Led troubleshooting efforts with development teams to drive incident resolution for configuration, code, or service deficiencies impacting Azure customers.• Managed high-priority cases, collaborating with cross-functional teams, engineering, and client advisors to investigate product bugs and provide business impact.• Partnered with development teams to troubleshoot and resolve complex network infrastructure issues for Azure customers.• Utilized diagnostic tools and methodologies to investigate problems, determine root causes, and implement solutions.

As a Network Engineer at Metronet, I independently supported core network infrastructure and client networks, collaborating with various teams to activate and troubleshoot business services. • Deployed and configured over 300 routers, 200 access points, and 900 VoIP phone devices for 1,000+ businesses.• Utilized monitoring tools to troubleshoot network and server issues, enhancing performance.• Managed Linux environments to maintain sensitive files, databases, and DNS/DHCP entries.

Thanks to my time as a Shipping Clerk for Amazon, I was able to hone my management and supervisory skills, coordinating the loading and unloading of well over 4,000 cargo movements.Responsible for overseeing the process of receiving shipments, sorting the items within the shipment into their appropriate storage areas, keeping an up-to-date and accurate record of the number of items in each shipment, and writing and submitting reports on the items to the warehouse manager and/or the appropriate personnel.Generated detailed reports for warehouse management and operations.Supervised dock operations for over 30 employees, helping direct floor activities and initiatives.