Juan Arjona Email & Phone Number

➤ Strategic relationship manager for State of Delaware partners, insurance providers and large hospital system.➤ ITL Service Owner for DHIN’s core service “Clinical Gateway”

➤ ITL Service Owner for DHIN’s core Analytic services

Paramus

➤ Manage the Electronic Medical Records (EMR) and Patient Kiosk in-house/offshore Project Management teams➤ Promote long-term partnerships with each practice by frequently engaging and connecting with practices to ensure products are operating effectively and efficiently ➤ Proven track record of successfully leading, managing, and implementing client-critical technology projects often leading to an enhanced customer experience and immediately establishing a strong foundation with clients➤ Develop comprehensive training programs ranging from beginner system users to complex functional users➤ Support Sales Executives and Account Managers by providing on-site evaluations and act as product expert for prospects and existing client base

Lewes, Delaware, United States

• Assist Project Manager with the coordination and scheduling of subcontractors and direct all trades for accuracy and compliance • Coordinate the implementation of corrections once a work order or contact was executed by trades• Performed ongoing analysis and reporting to address Standard Operating Procedure creation, modification, and retirement of legacy materials• Developed change management strategy to drive transparency and stakeholder accountability

Milton,Delaware

Leading real estate remodeling company serving the Delaware & Maryland markets ➤ Coordinated with leadership to assess project development, conduct performance assessments and provide update➤ Performing ongoing analysis and reporting to address Standard Operating Procedure creation, modification, and retirement of legacy materials➤ Developing change management strategy to drive transparency and stakeholder accountability ➤ Developed and rolled-out a robust performance scorecard assessment program to measure, track, and ensure consistent delivery of client service across in-person, voice, chat, and email channels

16557 Coastal Highway Lewes, De 19958

Healthcare IT Services firm focused on HIPAA Compliance Managed Solutions➤ Performed workflow analysis to support quarterly evaluations of client usage for executive leadership team➤ Lead deployment of business continuity solution for large hospital client resulting in state-of-the-art connectivity diversity➤ Designed and expedited implementation of device management program for healthcare client to satisfy immediate regulatory mandate to comply with HIPPA guidelines➤ Partnered with internal functional stakeholders and suppliers to drive project performance by maintaining alignment with project scope and delivery requirements➤ Lead Business Development project charter and tracking for strategic partnership evolution focused on rural broadband planning ╰☆╮ ACHIEVEMENTS╰☆╮🏆 Developed and wrote IT Disaster Recovery Policies and Procedures documents

Remote

Digital electronic health record software & service provider➤ Created and delivered workflow optimization and advanced onsite training service offerings for U.S. clients➤ Lead design and deployment of educational and marketing material packages to support software releases new product offerings➤ Conducted ad-hoc onsite consultations and training to support Sales Executives & Account Managers➤ Lead operational due diligence and regulatory environment analysis to align business policies and procedures╰☆╮ ACHIEVEMENTS╰☆╮🏆 Created videos and customer documentation that lead to 50% increase in revenue in client- facing billable time 🏆 Achieved the first company’s and VAR’s Patient Portal implementation at a hospital setting 🏆 Top performer for Month of March and April 2016🏆 Top 3 Revenue Generator May and June 2016🏆 Project Management Workshop Certification

Remote

Digital electronic health record software & service provider➤ Managed the Electronic Health Records (EHR) Project Management team and supported critical path escalations for Tier 1 high visibility clients➤ Supported development of Business Requirement Documents (BRDs) and translated into Functional Requirement Documents (FRDs) to provide a framework for the development and delivery of customized product offerings➤ Fostered existing client relationships by customizing support, accommodating requests for unique product modifications, and developing comprehensive trainings ranging from beginner to expert➤ Evaluated client’s existing implementation and provided recommendations on upgrade opportunities that would result in efficiency and expedited patient service. ➤ Participated in several sales strategy development sessions to win RFP bids by providing insights to potential gaps and revising product proposals that contradicted the customer’s initial request╰☆╮ ACHIEVEMENTS╰☆╮ 🏆 AMA Project Management Workshop🏆 CompTia Project + Certification 🏆 Simultaneously Successfully Managed and implemented 11-15 Healthcare IT Projects 🏆 Leaded Cross training session for EHR team on our Practice Management system🏆 Developed expertise in the clinical workflows of multiple specialties

Greater New York City Area

Leading provider of Practice Management software solutions provided to physicians andhealthcare providers in every medical specialty and practice size.✺✺ RESPONSIBILITIES✺ ✺ ➤ Acted as sole trainer on key client accounts➤ Responsible for providing support to new trainees and staff members through mentoring, observation, and feedback➤ Provided product sales training for internal salespeople➤ Conducted classroom and web-based training for medical systems applications➤ Provided on-site client training sessions, lasting from 5–7 days, to system administrators, managers, supervisors, billing managers, doctors, and trainers in all areas of the organization who utilize the software application

A rising leader in Residential & Commercial real estate in Northern New Jersey.✺✺ RESPONSIBILITIES✺ ✺ ➤ Educated sales agents on a web-based real estate program.➤ Created customized reports based on specific requirements.➤ Researched housing market trends and performed competitive market analysis

A Fortune 500 company that provides entertainment through the Dish Network consumer brand