Jc Ancheta Email & Phone Number

Sydney, New South Wales, Australia

Ibm Plaza, Eastwood City Cyberpark, Brgy. Bagumbayan, Quezon City

Application Support• Supported an automated system used by IBM and Lenovo to process claims in order to pay rebates to customers• Incident Management – Handled from low to high severity incident tickets received in line with agreed service level. Ensured tickets are well updated and clients informed on time• Problem Management – Provided in-depth analysis on problem tasks ensuring evidence and related tickets are set in the service ticketing tools. Updated tasks regularly• Change Management – Initiated and supervised planned changes for system improvement. Created plans of execution ensuring critical steps are well documented• Release Management – Packaged and tested releases before distributing them to the end-user community• Configuration Management – Ensured that configuration items are properly logged and maintained in the Problem Report and Process Change Request DatabaseDatabase Development and Support• Collaborated with offshore Database Administrators on database development and support• Prepared SQL scripts for database objects modification/creation and data manipulation• Performed debugging of defects, errors and troubleshooting problems relating to database• Supported the backend and frontend teams in execution of database objects by assisting in code modification and by testing services at unit, system and integration levels