Canadian Tire), private garages, reputable body shops, and dealerships. The whole time I was working in towing, I was nagged by the lack of technology in place.It was an experience and I mention it here as a testament to my adaptability I even worked dispatch for a while when I was out of a truck. If it were more lucrative, I'd go back. Show less

Returning to Antigua, my role was to implement a new system (software and hardware) created by Chartright Technologies (Calgary, AB) and move the technology centre from Antigua to Guatemala. This was completed successfully on May 8th, 2001, at which time I returned to Canada.

I was hired into team of three developers working on a multi-lingual web site that focused on pet health (mypetstop.com) and my manager and I soon foundourselves alone in the efforts as the original team members left the organisation. We redesigned the site and built our ASP-based solution using a Microsoft SQL back-end. This is one of the first sites I was able to work with CSS and Dynamic HTML using JavaScript. The system used web-based data-entry tools so the regional bodies of the client… Show more I was hired into team of three developers working on a multi-lingual web site that focused on pet health (mypetstop.com) and my manager and I soon foundourselves alone in the efforts as the original team members left the organisation. We redesigned the site and built our ASP-based solution using a Microsoft SQL back-end. This is one of the first sites I was able to work with CSS and Dynamic HTML using JavaScript. The system used web-based data-entry tools so the regional bodies of the client could enter data. All told I works on projects for Canadian Tire, TD Bank, SunLife, and Mars. Prior to departure I was also able to work on some process workflows that served E-TRADE, Sunoco,and Shell with CRM efforts with great success. Show less

Implemented and stabilized a gaming system provided by e-Concept/BIT while training local talent to operate system and creating on-the-fly financial reporting and systems monitoring.

Developed Internet connectors using Visual Basic, implementing CGI interface from IIS to proprietary service operating over IP. I created a site skinning tool to allow for site personalities and quick customization, (i.e. seasonal enhancements)Designed and implemented server pool for remote deployment at client site that facilitated all transactions between the gaming system and the webserver over a secured network.Database development using Microsoft SQL.

Initially working in the Help Desk I was able to migrate my skills to IT Tools development and management. I worked with team managers to automate the move/add/change system and reduce waste by automation of reporting systems connected to the Meridian max phone system.

Technical problem solving and support for Windows, operating systems and Office applications. Built and maintained the Microsoft Canada Download Service